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Explanation of what Internal Communication as a Competency is. Two central concepts are at stake. Communication Culture and Information Richness. Both represent two dimensions of Communication in Organization. Communication Culture is how people interact with each other within Organization, how Disciplines and departures of a company work together, how meaning and content is developed while people interact. Information Richness is the hard part of Communication focusing on the quality of Information, the process of transmission and exchange, and what is done with the information. These two dimensions are dominating the state of interaction capabilities a Company has which is for instance important to manage, design and realize relevant Customer Experience, based on relationships model instead of transaction model. Since Internal is External. And companies cannot improve Customer Experiences and Relations without improving skills and capabilities in the Internal Organization. Employees are your first Customers.