Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Introto com


Published on

  • Be the first to comment

  • Be the first to like this

Introto com

  1. 1. Intro to Interpersonal COM Kalamazoo Valley Community College Instructor: Steve Ott
  2. 2. Those darn myths… <ul><li>Communication can be intentional or ____________ </li></ul><ul><li>It is impossible to not ___________ </li></ul><ul><li>It also is irreversible and unrepeatable </li></ul>
  3. 3. Those darn myths… <ul><li>Meanings are in __________ not ________ </li></ul><ul><li>____ Communication is not always better </li></ul><ul><li>Communication will ___ solve all problems </li></ul><ul><li>No single person or event causes another person’s reaction </li></ul>
  4. 4. Two definitions of communication <ul><li>Quantitative definition: </li></ul><ul><li>Involves number of people (quantity) involved </li></ul><ul><li>Refers to one-on-one nature or d____ </li></ul><ul><li>What were the others we talked about? </li></ul>
  5. 5. Two definitions of communication <ul><li>Qualitative (quality-based): </li></ul><ul><ul><li>Interpersonal versus Impersonal factors: </li></ul></ul><ul><ul><li>Occurs between two people </li></ul></ul><ul><ul><li>Takes place within a relationship </li></ul></ul><ul><ul><li>Evolves within relationships </li></ul></ul><ul><ul><li>IPC defines and negotiates relationships </li></ul></ul>
  6. 6. The COM Process Models <ul><li>Linear: ? </li></ul><ul><li>Interactive: ? </li></ul><ul><li>Transactional: ? </li></ul>
  7. 7. Metacommunication <ul><li>Communicating about how you communicate: </li></ul><ul><ul><li>“ I hate it when you use that tone of voice with me!” </li></ul></ul><ul><ul><li>Examples of your own? </li></ul></ul>
  8. 8. Why do we communicate? <ul><li>Physical Needs </li></ul><ul><li>Relational Needs </li></ul><ul><li>Identity Needs </li></ul><ul><li>Spiritual Needs </li></ul><ul><li>Instrumental Needs </li></ul>
  9. 9. Maslow’ Hierarchy of Needs <ul><li>Self Actualization </li></ul><ul><li>Self-Esteem </li></ul><ul><li>Social </li></ul><ul><li>Safety </li></ul><ul><li>Physical </li></ul><ul><li>How can communication help to achieve these? </li></ul>
  10. 10. Content versus relational messages <ul><li>Content: what is said </li></ul><ul><li>Relational: how it is said…and what that means </li></ul><ul><ul><li>Types: </li></ul></ul><ul><ul><ul><li>Affinity </li></ul></ul></ul><ul><ul><ul><li>Immediacy </li></ul></ul></ul><ul><ul><ul><li>Respect </li></ul></ul></ul><ul><ul><ul><li>Control </li></ul></ul></ul>
  11. 11. Communication Competence <ul><li>Effective + Appropriate = Competence </li></ul>
  12. 12. Communication Competence <ul><li>Some principles: </li></ul><ul><ul><li>There is no “ideal” way </li></ul></ul><ul><ul><li>Competence is situational </li></ul></ul><ul><ul><li>Competence is relational </li></ul></ul><ul><ul><li>Competence can be learned </li></ul></ul>
  13. 13. Communication Competence <ul><li>Characteristics of competent communicators: </li></ul><ul><ul><li>A wide range of behaviors </li></ul></ul><ul><ul><li>Can choose the right behavior </li></ul></ul><ul><ul><li>Has “skills” </li></ul></ul><ul><ul><li>Cognitive complexity </li></ul></ul><ul><ul><li>Empathy </li></ul></ul><ul><ul><li>Self-monitoring </li></ul></ul><ul><ul><li>Commitment </li></ul></ul>
  14. 14. Communication Competence <ul><li>Effective + Appropriate = Competence </li></ul>
  15. 15. Intro to Interpersonal COM Kalamazoo Valley Community College Instructor: Steve Ott