Working VirtuallyCore Principles For SuccessTerence BrakeHead of Learning & InnovationTMA World
Welcome                                                         Author:                                                   ...
For those of you who don’t know us:                               TMA World We offer authoritative and versatile learning ...
What Is This Webinar About?Is Not About:• Setting up a virtual office• Running a virtual meeting• Writing good e-mails• Us...
Principles Defined            “Fundamental norms, rules, or values             that represent what is desirable and  posit...
Virtual Work Defined                    “work done outside of the                     traditional physical office         ...
The PRIME Principles                                                                      The People PrincipleP   E   O   ...
People                                                             People Principle:  P   E   O     P         L         E ...
People  Think quality, not quantity   Analyze your network – strong ties/weak ties mix,    superconnectors, diversity, co...
Reality                                                           Reality Principle:      Reality                         ...
Reality  Beware the stories you tell yourself    Be careful how you close the gaps in your knowledge of others     – get ...
Inclusion  INCLUSION                                                  Inclusion Principle:                                ...
Inclusion  Keep assumptions of similarity in check   Be aware of the signals you’re not receiving   Be cautious of super...
Momentum                                                        Momentum Principle: M   mentum                            ...
Momentum Minimize uncertainty   Take responsibility for clarity about what, why, who, when,    where and how?   Update r...
Easy                                                         Easy Principle:       EASY                                   ...
Easy  Take responsibility for communication   Take extra care with articulation, tone, grammar, etc.   Focus on shared u...
The PRIME Principles                                                                       People: Focus onP   E   O   P  ...
Thank You© Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] ...
Q&A      © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] ...
Thank you for your participation                      Please visit our website              www.tmaworld.com              ...
TMA World is a leader in developing talent for theglobal workplace. Across 50 countries we applya blend of experiential wo...
TMA World Publications                                                                                                    ...
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TMA World eClass Webinar: Working Virtually: Core Principles for Success

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The revolution in new technologies not only reduces the cost of communications, but makes possible the borderless digital workplace – across buildings, across cities, across country and even across continents. Virtual working is rapidly becoming the ‘new normal’ for executives, managers and individual contributors, but it is severely testing old ways of thinking and doing.

This TMA World e-Class webinar introduces a set of five principles (the PRIME principles) for effective virtual working. The principles apply to all organizational levels and to all roles that involve virtual communications.

To find out more about virtual working best practices, or any other skills you would like to develop to thrive in the borderless workplace, contact us today: enquiries@tmaworld.com

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TMA World eClass Webinar: Working Virtually: Core Principles for Success

  1. 1. Working VirtuallyCore Principles For SuccessTerence BrakeHead of Learning & InnovationTMA World
  2. 2. Welcome Author: Where In The World Is My Team? Making a Success of Your Global Virtual Workplace. Jossey-Bass, 2009 Virtual Experience: Worked from home office with all corners of the world for the last 18 years © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 2
  3. 3. For those of you who don’t know us: TMA World We offer authoritative and versatile learning solutions forcompanies looking to develop high-performing talent for the new digital, borderless workplace. © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 3
  4. 4. What Is This Webinar About?Is Not About:• Setting up a virtual office• Running a virtual meeting• Writing good e-mails• Using a webcam• Six Cs of Team Collaboration - see book ;o) It Is About: • Core underlying principles to adopt for effective virtual working in the increasingly borderless workplace:  Across-City  Across-Country  Across-Continents © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 4
  5. 5. Principles Defined “Fundamental norms, rules, or values that represent what is desirable and positive for a person, group, organization, or community.” BusinessDictionary.com © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 5
  6. 6. Virtual Work Defined “work done outside of the traditional physical office or workspace.” Manpower © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 6
  7. 7. The PRIME Principles The People PrincipleP E O P L E The Reality Principle M mentum The Inclusion Principle The Momentum Principle Reality The Easy PrincipleINCLUSION EASY © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 7
  8. 8. People People Principle: P E O P L E Focus on connecting, not connections Think quality, not quantity Give, don’t just take © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 8
  9. 9. People Think quality, not quantity  Analyze your network – strong ties/weak ties mix, superconnectors, diversity, complementary knowledge and skills, creativity and insights  Reach out rather than wait for an invitation, explain benefits for both Give, don’t just take  Help others first  Show gratitude and sincerity, collaborate, build trust  Don’t keep score © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 9
  10. 10. Reality Reality Principle: Reality Determine what’s real from what’s imagined Beware the stories you tell yourself Check for bias bugs © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 10
  11. 11. Reality Beware the stories you tell yourself  Be careful how you close the gaps in your knowledge of others – get from interpersonal ‘mush’ to interpersonal clarity  Encourage quality conversations to minimize distortions, don’t just talk Check for bias bugs  Mindset  Fears  Similarity  Proximity  False attributions © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 11
  12. 12. Inclusion INCLUSION Inclusion Principle: Communicate to bridge distances Keep assumptions of similarity in check Understand the preferences of others © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 12
  13. 13. Inclusion Keep assumptions of similarity in check  Be aware of the signals you’re not receiving  Be cautious of superficial understanding  Show respect by wanting to know the person, not just his or her e-mail address Understand the preferences of others  Create opportunities for learning about each other’s preferred ways of using technology, communicating, giving and receiving feedback, problem solving, etc. © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 13
  14. 14. Momentum Momentum Principle: M mentum Keep the energy flowing Minimize uncertainty Deal with conflict sooner rather than later © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 14
  15. 15. Momentum Minimize uncertainty  Take responsibility for clarity about what, why, who, when, where and how?  Update regularly and frequently  Remember that the risks of over-communicating are far less than those of under-communicating Deal with conflict sooner rather than later  Be proactive to prevent conflict  Listen and look for weak signals that indicate potential conflict  Use real time communication when possible  Don’t let communication frequency slow down  Practice self management, restraint © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 15
  16. 16. Easy Easy Principle: EASY Make life easy for yourself and others Take responsibility for communication Help connect the dots, for yourself and others © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 16
  17. 17. Easy Take responsibility for communication  Take extra care with articulation, tone, grammar, etc.  Focus on shared understandings, not cleverness  Be transparent; avoid making your virtual colleagues read your mind Help connect the dots, for yourself and others  Communicate the big picture as well as the details  Switch ‘seats’, provide context to help understanding - what do others need to know to make sense of what I am saying  Create regular opportunities for the sharing of interpretations and perspectives © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 17
  18. 18. The PRIME Principles People: Focus onP E O P L E connecting, not connections Reality: Determine what’s M mentum real from what’s imagined Inclusion: Communicate to bridge distances Reality Momentum: Keep the energy flowingINCLUSION EASY Easy: Make life easy for yourself and others © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 18
  19. 19. Thank You© Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 19
  20. 20. Q&A © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 20
  21. 21. Thank you for your participation Please visit our website www.tmaworld.com Get in touch! Contact us at enquiries@tmaworld.com or Terry directly at tbrake@tmaworld.comTMA World is a leader in developing talent for the global workplace. © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 21
  22. 22. TMA World is a leader in developing talent for theglobal workplace. Across 50 countries we applya blend of experiential workshops and e-learningmethodologies to enable individuals at all levels tolead and collaborate across distances and difference: Develop leaders - who possess appropriate global mindsets and competencies Engage global teams - to collaborate seamlessly and support international growth Achieve consistency - across cultures, methodologies and management Harmonize cross-border relationships - both internally and externally Unify your people - to enable the free flow of ideas and skills globallyTo find out more about how we can help you address your learning and developmentchallenges, please contact us at enquiries@tmaworld.com or visit our websitewww.tmaworld.comLondon New York San Francisco Hong Kong Singapore Bangalore Moscow © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 22
  23. 23. TMA World Publications http://www.tmaworld.com/news-Written by Terence Brake, President, TMA World-Americas insights/blognews/ Where In The World Is My Team? Making a success of your virtual global workplace MANAGEMENT TRAINING ‘Where In The World Is My Team? Making a success of your virtual global BLOG workplace’ addresses the issues of ‘Sanity, Survival and Success in Global Teams’. Tools, theories and concepts are introduced to help businesspeople working internationally to understand and develop the competencies required to The work revolution is here and manage and lead global teams. now! This blog discusses and investigates trends and issues The Global Leader: Critical Factors For Creating The World Class associated with the international Organization workplace, including effective Globalization may have become a cliché, but that doesn’t make it any less real or communication, collaboration and any easier to achieve and sustain. Global competitiveness requires continuous virtual working. attention to core capabilities. ‘The Global Leader’ addresses one of the most critical capabilities needed for winning in this new business environment: a company’s ability to develop global leaders throughout its organization. Managing Globally ‘Managing Globally’ is a practical, self-help guide to help you develop key management skills for working with other cultures. Packed with essential tips and advice you will learn how to adapt to different working practices, from overcoming language barriers, making presentations and carrying out negotiations to working in global teams and managing conflict. Managers Handbook A comprehensive guide to learning key management skills, understanding core business concepts, and planning a successful career, ‘Managers Handbook’ is both an introduction for new managers and an up-to-date reference for experienced managers and those working in new businesses. © Transnational Management Associates Ltd. All Rights Reserved. [Working Virtually: Core Principles For Success] 23

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