Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
1. Knowledge             Management              Definition, History and PresenceKnowledge Management Introduction       S...
Lectures were based on this book:              Kimiz Dalkir:Knowledge Management in Theory and Practice              Elsev...
Definition
Knowledge        Management ...... has many definitions  business perspective  knowledge science perspective  process/techn...
The Mix         peopletechnologies               processes
Business Definitionexplicit concern of business:                     intellectual assets                 creation, capture,...
Business DefinitionExplicit (recorded)                               tacit (personal know-how)intellectual assets          ...
Process Perspective                systematic approach    leveraging collective wisdom toincrease responsiveness and innov...
BreakdownData           
10º  directly observable or verifiable, a factInformation               weather forecast for forth...
source: "Information as a Resource", Harlan Cleveland
KnowledgeTacit Knowledge  difficult to articulate, put into words, text or drawings  resides within heads of knowersExplici...
Properties of         Knowledge  Tacit Knowledge           Explicit Knowledge   ability to adapt            ability to cop...
Properties of       Knowledgeuse of knowledge does not consume ittransferral of knowledge does not result inlosing itknowl...
?much of an organization’s valuable knowledge             walks out the door
Intellectual CapitalCompetence  skills necessary to achieve a certain level of performanceCapability  strategic skills nec...
Intellectual Assets   intellectual assets =   ∑ what employees know and know how to do                                  ☛ ...
History
Timeline                                                                                             first KM university pr...
Today
Why?globalization and virtualization of business  multisite, multilingual and multicultural naturelearner organizations an...
Upcoming SlideShare
Loading in …5
×

Knowledge Management Lecture 1: definition, history and presence

23,738 views

Published on

Lecture sliced

Published in: Education, Business

Knowledge Management Lecture 1: definition, history and presence

  1. 1. 1. Knowledge Management Definition, History and PresenceKnowledge Management Introduction Stefan Urbanek2008 Lecture Slides stefan.urbanek@gmail.com http://stiivi.com Stiivi
  2. 2. Lectures were based on this book: Kimiz Dalkir:Knowledge Management in Theory and Practice Elsevier 2005
  3. 3. Definition
  4. 4. Knowledge Management ...... has many definitions business perspective knowledge science perspective process/technology perspective ...... has multidisciplinary nature... is a mix of strategies, tools and techniques
  5. 5. The Mix peopletechnologies processes
  6. 6. Business Definitionexplicit concern of business: intellectual assets creation, capture, organization, access and use collaborative and integrated approach positive business results ☛ book p. 4-5
  7. 7. Business DefinitionExplicit (recorded) tacit (personal know-how)intellectual assets intellectual assets ! time Oragnisational memory Positive business results ☛ book p. 4-5
  8. 8. Process Perspective systematic approach leveraging collective wisdom toincrease responsiveness and innovation continuous flow of knowledge to the right people at the right time
  9. 9. BreakdownData 
10º directly observable or verifiable, a factInformation weather forecast for forthcoming friday evening content that represents analyzed data late night skating is going to be cancelled, I needKnowledge to change my plans makes sense of our world subjective and valuable information – validated and organized into a model ☛ book p. 7
  10. 10. source: "Information as a Resource", Harlan Cleveland
  11. 11. KnowledgeTacit Knowledge difficult to articulate, put into words, text or drawings resides within heads of knowersExplicit Knowledge content that has been captured in some tangible form such as words, audio recordings or images resides on tangible concrete media ☛ book p. 7
  12. 12. Properties of Knowledge Tacit Knowledge Explicit Knowledge ability to adapt ability to copyknow-how & know-why ability to teach and train share a vision organize, systematize transmit a culture translate vision into guidelines ☛ book p. 7
  13. 13. Properties of Knowledgeuse of knowledge does not consume ittransferral of knowledge does not result inlosing itknowledge is abundant, but the ability to use itis scarce
  14. 14. ?much of an organization’s valuable knowledge walks out the door
  15. 15. Intellectual CapitalCompetence skills necessary to achieve a certain level of performanceCapability strategic skills necessary to integrate and apply competenciesTechnologies tools and methods required to produce certain physical result ☛ book p. 16
  16. 16. Intellectual Assets intellectual assets = ∑ what employees know and know how to do ☛ book p. 16
  17. 17. History
  18. 18. Timeline first KM university programs certification of knowledge innovation standards 2000+ intellectual capital as most important asset APQL benchmarking 1997 community of practice balanced scorecard emergence of virtual organizations 1994 Wiki World Wide Web measurement of intellectual assets knowledge management foundations 1991 knowledge creating company first CKO organizational learning 1988 1985 proliferation of information technologyArpaNet ... 1969 ☛ book p. 14
  19. 19. Today
  20. 20. Why?globalization and virtualization of business multisite, multilingual and multicultural naturelearner organizations and corporate amnesia problems of knowledge continuitytechnological advances knowledge availability – always available and up-to-date ☛ book p. 18

×