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Intelligent Venue Solutions
We are leading the way in the deployment of RFID, NFC, mobile and
other contactless technologi...
Our Service Menu
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intelligentvenues.c...
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7...
What Sets IVS Apart?
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intelligentvenu...
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7...
Presenting: The Intelligent Event
Our innovative and robust solutions make the next generation of technology-enabled event...
Our flexible, unified platform is fully backed by the
financial industry and accommodates EMV-compliant
open loop and clos...
Top-up online before event or at manned customer service
helpdesks and via mobile app during event
Or set an auto top-up t...
Cashless Payments
Typical User Journey
Before the
Event
• Customers are encouraged to register wristband and load funds on...
The first step to cashless – has been proven to generate
significant customer spend uplift
2-4 second payment processing t...
Social Connect
Far more than a communication tool, social media is the most powerful
and cost-effective relationship manag...
Social Connect
HOW IT WORKS: BEFORE THE EVENT
Attendees are encouraged to register their profile
online, connecting their ...
Audience Engagement Tools
Ticket ID
Social
Accounts Wristband ID
Payment
Card
Details
Intelligent Venue Solutions
WWW.INTE...
Brand Activation
Work with us and enjoy an unparalleled competitive advantage
when it comes to securing enhanced brand spo...
Each ticket holder has a live profile
in the Event database containing
their specific access rights. The
event organiser c...
Crew Management
Increase operational efficiency and reduce costs by:
• Knowing the location and movements of all working
p...
Customer Management
The IVS system can link intelligent data to event visitors enabling
the following additional onsite cu...
Audience Intelligence
Working with our systems enables you to gain an unparalleled insight into
your audience, helping you...
Mobile Integration
IVS’ solutions are designed for an online and increasing mobile-
connected environment - one that integ...
Consultancy
Digital technology is transforming the way audiences experience and interact with live events and the industry...
Enjoy the benefits of RFID at much less cost
As well as RFID chips and mobile handsets, our systems are
configured to inte...
Wristband ID
Customer
Profile
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intell...
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7...
Wristband ID
Customer
Profile
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intell...
Wristband ID
Customer
Profile
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intell...
Wristband ID
Customer
Profile
Intelligent Venue Solutions
WWW.INTELLIGENTVENUES.COM
Contact Us
Steve Jenner – steve@intell...
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IVS for festivals and live events 2014

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Overview of IVS products and services for the live events and festival market

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IVS for festivals and live events 2014

  1. 1. Intelligent Venue Solutions We are leading the way in the deployment of RFID, NFC, mobile and other contactless technologies to create significant additional value for event producers, their customers, artists and brand partners. Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike – paul@intelligentvenues.com - T: +44 (0) 7950 453704 Connect, Capture, Engage, Amplify INTEGRATED TECHNOLOGY SOLUTIONS FOR CONNECTED LIVE EVENTS www.intelligentvenues.com Event Control Dynamic Barcode; RFID;NFC Mode access systems Staff and Asset tracking Child Safety & Age Verification systems Fast-track Entry Lanes Payments Cashless wristbands & devices Contactless + Chip & Pin fast card payments Electronic tokens and voucher systems Experiences Social media integration Brand Activation Mobile integration Audience intelligence
  2. 2. Our Service Menu Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 Payments Managed Debit/Credit ‘Fast- Clear’ Card Payments IVS’ unique and fully-managed solutions have proven usage at large scale festivals and events across the UK and in Europe. Integrated EMV Open & Closed Loop Cashless Systems Electronic Voucher Redemption Automated Settlement Live Transaction Visibility – Web Based Audience Engagement Delivering powerful and cost-effective relationship management tools for events and their commercial partners Social Media Integration & e-Content delivery Brand Activation Audience Intelligence Gamification/ Competitions/Incentives/ Rewards Social Photography/ Electronic Cloakroom Smart table – seat finder Access & Event Control Dramatically improving customer experience, operational efficiency, event/crowd management & safety, & reducing costs. Smart Ticket Collections Smart Access Control Customer Management (Child Safety, Age Validation, Medical Safety, etc.) Smart Crew Accreditation &Catering/ Asset Management Web Based ‘Real-time’ Dashboard Analytics
  3. 3. Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 Significantly increase customer experience, increasing their loyalty to the event Give event organisers more control and transparency over their operation Improve the quality and efficiency of event management Generate more revenue for event organisers through new and existing income streams Increase audience engagement and facilitate Big Data collection Enable stakeholders to get closer to their customer by knowing more about them individually and as a whole Make events safer for customers and reduce theft Provide organisers with transparency over all financial transactions on their site Increase the value of their event to artists and supporting brand partners Significantly reduce ticket fraud and unwanted resale IVS technology consists of a suite of modular enterprise applications and services for the connected world. We add intelligence to live events and remove the guesswork when it comes to marketing and meeting the expectations of customers and brand partners. We have all the hardware and software components necessary to deliver to small or large scale indoor or outdoor events, supporting RFID, NFC and barcode as well as online or offline operation. IVS technology is proven to:
  4. 4. What Sets IVS Apart? Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 REPUTATION & CREDIBILITY – Unrivalled delivery record to some of the world’s flagship events and brands BEST OF BREED CASHLESS SYSTEM – IVS is currently the only provider in the market with the capability to offer:  A fully EMV-certified ‘Open Loop’ cashless solution with PCI-DSS compliance for maximum security  Fast and robust industry-standard chip+PIN card acceptance optimised for Greenfield event environments  A unified payment and settlement infrastructure that accommodates any combination of open and closed loop cashless solution as well as chip-PIN card acceptance via a single payment terminal device COST EFFECTIVENESS – We have solutions to fit events of all shapes, sizes and budgets PROPRIETARY SYSTEMS – All software and IP has been built in-house and is fully owned by IVS INTEGRATED – Our solutions are built from the ground up for the connected world HIGH LEVEL STRATEGIC RELATIONSHIPS – Unique network spanning banking, event promotion, brands, etc. DEEP MARKET KNOWLEDGE – Providing us with a superior understanding of our clients’ needs WHITE LABEL SYSTEMS – Providing seamless client integration with our clients, strengthening their brand SERVICE DRIVEN – Client testimonials underline our strong market reputation for exceeding client expectations ROBUST DELIVERY – Our solutions are optimised for challenging environmental conditions & high crowd-flow
  5. 5. Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 Market-Leading Track Record IVS has deployed its technology on a commercial basis to flagship stakeholders in the sectors of Live Music, Sport, Exhibitions, Academia and Brand Activations, including: …and many more
  6. 6. Presenting: The Intelligent Event Our innovative and robust solutions make the next generation of technology-enabled events a reality today. Cashless Payments Social Connect Access Control Increased convenience, speed, security & customer spend Transparency & control over all spending & merchant activity Reduced operational costs, accounting discrepancies & theft Loyalty & reward schemes Group purchase incentives Transact beyond the event Social gifting Age verification Social commerce Know your audience Data on all attendees Identify ‘influencer’ fans Reduce marketing costs Engage beyond the event Increase value to brands Sell them other targeted products, eg. Gigs/tours Social media interaction at live event Age protection and child tracking Gamification Mobile integration Premium/ paid-for access, eg: Fast-track lanes Premium toilets/showers On-site VIP upgrades Enhanced control, speed & security Accurate real-time knowledge of numbers on-site and in specific areas Control secondary ticketing Track all staff and assets Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  7. 7. Our flexible, unified platform is fully backed by the financial industry and accommodates EMV-compliant open loop and closed loop cashless payments Payments are authorised using industry-standard equipment and processes, with all card and transactional data safeguarded under strict PCI-DSS compliance for maximum security – expect no less Supports tokens alongside currency Supports inside commissions on transactions Optimised for rapid-deployment Green Field environments Any unspent funds can be automatically refunded after the event, put towards next year’s ticket or spent outside the event with our open loop system Cashless Payments We are the only supplier in the market with a single payment terminal that can accept fast and secure payments from credit and debit cards as well as RFID cashless wristbands/cards and mobile NFC devices. Our system is as robust as high street retail with far superior transaction speeds. Our cashless solutions are backed by: Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  8. 8. Top-up online before event or at manned customer service helpdesks and via mobile app during event Or set an auto top-up to avoid running out of money on-site Ultra fast payment authorisation State-of-the-art wired and wireless payment terminals Real-time reporting of all spending and merchant activity Supports loyalty-based offers (eg. Buy 3 drinks and get 1 free) and discounts (eg. 20% off for crew/ fan ambassadors) All event transactions are authorised online to prevent negative balances Supports SMS message confirmation on spend & top-ups Customer balance checking facilities – fixed, mobile or online Faulty/lost wristbands can be cancelled and replaced with balances transferred at customer service points Can connect to the social network accounts of your event and customers to support social commerce Cashless Payments Continued… Our new wireless payment terminal offers vendors more flexibility than ever Our system also supports mobile NFC payments Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  9. 9. Cashless Payments Typical User Journey Before the Event • Customers are encouraged to register wristband and load funds online • Can set-up auto-top-up facility so they don't get caught short • IVS provides a white-label interface, fully certified by MasterCard for use with open loop prepaid products, and is PCI-DSS compliant During the Event • Cashless attendees could be granted access to fast-lane entry • Customers can check balances at fixed touch-points or via mobile app • Can top-up using online, mobile, unattended kiosks or service desks • Super-fast transaction speed = greater speed & convenience than cash • Lost or stolen wristbands can be cancelled and quickly reissued • Event organiser has real-time dashboard showing all transactions After the Event • Unspent funds can be automatically returned or spent externally • Alternatively they can be put towards next year's ticket or go to a charity partner • Customers can continue to transact with the event online all year round, eg. on next year's tickets or merchandise Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  10. 10. The first step to cashless – has been proven to generate significant customer spend uplift 2-4 second payment processing time – much faster than high street retail Super-low transaction rates allow event organisers to share in the transactions generated by all vendors on-site IP-based payment terminals capable of accepting all common Chip+PIN card types as well as contactless cards and tags Real-time Management Interface to enable dynamic deployment of terminals and live transaction monitoring Transaction-based charging mechanisms On-site support and services available during all operational hours Optimised for the live events market Managed Card Acceptance As a Master Merchant with a Tier One acquiring Company, IVS can provide the fastest and most reliable managed solution in the market for accepting credit and debit card payments on site using an internet connection (rather than a mobile telecoms network which is unreliable in a live event environment). Our cashless systems are backed by: Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  11. 11. Social Connect Far more than a communication tool, social media is the most powerful and cost-effective relationship management tool in existence for event organisers. Our solutions are designed from the ground up for the connected world, enabling you to forge a significantly enhanced bond with your customers, increasing loyalty and attracting a much larger pool of their friends and connections to your event. Connecting your customers’ wristbands to their social media accounts creates a live bridge between the real and digital worlds which unleashes a new dimension of possibilities across the entire life-cycle of the event. As fans interact (socially connect) with attractions at the event, their experiences and enjoyment are broadcast online across their social graph. This means that the event and its partners are now able to engage not just with those in attendance, but also potentially with everyone they are connected to via the internet! Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  12. 12. Social Connect HOW IT WORKS: BEFORE THE EVENT Attendees are encouraged to register their profile online, connecting their ticket ID, personal information, social media accounts and payment card details (if the event supports cashless transactions) to their wristband (or other entry device) The event owner receives customer data for all attendees, not just the ticket buyer Pre-event incentives can offer rewards at the live event. For example, fans that Like the festival’s Facebook page can get an automated discount on a t- shirt, spendable credit or access to an exclusive item of merchandise Our social commerce engines harnesses the power of the personal recommendation, turning your customers into the most powerful sales-force imaginable, dramatically enhancing your ability to sell tickets, merchandise and virtual goods Ticket ID Social Accounts Wristband ID Customer Profile Payment Card Details Personal Info Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  13. 13. Audience Engagement Tools Ticket ID Social Accounts Wristband ID Payment Card Details Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 User Registration Apps – Online and on-site facilities to convert visitors into direct relationships Social Tap Stations – Enable instant sign-up for e-content, competition entry or interactive participation (Paperless) Smart Cloakroom – links a customer’s stored valuables to their RFID or barcode ticket/ wristband Gamification– Link multiple social tap stations to create fun, interactive challenges for visitors Interactive Table/ Seat Finder – users ‘smart tap’ their RFID wristband/ device to locate their table or seat Exclusive: Social Photo System Fixed or mobile solution provides the user & friends with instant branded prints and can automatically post the electronic image via Facebook, Twitter or email with multi-tagging Any of these can be set to trigger: An automated Facebook post, check-in or Tweet from the user’s account A delivery of content to the user via email, which could include information, multmedia or a ne-voucher redeemable inside or outside the event
  14. 14. Brand Activation Work with us and enjoy an unparalleled competitive advantage when it comes to securing enhanced brand sponsorship and advertising revenues for your event. Our technology offers your brand partners: New, innovative and spectacularly impactful ways to engage with your event and its audience The ability to deliver personalised messages, special offers and discounts which can be redeemed automatically within the live cashless environment More targeted activations that connect to a highly profiled audience The opportunity, through our revolutionary social connection tools, to interact not just with your visitors on-site but also with their social-connected friends online creating an amplified target audience of millions An abundance of real-time and post-event analytics and metrics reporting their audience interactions in the physical and online dimensions of your event A transparent and quantifiable return on investment, significantly reducing their risk in investing in your event The opportunity to extend their engagement into the external retail environment. Our Open Loop cashless system allows people to transact using their festival wristbands in any high street outlet that supports contactless payments Wristband ID Customer Profile Engagement activations can include: Voucher issuance and redemption Instant-win competition participation or registration of interest Site-wide games or challenges Social media check-ins, likes and branded photo uploads at the live event Rewarding fans for online engagement with redeemable tangible gifts in the live event environment Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  15. 15. Each ticket holder has a live profile in the Event database containing their specific access rights. The event organiser can upgrade or amend these rights on the fly Their wristband (or other entry device) is connected to this profile via a unique ID number on an RFID chip or barcode. The wristband becomes the ticket and can be sent directly to customers, reducing fraud and operational costs Fixed or handheld devices at entry gates read this ID number and look-up the coresponding event profile to validate or deny entry according to the assigned access rights Customers scan-out when they leave the event, providing the organiser with an accurate real- time view of how many people are on-site and which areas they are in Smart Access Control Dramatically improving customer experience, operational efficiencies, event and crowd management and safety with the ability to control secondary ticketing and substantially reduce costs. Wristband ID Customer Profile Supports RFID, barcode (a cheaper, entry- level alternative to RFID) and mobile devices Full compatibility with any ticketing company or system Wristbands can be mailed-out to customers as their ticket Optimised for heavy throughput from small to large-scale events, indoor or out Seamless automatic online/ offline switch- over for continuous operation in any environmental conditions Real timedashboard analytics Fraud prevention: Instant identification of fake, cancelled or touted tickets The ability to control an unlimited amount of public and staff zones inside and outside the event site Support for ‘Fast Track’ access lanes & instant upgrades Give customers a personal greeting on entry Seamless integration with our cashless payments and social media integration tools Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  16. 16. Crew Management Increase operational efficiency and reduce costs by: • Knowing the location and movements of all working personnel and hardware at all times with our staff and asset tracking system • Controlling staff entitlements such as meal tickets using RFID chips or barcodes fitted to their passes. Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 Accreditation and Asset Management √ Enables quick and easy Crew Accreditation √ Supports equipment Sign-Out and Tracking using robust RFID/barcode stickers affixed to the equipment √ Can be used with people, vehicles and miscellaneous hardware such as microphones, walkie-talkies, tablet PC’s, etc. √ Supports RFID, NFC and barcode on wristbands, laminates, key-fobs, stickers and mobile devices √ Can dramatically reduce on-site emergency response times √ Control an unlimited number of zones and access rights √ Supports photo ID for increased security √ Supports time restrictions to control access rights outside of working hours √ Integrates with existing systems Electronic Crew Catering System: √ Supports the issuance of simple RFID or barcode devices (laminates, wristbands, cards, etc.) encoded with pre- determined entitlements (vouchers or currency) to eligible crew customers √ Deployment of mobile readers at the Crew Catering location to validate entitlement and decrement vouchers √ Ability to dynamically allocate further entitlements as required √ Real-time and post-event reporting and analysis of usage and spend √ Can be used in conjunction with a cashless payments system to allow staff to redeem their entitlements with participating public vendors, supporting staff discount schemes
  17. 17. Customer Management The IVS system can link intelligent data to event visitors enabling the following additional onsite customer management services: Wristband ID Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 Child Safety System •Links children’s wristbands to their guardians’ contact details •Alerts event staff if a lost child tries to pass through any access points •Prevents children from leaving the event unless accompanied by registered guardian Age Validation Drinking age credentials can easily be assigned to a customer’s wristband, for bar staff to scan Behaviour Control Restrictions for purchasing alcohol and entering certain zones can be remotely activated on specific customers’ wristbands Medical Safety System •Logs medical conditions on customers’ wristbands increasing their safety and efficiency for healthcare professionals or event staff if the person becomes incapacitated
  18. 18. Audience Intelligence Working with our systems enables you to gain an unparalleled insight into your audience, helping you to build better customer relationships, more closely shape your event to fit their preferences and target new customers more effectively. Our user-friendly dashboard provides comprehensive real-time and post-event analytics at individual, group and audience-wide perspective and integrates seamlessly with your existing CRM systems. The benefits of intelligent audience profiling: Increase fan loyalty and attract more visitors by delivering a more tailored customer experience Increase advance sales and save costs through more targeted and streamlined marketing and programming Respond quickly and productively to shifts in consumer expectations Make your event more attractive to sponsors and your sponsors more relevant to your audience, increasing both revenues and customer experience Offer fans targeted consumer offers before, during and after the event increasing revenues and engagement whilst reducing opt-out Accurately measure the return on investment from promotional campaigns and experiential activities for the event and your brand partners Plan/model new offers, products and services more effectively Wristband ID Customer Profile Pre-Event • Attendee registration process (personal details and social graph data for groups & individuals) • Fan ambassador schemes (identifying super-fans and primary influencers) During Event • Entry gates (capturing behaviour and movements across the event) • Social connect touch-points (logging opinions, passions and favourite artists, attractions, sponsors, etc.) • Live registration for on-site surveys & competition entry (for more customised profiling) • Cashless payments (spend levels, habits and consumption preferences) Post-Event • Cashless payments in the external retail environment (building a behaviour and consumer profile outside of the event) Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  19. 19. Mobile Integration IVS’ solutions are designed for an online and increasing mobile- connected environment - one that integrates the ticket, cashless wallet, event information, location services and social media onto a smartphone. Our mobile services include: Cashless balance-checking, top-ups and transactional records Social gifting – send credit or drinks tokens to friends on-site Instant VIP and premium access upgrades Locational apps to find your friends, tent and car Wristband cancellation (in the event of loss or theft) The phone as the access device (using barcodes or NFC) Promotional discount vouchers and tokens redeemable at cashless payment points Push alerts when friends arrive on-site or check in to specific areas Content sent directly to the smartphone when the user socially connects to an attraction, stage or brand area Wristband ID Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  20. 20. Consultancy Digital technology is transforming the way audiences experience and interact with live events and the industry is undergoing a dramatic shift as a result. Fortunately, the same technology offers event organisers powerful new ways to build customer relationships and gain deep insights into their audiences. Our role in this exciting transition is to guide organisations to implement intelligent operational solutions that enhance revenues, efficiencies, customer relationships and visitor experiences to the maximum possible extent. Wristband ID Customer Profile Opportunity Identification Bringing together events, technology providers and brands, identifying common aspirations and promoting a sustainable partnership model Solution Design Working iteratively with all stakeholders, including sponsorship, product and acquiring teams and their agents, Promoters and their rights holders, and the delivery partners to agree a holistic design for contactless activations. Focus is on: Requirements gathering Customer Journey definition Product Construct and service definition Partner identification Stakeholder Liaison The Festivals and events industry is a complex web of inter- relationships – promoters, sponsors, rights holders, artists, ticket agents etc. IVS, with in excess of 50 years’ combined live events experience, can help navigate these waters to ensure a successful project delivery Prototyping, benchmarking and testing In the innovation space, it is important to have mechanisms to introduce improvements and measure real- world performance Project Management End-to-end project management and delivery responsibility Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  21. 21. Enjoy the benefits of RFID at much less cost As well as RFID chips and mobile handsets, our systems are configured to interact with barcodes which enable many of the same features and benefits at a fraction of the cost – typically just 1p more per wristband – providing a great entry-level platform The barcode can be affixed to the wristband, laminate or any carrier via a small, ultra-resilient sticker The same hardware used to read RFID chips can also scan barcodes for access control and on-site social media integration Barcodes cannot be used to make cashless payments but they can be used to load and redeem drinks and catering tokens Wristband ID Customer Profile By using barcode wristbands/devices As used successfully at: SERVICE RFID Barcode Mobile Access Control ✔ ✔ ✔ Social connect ✔ ✔ ✔ Brand activation ✔ ✔ ✔ Cashless payments ✔ ✔ Token system ✔ ✔ ✔ Locational services ✔ Staff & Asset Tracking ✔ ✔ ✔ Child Safety & Age Verification ✔ ✔ Audience Intelligence ✔ ✔ ✔ NEW! Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704
  22. 22. Wristband ID Customer Profile Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 2013: A breakthrough year for IVS
  23. 23. Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 Client Testimonials Robert Langford, Isle Of Wight Festival: ”IVS delivered a professional and effective access solution using smart wristbands. This system allowed us to have valuable real time attendance data from their back-end reporting software. IVS have also provided a cashless payment system to provide our customers with fast payment in a green field environment. This year they also implemented an electronic staff accreditation system which they modified to our bespoke requirements.We have continued to work with IVS each year since 2011 and believe that in IVS we have reliable partners who are willing to work with us to find robust technical solutions to all variety of challenges that we throw at them. They are a very approachable team who offer an attentive and personal service.” Katt Alexander, T In The Park: ”Moving to the use of electronic access controlled solutions on site at T in the Park was something we have wanted to do for several years. With the help, support and innovative response of IVS to our particular requirements we created a very successful system that we plan to build on in years to come. Their knowledge of the events industry, flexibility to customise services to particular customer needs and management team are first class and we look forward to working closely with the team in the future.” Bradley Thompson, Snowbombing: ”We’re thrilled to have made Snowbombing Europe’s first music festival to roll out this technology. The system definitely added to the event and the experience for guests that visited the Barclaycard Arctic Disco. We appreciate that Snowbombing’s location brings its own set of environmental challenges, so hats off to IVS for a flawless delivery. We very much hope to work with them, and Barclaycard at our future events.”
  24. 24. Wristband ID Customer Profile Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 About IVS We are the UK’s market-leading provider of integrated access control, cashless payment, event management and audience engagement solutions for live events and brands using contactless RFID, NFC, barcode and mobile technologies. Our solutions are revolutionisingthe way that live events are produced, experienced and shared, due to their ability to empower event organisers to more effectively meet the changing needs of customers and brand partners whilst delivering greater cost and operational efficiencies and increasing revenues. Our delivery capabilities are unmatched, due to our unique network of high-level strategic relationships within the live event and banking sectors. Our track record is second to none and our client-base boasts some of the world’s most prestigious music and sport events. . Awarded for our work with Barclaycard at British Summer Time in Hyde Park Awarded for our work at the Goodwood Festival Of Speed
  25. 25. Wristband ID Customer Profile Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 Our Company Company Directors Iain Case Identity and personalisation specialist, having designed e2e systems for UK NHS, the Houses of Parliament, The O2, the UK Passport Office and HM Prisons Paul Pike 30+ years pioneer in live music merchandising and sponsorship. Worked on Live Aid & major world tours and with brands including Levis, Coca Cola & Sony Steve Jenner Specialist in connecting festivals & live events to audiences and brands using digital technology. Founder of the UK and European Festival Awards Tim Atty & Michele Smith Long-term suppliers of software, IT, project management & service delivery to IVS, Tim and Michele were appointed directors in 2014 A service delivery and high level consultancy company, operating principally in the ‘live event’ business sector Enables organisations to understand and implement intelligent operational solutions that use technology to drive enhanced revenue, operational efficiency and visitor experience through greater knowledge and understanding of their customers Comprises experienced and well-connected professionals from the entertainment and hospitality industries Based on a common distributed database platform that has been specifically designed to operate in high- density greenfield environments, IVS’s suite of event management tools and services have demonstrated their reliability and robustness in the field, accumulated a prestigious client-base and won multiple industry awards.
  26. 26. Wristband ID Customer Profile Intelligent Venue Solutions WWW.INTELLIGENTVENUES.COM Contact Us Steve Jenner – steve@intelligentvenues.com - T: +44 (0) 7968 214560 Paul Pike - paul@intelligentvenues.com T: +44 (0) 7950 453704 The future of event technology today

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