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Scott's Pawn & Jewelry: Five Ways to Improve Customer Service

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The quality of a company's customer service is directly linked to the level of customer satisfaction. The employees at Scott's Pawn & Jewelry take pride in providing their customers with great service. "All our employees are well-trained, friendly, and extremely knowledgeable providing the best customer experience," owner Steve Scott of Birmingham explains. Happy customers, become repeat buyers and help you foster business growth through word-of-mouth advertising. Checkout CrunchBase page of Steve Scott of Birmingham https://www.crunchbase.com/person/steve-scott-birmingham

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Scott's Pawn & Jewelry: Five Ways to Improve Customer Service

  1. 1. Scott's Pawn & Jewelry: Five Ways to Improve Customer Service The quality of a company's customer service is directly linked to the level of customer satisfaction. The employees at Scott's Pawn & Jewelry take pride in providing their customers with great service. "All our employees are well-trained, friendly, and extremely knowledgeable providing the best customer experience," owner Steve Scott explains.
  2. 2. Happy customers, become repeat buyers and help you foster business growth through word-of-mouth advertising. Here are five ways you can improve customer service within your company. 1.Build customer relationships by personally reaching out to your customers, making sure they are happy with the service they were provided. This can also help build customer loyalty while finding ways to provide even better service to your customers.
  3. 3. 2.Find a way to be flexible when accommodating your customers. You need to be willing to adapt your approach to helping keep your customers happy. This doesn’t mean you have to submit to every demand made by your customer, but you should be willing to be flexible. 3.Simply ask your customers what you can do to improve their customer experience. Take time to evaluate their responses and determine how you can incorporate their suggestions into your business.
  4. 4. 4.Reward your employees for going the extra mile. When employees go above and beyond to meet customer expectations, reward them. Incentives will help spark greater customer service among your employees. 5.Admit when you make mistakes and do everything in your power to make them right. Your customers will respect you and will help to foster trust.
  5. 5. Steve Scott prides himself in providing excellent customer service throughout his multiple pawn shops, Scott’s Jewelry & Pawn. Their exceptional customer service has earned them the reputation for being Alabama’s best pawn shops.

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