What does an Iceberg have to do      with Building Capacity and   Enhancing Staff Performance?Steve McCoolProfessor Emerit...
The Titanic and Its Encounter
Adapted from Senge (2008)
How many triangles do you see?
Mental models determine how we respondto life’s situations
Mental modelsoften serve to models we use to frame tourism • The mentalhandcuff our    development questions are often bar...
When thinking about capacities, we need to consider how deep we want to dive;  at what levels do we want to develop       ...
Capacity Development• Key Questions  – Who  – What  – How  – Success• Some Guidelines
Understanding the Need• Increasingly major tourism destination• Important steward of biodiversity• Tourism can bring reven...
Who Needs Enhanced Capacity?• Rangers/Guides• Middle Management• Policy makers
What Competencies?• Rangers/Guides – Physical skills  – Law enforcement  – Interpretation  – Trail construction/maintenanc...
Middle Management• Typical questions  – How to balance tourism and biodiversity    protection  – How to engage the public ...
Goals of Capacity Development• Focus on critical thinking• Build awareness of the situation• Working through policy and ma...
Middle Management CompetenciesStrategic                  Planning                  OperationalCompetencies               C...
Methods to Build Competencies•   Shortcourses/workshops•   Long term educational leave•   Twinning•   Technical assistance...
Guidelines•   Multi-threaded•   Long-term•   Adult education principles•   Partnership with focus on joint exploration    ...
What way forward?•   What competencies?•   For whom?•   How?•   Who?
Tourism Growth Expected
What has an Iceberg go to do with Capacity Building?
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What has an Iceberg go to do with Capacity Building?

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What has an Iceberg go to do with Capacity Building?

  1. 1. What does an Iceberg have to do with Building Capacity and Enhancing Staff Performance?Steve McCoolProfessor EmeritusDepartment of Society and Conservation
  2. 2. The Titanic and Its Encounter
  3. 3. Adapted from Senge (2008)
  4. 4. How many triangles do you see?
  5. 5. Mental models determine how we respondto life’s situations
  6. 6. Mental modelsoften serve to models we use to frame tourism • The mentalhandcuff our development questions are often barriers tothinking achieving goals
  7. 7. When thinking about capacities, we need to consider how deep we want to dive; at what levels do we want to develop capacities
  8. 8. Capacity Development• Key Questions – Who – What – How – Success• Some Guidelines
  9. 9. Understanding the Need• Increasingly major tourism destination• Important steward of biodiversity• Tourism can bring revenues to protect biodiversity• Tourism depends on – Resources and heritage – Quality of opportunities
  10. 10. Who Needs Enhanced Capacity?• Rangers/Guides• Middle Management• Policy makers
  11. 11. What Competencies?• Rangers/Guides – Physical skills – Law enforcement – Interpretation – Trail construction/maintenance• Middle Management – Problem solving skills – Thinking critically about challenges/opportunities
  12. 12. Middle Management• Typical questions – How to balance tourism and biodiversity protection – How to engage the public and communities – What visitor opportunities to provide and where – How to put together a plan – What experiences are tourists looking for – How to market parks appropriately – How to measure success
  13. 13. Goals of Capacity Development• Focus on critical thinking• Build awareness of the situation• Working through policy and management challenges• Developing confidence• Enhanced performance of job
  14. 14. Middle Management CompetenciesStrategic Planning OperationalCompetencies Competencies CompetenciesDevelop a vision for the Integrating development Revenue generationarea and protection mechanismsPartnership/stakeholders Visitor use and tourism Administration/humanoutreach and planning resourcesengagementNegotiation Knowledge of facility and Financial management infrastructure design & and business planning constructionUnderstanding the Education and Marketingcontext interpretationInnovation and Monitoring Regulation andentrepreneurship enforcement
  15. 15. Methods to Build Competencies• Shortcourses/workshops• Long term educational leave• Twinning• Technical assistance• Webinars• Demonstration/pilot projects
  16. 16. Guidelines• Multi-threaded• Long-term• Adult education principles• Partnership with focus on joint exploration and learning
  17. 17. What way forward?• What competencies?• For whom?• How?• Who?
  18. 18. Tourism Growth Expected

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