Soft Skills Up-skilling Events  The Importance Of HOW Soft Skills CAN Make A Difference      The Power Of You – Building Y...
Modules 1-3 – Overall Programme Architecture  Handouts &                  Core Subjects – Module 1                        ...
High-Level Design – Module 1: Sessions 1-3Session 1: First Impressions Last – You DON’T Get A Second ChanceThis session fo...
High-Level Design – Module 1: Sessions 4-6Session 4: Self-Regulation – Controlling Your EmotionsThis session focuses on on...
High-Level Design – Module 2: Sessions 1-3Session 1: Networking Skills – Your 15 Seconds Of Fame Or ShameThis session focu...
High-Level Design – Module 2: Sessions 4-6Session 4: Influencing Skills – Knowing When To PUSH and PULLThis session covers...
High-Level Design – Module 3: Sessions 1-3Session 1: Handling Difficult People & Situations – Managing ConflictThis sessio...
High-Level Design – Module 3: Sessions 4-6Session 4: Taking Calculated Risks – Opportunities ‘Outside The Box’This session...
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Soft Skills Up-Skilling Events

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This is a training offering for new businesses, students, graduates and those working in corporate world that have little time for training as these interactive sessions are all two hours in duration. They can be 'stretched' to half-day sessions to allow for more discussion time.

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Soft Skills Up-Skilling Events

  1. 1. Soft Skills Up-skilling Events The Importance Of HOW Soft Skills CAN Make A Difference The Power Of You – Building Your Personal BrandFor Business Owners, Graduates, Students, Corporate Workers… THE LEARNTERTAINMENT COMPANY TRANSFORMATIONAL LEARNING CONSULTANTS
  2. 2. Modules 1-3 – Overall Programme Architecture Handouts & Core Subjects – Module 1 Core Subjects - Module 2 Take-Aways First Impressions Last Networking Skills – You DON’T Get A Second Chance Your 15 Seconds Of Fame Or Shame Top Ten Tips Communicating Effectively –Guides (for each Self-Confidence Tips ‘N’ Tricks Questioning & Listening Techniques skill area) Negotiation Skills Assertiveness Techniques That Work How Not To Buckle Under Price Pressures A3 Doodle Sheets Self-Regulation – Influencing Skills Controlling Your Emotions Knowing when to Push and Pull e-Guides (PDF Body Language Awareness – Relationship Management Versions Of It’s Not What You Say, It’s How You Look Building & Sustaining A Strong Pipeline Handouts/Tips) Building Rapport & Trust – Going The Extra Mile Key Skills For Winning New Business Providing World-Class Customer Service Core Subjects – Module 3 Handling Difficult People & Situations - Managing & Diffusing Conflict Problem-Solving & Decision-Making - Getting More Structured In Analysing The Situation Creativity & Innovation - Thinking Of Different Ways To Maximise The Use Of Your Products & Services Taking Calculated Risks - Spotting Opportunities ‘Outside The Box’ Opportunity Knocks - Taking Advantage Of Potential Warm Leads & Contacts
  3. 3. High-Level Design – Module 1: Sessions 1-3Session 1: First Impressions Last – You DON’T Get A Second ChanceThis session focuses on the importance of the first impression. The participantswill be made aware of how people can make up to 11 perceptions in the first7 seconds of meeting someone.This session also covers the importance of perceptions using the basicpsychology of communication and the ‘games people play’.Session 2: Self-Confidence Tips & ‘Tricks’This session uncovers the fundamental values and beliefs that people haveand the impact they have on how they can across to others. Simplemessages such as the most important thing about CONfidence is the firstthree letters of that word i.e. it’s a CON and how to sound, look and feelconfident. Challenging automatic negative thoughts , mistaken personalbeliefs, the ‘fine line’ between confidence and arrogance and how to feelmore confident are also covered in this session.Session 3: Assertiveness Techniques That WorkThis session demonstrates to the participants that assertiveness and self-confidence are interdependent. It will cover the differences betweenaggression, passive/submissive, manipulative and assertiveness. Also coveredin this session are saying no positively, coming across in an ‘adult’manner, avoiding using neutral (e.g. ‘maybe’, ‘might’) and negative (‘can’tdo it’, ‘I’m not the best person’) into positive powerful language strategies.
  4. 4. High-Level Design – Module 1: Sessions 4-6Session 4: Self-Regulation – Controlling Your EmotionsThis session focuses on one of the most important aspect of an individual’semotional intelligence, controlling your emotions. Essentially, this is yourbehaviour under pressure e.g. time constraints, aggressive customers andanything that ‘hits’ your ‘emotional hot buttons’ (anger, fear, sadness).This session looks at how to keep a firm grip on your emotional, physiologicaland physical signs of behaviour when under pressure and ‘in the firing line’.Session 5: Body Language Awareness – It’s How You LookThis session takes a light-hearted but poignant look at the non-verbal signsthat customers ‘feed-on’ (consciously or subconsciously) when working withyou. Body language can impact the effectiveness of communication byover 50% in business (and personal) situations and may weaken theindividual’s ability to look persuasive as it often affects the tone that theindividual uses. The power of eye contact and body language ‘irritators’ arethe core components of this session.Session 6: Building Rapport & TrustThis session demonstrates to the participants that the ‘foundations’ ofestablishing contacts and potential/actual work is not just being assertive andappearing to be confident, but it’s also about building commonality andbeing personable to new and existing customers. This session will exploretechniques and questions to enable the participants to build rapport, whichleads to an instilment of trust. Essentially, techniques and how to ‘win’ trustand build effective rapport are the fundamental outcomes of this session.
  5. 5. High-Level Design – Module 2: Sessions 1-3Session 1: Networking Skills – Your 15 Seconds Of Fame Or ShameThis session focuses on the differentiators between face-to-face and onlinenetworking and how to maximise your presence. The participants will beencouraged to practise their ‘elevator’ pitch’ (15 seconds to get theirbusiness and themselves promoted confidently and ‘packed with a punch’).The session will also cover how to spot ‘interesting’ people and to findpotential customers and partners. The session also covers a how to useprofessional and social networking sites to promote their business.Session 2: Communicating Effectively – Questioning & Listening SkillsThis session demonstrates the fundamental importance of the basicpsychology of communication – questioning, listening and checkingunderstanding. If these are used well, and people/customers remember youfor asking relevant (and not random) questions and demonstrate verballyand non-verbally that you are listening then this goes a long well to keepingthe ‘communication loop’ going strong. Clarifying and checkingunderstanding (very under-utilised skills) are covered in this session too).Session 3: Negotiation Skills–How Not To Buckle Under Price PressureThis session explains a simple eight-stage model of effective negotiationpractices, including bargaining, trading concessions (and not giving them upfirst), closing, negotiation tactics and not going beyond your bottom line.Although the model is theoretical, the session includes how to negotiate in apractical way through using negotiation tactics of your own. The essence ofthis session is to create a ‘win-win’ outcome, something that is in danger ofbeing sacrificed to the new business owner, creating a ‘lose-win’ scenario.
  6. 6. High-Level Design – Module 2: Sessions 4-6Session 4: Influencing Skills – Knowing When To PUSH and PULLThis session covers the two main styles of influencing – ‘push’ and ‘pull’strategies. A practical look at the different influencing spectrum fromeffective proposing and reasoning through to closing the deal. The sessionalso explains that influencing is a lot to do with personality, hitting the right‘emotional hot buttons’ with those they are trying to influence. Therefore, theconcept of using ‘power levers’, such as personality, expert, knowledge andinformation power is covered to show how this results in impactful influencing.Session 5: Relationship Management – Building A Strong PipelineThis session explains the importance of managing, but most importantretaining, a strong relationship with your customers. The session also covershow to build a retention strategy, a compatible with the scale and nature ofyour business’s customer management system. Other areas included in thissession are scheduling catch-up calls/meetings, email marketing, keeping thecustomer ‘warm’ and planting seeds for future growth and businessopportunities.Session 6:Going The Extra Mile–Providing Excellent Customer ServiceThis session talks about a much used phrase, ‘going the extra mile’ butdemonstrating through strong examples and stories of what this genuinelymeans. Based on the FISH! Philosophy, made famous by fishmongers inSeatlle, this session takes American ideologies into Scottish hearts andembeds four core customer-obsessed/customer-focussed practices intoevery organisation. This session also covers what the individual business ownercan do to differentiate themselves from any competitors/competitor forces.
  7. 7. High-Level Design – Module 3: Sessions 1-3Session 1: Handling Difficult People & Situations – Managing ConflictThis session discusses how to handle common difficult people types andexplore different strategies for dealing with them. This builds in anassertiveness model called A.G.R.E.E. and handles the subject of dealing withobjections, initial disinterest and repacking your business and verbalproposition. Secondly, this session helps the participants understand thatthere’s one more than way or strategy to manage conflict and to build anunderstanding of when to use each of the five conflict handling styles.Session 2: Problem-Solving & Decision-MakingBased on an effective six-stage problem-solving and decision making model,this session discusses the following key stages when effectively identifying aproblem down to effective implementing the solution. Often, we jump toimplied causes and solutions too easily and this session discusses the followingcore topics: identifying the problem, diagnose the problem, generatingsolutions (including creative, dynamic ones), select the solution, implementthe solution and monitor/evaluate its success.Session 3: Creativity & Innovation TechniquesThis session encourages the participant’s to think of their business as havingmore applications, features, benefits and applications than they believe itcurrently has. Creativity comes from having the awareness to apply sixdifferent ways of thinking, described as ‘six thinking hats’ and enables theability to be rational, logical as well as creative and emotional all at the sametime. The innovation session encourages the participant to think of differentsituations to apply unique interventions and ‘off the wall’ solutions.
  8. 8. High-Level Design – Module 3: Sessions 4-6Session 4: Taking Calculated Risks – Opportunities ‘Outside The Box’This session focuses on taking risks in business, often a ‘taboo’ subject. Thepractical nature of this session suggests that potential business opportunitiescome along, like making an expensive telephone call to China that results innew business outweighing the cost of this, then this may be a risk worth taking.If it’s changing a component part, type of paint, whatever, sometimes it’simportant to think of new opportunities in the spirit of continuousimprovement, making your business less complex.Session 5: Opportunity Knocks – Taking Advantage Of Warm LeadsThis session focuses on maximising the opportunities that exist in themarketplace and to develop strategies for dealing with leads that theparticipant has picked up in a networking meeting (face-to-face or online).As warm leads can also be word-of-mouth, friend-of-a-friend, Facebookcontact etc., the participants will establish techniques on how to start theconversation with the lead and ‘follow through’ on the contact, whatbenefits there are and most importantly make if WIIFY (What’s In It For You).Session 6: Putting It All Together – Building Your Personal BrandThis session wraps-up the three modules on interpersonal and intrapersonalskills and asks the delegates to complete an exercise on building theirpersonal brand, now that they are going to feel and be as successful as theypossible can and realise that they are the brand image of their organisation –‘they are their organisation’.

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