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QuestBack Overview


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QuestBack Company and Product Overview Presentation

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QuestBack Overview

  1. 1. Do you know what people important to your company think right now?<br />Ask & Act<br />Company, date<br />
  2. 2. Business idea<br />Improve relationships!<br /> We assist businesses in developing and retaining valuable and lasting relationships with their customers, employees and other important stakeholders.<br /> With a cost efficient and user friendly service, we enable relationship owners to implement feedback processes.<br /> How do you listen to people important to your business, and react accordingly?<br />
  3. 3. QuestBack- The leading European provider of Enterprise Feedback Management<br /><ul><li> QuestBack AS is a Norwegian company founded in January 2000
  4. 4. Profitable growth since 2001 – turnover in 2009 was about €16.5M
  5. 5. Head office in Norway with more than 65 employees
  6. 6. Offices in 17 countries and 180 staff in total
  7. 7. More than 4,000 customers in more than 50 countries
  8. 8. Owned by Reiten & Co (68 %) and employees (32 %)
  9. 9. Strong focus on development of the technical platform
  10. 10. Since autumn 2008, the companies Easyresearch, RefleksandDigiumhave been acquired and integrated into QuestBack.</li></li></ul><li><ul><li>Although the traditional annual approach has its merits, the result is usually too little being done, too late
  11. 11. Event driven feedback management means moving beyond the annual “single snapshot” approach, and into capturing stakeholder insight from key events taking place throughout your organization every day and acting upon it
  12. 12. Key value driver: immediate and continuous ability to engage stakeholders
  13. 13. ROI timeline: instant improvement</li></ul>Event drivenfeedback management<br />
  14. 14. Feedback Management<br />
  15. 15. Many organizations try to improve their relations <br />Gartner Group Research indicate that:<br /><ul><li>95% of all organizations collect feedback regularly from their relations
  16. 16. only 10% actually act upon it / make changes
  17. 17. only 5% inform the respondents regarding “what happens now”.</li></ul>How can you bridge the gap between asking and acting?<br />Gartner Group Research<br />“Use the data, or don’t bother surveying the customer” Gartner, May 2009<br />
  18. 18. Collecting information<br />Create a quest<br /><ul><li>Use a template for inspiration
  19. 19. Choose correct rules and features
  20. 20. Involve QuestBack for quality assurance</li></ul>Invite your target group(s)<br /><ul><li> Via email invitation
  21. 21. Via general URL</li></ul>Analysis and reporting<br /><ul><li> Reports are generated automatically
  22. 22. 7 different export formats
  23. 23. Easy to split up and customize reporting</li></ul>Receive feedback<br /><ul><li> Quick response
  24. 24. Good overview over data collection
  25. 25. Automatic notifications</li></li></ul><li>Areas of use<br />
  26. 26. Sales solutions<br />
  27. 27. QuestBack provides leading solutions for Enterprise Feedback Management (EFM) that empower our customers to collect, analyse and follow up on business critical information. <br /> 2. Analyse<br />Extractreports<br />3. Follow up <br /><ul><li>Directly on responses
  28. 28. Pre-set internal notifications
  29. 29. email marketing activities </li></ul>Collect<br /> Run a Quest<br />
  30. 30. Leading feedback management solution<br />
  31. 31. Versatile analysis and reporting models<br />
  32. 32. Follow-up<br />A unique opportunity to follow up specific respondents afterwards, no matter whether they have answered with hidden identity or not<br />“How likely is it that you are going to continueto be a customer next year as well?”<br />Example:<br />Send specific information to all respondents that have answered with ”1” or ”2” to the question.<br />Follow-up is also possible 1-to-1, e.g. based on free text answers given by respondents.<br />Very likely<br />Very unlikely<br />Customized feedback and/or new quest<br />Response / dialog<br />
  33. 33. Automatic follow-up: Notifications<br />i<br />The responsible person for follow-up can enter into an email dialogue with the respective respondents.<br />NB:<br /> Send notifications to the responsible persons for follow-up or directly back to the respondents. For more information, check : Notifications <br />Create Notification in Quest Designer<br />Respondents choose a particular answer alternative in Quest<br />Receive notification email<br />
  34. 34. How QuestBack works with you<br />Support<br />Training<br />Quality Review<br />Workshops<br />Templates and articles<br />Security and privacy protection<br />
  35. 35. Why choose QuestBack?<br /> Leading supplier and product<br /> Innovative and user friendly solutions<br /> First class security and deliverability <br /> Unique knowledge provider<br /> Accessible local user support<br />
  36. 36. More than 4 000 customers<br /><br />
  37. 37. Interested in seeing some examples?<br />By clicking on the icon to the right, you will be taken to an example of a multilingual quest created in QuestBack.<br />Once you have submitted your answers, you will be forwarded automatically to the results.<br />A click on the icon to the left opens the Quick Tour where you get a 4-minutes overview of QuestBack. <br />