2. What it does Help analyze, configure, optimize and maintain the computer Protect computer systems and keep them running smoothly Assist users in managing and transferring files Customize your computing environment and make computing resources more convenient to access
3. Defragmentation and disk utilities Maintain files on disk and arrange them in a manner that allows for fast access
12. File compression utilities Bundle files together into one compressed file to save storage space and allow for easier transfer Eq: Winzip, Winrar, 7-Zip, etc.
18. Automation software, macros, and shortcut keys Automate frequent commands and command sequences, and assign them to a shortcut key or group of keys