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  1. 1. Stephen W Pave 65 Fford Maenddy Personal:07711589929 Email: Sarn Bridgend Wales CV32 9GF EXECUTIVE SUMMARY A results driven experienced commercial estimator with knowledge and experience of insuranceand commercial sectors.I am a proven team player who benefits to any department I have worked for. Back ground experience: Transferred to Plymouth from UKDN Waterflow to support the business in settlingthe South West Water contract. Solely responsiblefor increasingtheincome of the branch from £250,000.00 per quarter to £1 million in just4 months by establishingprocedures and protocols.Followingbusiness decision to centraliseback officefunctions to our BirminghamHO. Transferred to the Midlands and havebecome an integral player within the estimatingdepartment, often used as a point of escalation for technical claims. Experience of supervisingand leadingstaff in previous retail and manufacturingemployments. KEY SKILLS Man-management Highly Analytical Social Media Platforms, Project Management Solutions Solver Communication Key Skills Multitasking Personable Strategic Leadership,Technical ClientRetention Targets & Deadlines Knowledge, Networking Team Player Professional Presenting Administration Key Skills Health & Safety Awareness Information Technology Cash Management Team Management/Leadership Customer Services Showing driveand resilience EMPLOYMENT HISTORY 2014-Present Technical Partner Supervisor/ DrainageSupervisor Innovation Group To review engineer’s documents and CCTV footage and compile a comprehensive technical reports to WRC standards on Subsidence,Commercial and Accidental Damage issues,dealingswith insurancedrainageclaims. To assistand work alongside 32 members of officestaff and over 18 drainagecrews throughout the UK Assessingsitefindings to establish thatthe investigation has identified thecauseof the issuereported Commercial,subsidenceclaims and privaterepairs.Coachingboth siteand office members of staff to allow them to fulfil their roles.Dealingwith all technical queries and complaints fromhome owners to loss adjuster engineers. 2005-2014 Senior Commercial Estimator/Supervisor UKDN Waterflow Assessingclientinstructionsand sitepaperwork to establish relevancy of work undertaken on site. Assessing sitefindings to establish thatthe investigation has identified the causeof the issuereported by the clientor policyholder deciding liability in regards to policy coverage.Also responsibilities to train,communicateand liaisewith over 500 members of staff within a variety of departments and runninga team of 12 staff in my department which in turn was partof the technical division. Developingrepair scopeand pricingof works usingthe clientspecific scheduleof rates.Liaisingwith the schedulingdepartment and field management when required to discuss repairsspecified or to pricefurther works.Discussingcomplex claims with policyholdersand clients as required.
  2. 2. 2000-2005 Team Leader/Supervisor Mother Care World General key holder of the store, To Ensuringemployees are offering exceptional customer service, delegating duties and company targets aremet , cash management, to assistwith recruitment and interviews,organising staff rotas and to complete timesheets. Helping to implement store policies,administration duties alongside routing sales productivity,invoicingand stock control,staff training,to motivate employees, yearly staff reviews and to dealingwith customer complaints and train,develop and manage up to 60 staff at one time. 1998-2000 AssistantStore Manager Supersaver Store General cash management & stock control , General administration duties, responsibility for 12 members of staff and to ensure trainingall staff up to in company procedures and health and safety, Opening/closingstore and main key holder ,Customer serviceand enquires and also collatingreports and invoices for senior management and also undertakenew staff recruitments. 1996-1998 Supervisor NEG Group Ensuringall stock was correctly loaded on to correct vehicles for travel allocationsand destinations.General administration duties and to ensure staff are fully trained in health & Safety for department. 1994-1996 Team Leader/ Supervisor Farmers & Dairymen Ensuring all dairy producewas loaded correctly and safely. Ensuringeach delivery round had correct produce. Collating paperwork for senior management and runninga team of 40 people in the dairy i ndustry 1984-1994 Electrician Supervisor Cole Electrical/Self Employed After completingmy apprenticeship I was put in charge of 30 sub-contractingelectricianson residential housingsites.Attend sitemeetings with all department heads and liaiseand scheduleall electrical firstand sex fix works. __________________________________________________________________________________________ EDUCATION & QUALIFICATIONS 1979-1984 St Lloyd’s High School,Wales,United Kingdom GCSE’S: English,English Literature, Math’s, History,Welsh,Technical Drawing,Religion,Metal work. FURTHER QUALIFICATIONS INCLUDE 1995-1987 Burton On Trent Technical College,United Kingdom C&G 197 Parts 1 & 2, Stats Parts 1 & 2 1994-1996 University of Cardiff,Wales,United Kingdom Access to electronics,HND Electronics Pass. 2010-2010 City & Guilds,Cardiff, Wales,United Kingdom Street works excavation and reinstatement Programme, Monitoringexcavation backfillingand reinstatement of bituminous materials,Monitoringexcavation in thehighway, Moni toringreinstatement of bituminous materials. 2012-2013 Develop TrainingLimited Swindon, United Kingdom OS19X, Train the trainer abrasivewheels. 2013-2015 Vision2Learn Open College Network, United Kingdom QCF LAO Business and Administration Level 2 Pass, NCFE Equality and Diversity Level 2 Pass. Principles/Prevention/Control Infection Health CareSettings, NCFE Customer Service Level 2 Pass. 2014-2015 StoneBridge Associated College, United Kingdom Diploma Business Management Level 2 Pass
  3. 3. Further Training Courses: WJA Mandatory Safety Awareness Course SSSTS Site Supervisor Safety Training Street Works Supervisor Safer Manual Handling& Health Promotion Data Protection Risk Management/ Infection Prevention & Control & IncidentReporting CCTV DrainageSurveys Held Grinders and Petrol cut off saws Sustainability atour core Global Anti-Corruption (EN) WINCAM OTHER INFORMATION Duringmy career I have become highly competent in the use of all MicrosoftPackages & Internet and provided qualification. I amalso in the process of carryingouta Prices 2 coursein Project Management. INTERESTS I enjoy spending time with my family.I also enjoy going to the gym and playinggolf.I have an excellent health record and am a non-smoker. I also liketo undertake charity work to help organisationsin general fundingand research sponsorship. PERSONAL DETAILS Full Driving Licence- B1, B, C1, D1, D, BE. C1E, D1E, FKLNPQ. REFERRENCES Availableupon request.