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The Importance Of Shipment Tracking

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The Importance Of Shipment Tracking

  1. 1. SOME STATISTICS REGARDING ONLINE SHOPPERS: Online ordering has exploded in recent months, which means more opportunities for retailers as well as more delivery challenges. www.westfaliausa.com THE ‘AMAZON’ EFFECT: The Importance Of Shipment Tracking 88% note that Amazon’s shipping options make them expect other retailers to have faster shipping speeds1 79% claim free shipping makes them more likely to shop online2 3.5x 83% want regular communication from sellers about their purchases2 On average, consumers check their order tracking page 3.5 TIMES per order3 believe Amazon offers shipping options that meet their delivery speed expectations while 15% say the same of online retailers in general2 30% say that the most important aspect of the overall shopping experience is delivery3 will not make a purchase if they don’t know when they will receive it2 53% blame a poor delivery on the retailer3 94% consider a three-day delivery to be standard shipping time3 63% believe the most memorable part of the brand experience is what happens post-purchase3 40% 73.6% 1 shipengine.com/the-amazon-effect-how-to-compete-in-todays-e-commerce-market | 2 wordstream.com/blog/ws/2019/04/04/ecommerce-statistics 3 blog.theshoppad.com/22-order-fulfillment-statistics-for-2020-shopify-stores HOW RETAILERS CAN KEEP UP WITH CUSTOMER DEMANDS WHILE MANAGING COSTS Offer customers a branded tracking page to let them track their packages. Offer different shipping options and fees. Cut fulfillment costs by using software to look for the best shipping rates. Consider outsourcing logistic functions to a third-party logistics (3PL) provider. Use an automated storage/retrieval system to coordinate warehousing and transportation. Use a warehouse execution system to account for inventory before and after shipping. Sources: shipengine.com/the-amazon-effect-how-to-compete-in-todays-e-commerce-market | westfaliausa.com/blog/automation-solves-3pl-challenges shipengine.com/the-amazon-effect-how-to-compete-in-todays-e-commerce-market | westfaliausa.com/solutions/third-party-logistics

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