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Risks and problems - a healthy approach

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Most organisations have a problematic approach to potential risks and emerging problems which can cause them to be hidden until they explode. In this session we’ll explore healthier approaches to managing risks and problems in the open.

What is your organisation’s risk management approach?
– Tell people to avoid any kind of risk or there’ll be trouble
– Ignore risks and hope they go away
– Produce a big table of risks that looks important, but doesn’t contain anything that might scare management, then ignore it for the rest of the project
– Actively seek out risks, study them, mitigate them, track them regularly, prepare for them and communicate about them all the time

If you can’t say it’s 100% the last option then you need to come to this session to understand how to embed a healthier approach to risk management in your organisation. At the same time, it’s important that there is a healthy culture and process for your teams to raise and discuss problems they observe in the project. How can you nurture this approach and put in place a process to evaluate problems and develop solutions to create a momentum towards successful delivery?

Steve Parks was part of a project to improve risk management and communications in the government’s tier-one supply chain as part of pandemic preparedness. He’s twice chaired the executive summit of the Business Continuity Institute. He’s now Delivery Lead at digital agency Convivio, working on government digital services, where risk management is key to successful outcomes. He writes business books for Pearson.
@steveparks

Convivio is a UK digital agency that works with government and other large organisations to conceive, design and deliver digital services. We want to help organisations work better for people.
https://weareconvivio.com/
@weareconvivio

So far, this presentation has been given at:
1. Agile on the Beach 2018

Published in: Business
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Risks and problems - a healthy approach

  1. 1. Risks and Problems A healthy approach
  2. 2. Steve Parks @steveparks @weareconvivio
  3. 3. “Companies have 21st century internet-enabled business processes, mid 20th century management processes, all built on 19th century management.” - Gary Hamel
  4. 4. Our Mission Today • Understand stakeholders and understand the problems • Review our agile principles and how they apply to risk • Develop a ‘simplest thing that might work’ that we can try in real life next week
  5. 5. Preparedness 0 22.5 45 67.5 90 Risk Dog Unknown Unknown Tree Unknown Unknown Car Unknown Unknown
  6. 6. Change the assumption
  7. 7. Risks are rare
  8. 8. Risks are expected
  9. 9. Change the conversation
  10. 10. This must never happen again!
  11. 11. This may well happen again
  12. 12. And lots of new, unpredictable stuff may happen
  13. 13. “Any sufficiently advanced technology is indistinguishable from magic.” - Arthur C. Clarke
  14. 14. Normal>>>>>>Magic Simple >>>>>> Complex
  15. 15. “This is magic so it will always magically work.” “This is magic so it is absolutely terrifying.” - Any CEO
  16. 16. Normal>>>>>>Magic Simple >>>>>> Complex Bike Car Plane
  17. 17. Normal>>>>>>Magic Simple >>>>>> Complex Counter Service Call Centre Digital Service
  18. 18. Aaaaaaaagggghhhh!
  19. 19. Agile Manifesto • Individuals and interactions over processes and tools • Working software over comprehensive documentation • Customer collaboration over contract negotiation • Responding to change over following a plan
  20. 20. Agile Principles • Focus on user needs • Make information visible and usable • Deliver iteratively • Keep improving the way you work • Small experiments to fail cheaply and learn quickly • Continuously review and plan
  21. 21. Violation of Code of Conduct
  22. 22. Violation of Code of Conduct
  23. 23. Violation of Code of Conduct Bad Weather
  24. 24. Violation of Code of Conduct Bad Weather
  25. 25. Violation of Code of Conduct Bad Weather Key team member unavailable during conference
  26. 26. Violation of Code of Conduct Bad Weather Key team member unavailable during conference
  27. 27. Violation of Code of Conduct Bad Weather Key team member unavailable during conference
  28. 28. Agile Principles • Focus on user needs • Make information visible and usable • Deliver iteratively • Keep improving the way you work • Small experiments to fail cheaply and learn quickly • Continuously review and plan
  29. 29. Value DeliveredWaterfall 0 0.25 0.5 0.75 1 Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
  30. 30. Value DeliveredAgile 0 0.25 0.5 0.75 1 Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
  31. 31. Problems
  32. 32. Anti-Fragile
  33. 33. Steve Parks @steveparks @weareconvivio

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