WHEN YOU NEED UX
GOVERNANCE
Stephen Nguyen
stephen.nguyen.b@gmail.com
www.linkedin.com/in/stephennguyenux
UXCAMP DC – Janu...
CORPORATE USABILITY MATURITY
http://www.nngroup.com/articles/usability-maturity-stages-1-4/

STAGES 1-4
1.
2.
3.
4.

Hosti...
CORPORATE USABILITY MATURITY
http://www.nngroup.com/articles/usability-maturity-stages-1-4/

STAGES 1-4
1.
2.
3.
4.

Hosti...
CURRENTLY
CURRENTLY

+
CURRENTLY

+

=
CURRENTLY (disclaimer)

+

=
AGILE! (woo!)
What we want:
• Individuals over processes and tools
• Working software over comprehensive documentation
AGILE! (woo!)
What we want:
• Individuals over processes and tools
• Working software over comprehensive documentation

Bu...
AGILE! (woo!)
AGILE! (woo!)
http://dilbert.com/strips/comic/2007-02-02/
AGILE! (woo!)
1. Customer satisfaction by rapid delivery of useful software
2. Welcome changing requirements, even late in...
AGILE! (woo!)
6. Close, daily cooperation between business people and
developers
7. Face-to-face conversation is the best ...
AGILE! (woo!)
6. Close, daily cooperation between business people and
developers
7. Face-to-face conversation is the best ...
ENFORCE A COMMON LANGUAGE
Page vs. Sheet
Report
(Subject 1) Page

(Subject 2) Page

(Subject 2) Page
Sheet 1

(Subject 2) ...
ENFORCE A COMMON LANGUAGE
Window vs. Menu; Dialogue vs. Dialog
MAKE SURE IT’S MAINTAINABLE
• Developer classes/methods/resources

Exams > Loaded Exams > My Exams
editExamProfile > editE...
OBVIOUS SOLUTIONS
• Personas
• Scenarios
• Models/Maps
• Style Guides
(LESS) OBVIOUS SOLUTIONS
• Pattern Libraries (Collaborative and Functional)
http://patternry.com/p=feedback-messages/
(LESS) OBVIOUS SOLUTIONS
• Pattern Libraries (Collaborative and Functional)
(LESS) OBVIOUS SOLUTIONS
• Pattern Libraries (Collaborative and Functional)
• Glossaries
(LESS) OBVIOUS SOLUTIONS
• Pattern Libraries (Collaborative and Functional)
• Glossaries
• Team Wiki
(LESS) OBVIOUS SOLUTIONS
• Pattern Libraries (Collaborative and Functional)
• Glossaries
• Team Wiki
• Usability Testing V...
(LESS) OBVIOUS SOLUTIONS
• Pattern Libraries (Collaborative and Functional)
• Glossaries
• Team Wiki
• Usability Testing V...
―DEVELOPERS DON’T CARE ABOUT THAT
STUFF‖
Information Radiators:
• Are large and easily visible to the casual, interested o...
―DEVELOPERS DON’T CARE ABOUT THAT
STUFF‖
Information Radiators:
• Are large and easily visible to the casual, interested o...
(LESS) OBVIOUS SOLUTIONS
• Pattern Libraries (Collaborative and Functional)
• Glossaries
• Team Wiki
• Usability Testing V...
(LESS) OBVIOUS SOLUTIONS
• Pattern Libraries (Collaborative and Functional)
• Glossaries
• Team Wiki
• Usability Testing V...
KEEP IN MIND
• You have limited social/project capital – use it wisely
KEEP IN MIND
• You have limited social/project capital – use it wisely
• Never let anything die on the vine – don’t start ...
KEEP IN MIND
• You have limited social/project capital – use it wisely
• Never let anything die on the vine – don’t start ...
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Agile UX - Lightweight Deliverables for When You Need UX Governance

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Despite our best intentions you may find persistent governance problems on your team. UX professionals are, after all, in high-demand and we often find ourselves in teams of one. Starting with a loose case-study/post-mortem of my work and my recommendations, this session invites us all to consider the little things we can do to make sure everyone on your team is thinking about UX.

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Agile UX - Lightweight Deliverables for When You Need UX Governance

  1. 1. WHEN YOU NEED UX GOVERNANCE Stephen Nguyen stephen.nguyen.b@gmail.com www.linkedin.com/in/stephennguyenux UXCAMP DC – January 4, 2014
  2. 2. CORPORATE USABILITY MATURITY http://www.nngroup.com/articles/usability-maturity-stages-1-4/ STAGES 1-4 1. 2. 3. 4. Hostility Toward Usability Developer-Centered Usability Skunkworks Usability Dedicated Usability Budget
  3. 3. CORPORATE USABILITY MATURITY http://www.nngroup.com/articles/usability-maturity-stages-1-4/ STAGES 1-4 1. 2. 3. 4. Hostility Toward Usability Developer-Centered Usability Skunkworks Usability Dedicated Usability Budget
  4. 4. CURRENTLY
  5. 5. CURRENTLY +
  6. 6. CURRENTLY + =
  7. 7. CURRENTLY (disclaimer) + =
  8. 8. AGILE! (woo!) What we want: • Individuals over processes and tools • Working software over comprehensive documentation
  9. 9. AGILE! (woo!) What we want: • Individuals over processes and tools • Working software over comprehensive documentation But what we often get…
  10. 10. AGILE! (woo!)
  11. 11. AGILE! (woo!) http://dilbert.com/strips/comic/2007-02-02/
  12. 12. AGILE! (woo!) 1. Customer satisfaction by rapid delivery of useful software 2. Welcome changing requirements, even late in development 3. Working software is delivered frequently (weeks rather than months) 4. Working software is the principal measure of progress 5. Sustainable development, able to maintain a constant pace 6. Close, daily cooperation between business people and developers 7. Face-to-face conversation is the best form of communication (co-location) 8. Projects are built around motivated individuals, who should be trusted 9. Continuous attention to technical excellence and good design 10. Simplicity—the art of maximizing the amount of work not done—is essential 11. Self-organizing teams 12. Regular adaptation to changing circumstances
  13. 13. AGILE! (woo!) 6. Close, daily cooperation between business people and developers 7. Face-to-face conversation is the best form of communication (colocation) 8. Projects are built around motivated individuals, who should be trusted 9. Continuous attention to technical excellence and good design
  14. 14. AGILE! (woo!) 6. Close, daily cooperation between business people and developers 7. Face-to-face conversation is the best form of communication (colocation) 8. Projects are built around motivated individuals, who should be trusted 9. Continuous attention to technical excellence and good design How can you make sure the user is represented in all these conversations?
  15. 15. ENFORCE A COMMON LANGUAGE Page vs. Sheet Report (Subject 1) Page (Subject 2) Page (Subject 2) Page Sheet 1 (Subject 2) Page Sheet 2 (Subject 2) Page Sheet 3
  16. 16. ENFORCE A COMMON LANGUAGE Window vs. Menu; Dialogue vs. Dialog
  17. 17. MAKE SURE IT’S MAINTAINABLE • Developer classes/methods/resources Exams > Loaded Exams > My Exams editExamProfile > editExamDetails edit_exams_active.png
  18. 18. OBVIOUS SOLUTIONS • Personas • Scenarios • Models/Maps • Style Guides
  19. 19. (LESS) OBVIOUS SOLUTIONS • Pattern Libraries (Collaborative and Functional)
  20. 20. http://patternry.com/p=feedback-messages/
  21. 21. (LESS) OBVIOUS SOLUTIONS • Pattern Libraries (Collaborative and Functional)
  22. 22. (LESS) OBVIOUS SOLUTIONS • Pattern Libraries (Collaborative and Functional) • Glossaries
  23. 23. (LESS) OBVIOUS SOLUTIONS • Pattern Libraries (Collaborative and Functional) • Glossaries • Team Wiki
  24. 24. (LESS) OBVIOUS SOLUTIONS • Pattern Libraries (Collaborative and Functional) • Glossaries • Team Wiki • Usability Testing Videos
  25. 25. (LESS) OBVIOUS SOLUTIONS • Pattern Libraries (Collaborative and Functional) • Glossaries • Team Wiki • Usability Testing Videos • Other Information Radiators
  26. 26. ―DEVELOPERS DON’T CARE ABOUT THAT STUFF‖ Information Radiators: • Are large and easily visible to the casual, interested observer (Developers don’t care) • Are understood at a glance • Change periodically, so that it is worth visiting • Are easily kept up to date
  27. 27. ―DEVELOPERS DON’T CARE ABOUT THAT STUFF‖ Information Radiators: • Are large and easily visible to the casual, interested observer (Developers don’t care) • Are understood at a glance • Change periodically, so that it is worth visiting • Are easily kept up to date You need to become a living, breathing, walking, talking information radiator.
  28. 28. (LESS) OBVIOUS SOLUTIONS • Pattern Libraries (Collaborative and Functional) • Glossaries • Team Wiki • Usability Testing Videos • Other Information Radiators
  29. 29. (LESS) OBVIOUS SOLUTIONS • Pattern Libraries (Collaborative and Functional) • Glossaries • Team Wiki • Usability Testing Videos • Other Information Radiators • Meetings!
  30. 30. KEEP IN MIND • You have limited social/project capital – use it wisely
  31. 31. KEEP IN MIND • You have limited social/project capital – use it wisely • Never let anything die on the vine – don’t start something you know you can’t finish
  32. 32. KEEP IN MIND • You have limited social/project capital – use it wisely • Never let anything die on the vine – don’t start something you know you can’t finish • You must always champion UX wherever possible.

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