Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

DevOps Hidden Ally #VelocityConf #UX #Devops #Empathy

810 views

Published on

My talk from the 2014 Velocity New York Conference on the overlap between DevOps and UX and how each discipline can learn from each other (and also team up to advance the state of the enterprise)

Published in: Internet
  • Be the first to comment

  • Be the first to like this

DevOps Hidden Ally #VelocityConf #UX #Devops #Empathy

  1. 1. DevOps’ Hidden Allies
  2. 2. Let’s Play A Game
  3. 3. I’ll give a hint and some factoids This person does not wear a hat This person is young This person is male This person has facial hair This person has hair on the top of their head
  4. 4. And you guess who I’m talking about This person does not wear a hat This person is young This person has facial hair This person has hair on the top of their head This person is male
  5. 5. Hint: He’s a Founding Father Brought together various thinkers from distinct but overlapping disciplines to form one of the most vibrant and beloved technology conferences.
  6. 6. Hint: He’s a Founding Father Brought together various thinkers from distinct but overlapping disciplines Known for measurement his work in tools creating and beloved and sharing technology conferences.most vibrant for understanding common to form one of the a wide array of quantitative data.
  7. 7. Hint: He’s a Founding Father often presented with information which is data needed an of of the explosion of response Known the large amount to said, "I thought for person distinct needed systemic but overlapping design, disciplines a series In order, this his work thinkers in systems, creating from technology it." conferences.little Brought care together or measurement various needed a most series tools vibrant of for understanding criteria and beloved to and measure sharing architecture, common to form one of the performance a wide array of quantitative data.
  8. 8. Hint: He’s a Founding Father Co-author of a book with celebrated experts that brings together different perspectives in an effort to allow other professionals to presented with information experience. which is often explosion of data needed an amount of the series of Known to the large said, "I their thought systemic disciplines a but overlapping design, In response for his person work on from distinct needed conferences.little Brought care together or measurement order, various this thinkers needed a series tools build vibrant of in systems, creating for understanding criteria and beloved to and measure sharing technology it." architecture, the performance most common to form one of a wide array of quantitative data.
  9. 9. Hint: He’s a Founding Father Co-author of a book with celebrated experts that brings together different perspectives in an effort to allow other professionals to build on their experience.Coined a term that defines both a craft-based discipline, a way of thinking and a grass-roots movement that affected corporate titles, job descriptions In response to the large amount of information which is often presented with little care or order, this person said, "I thought the explosion of data needed an architecture, needed a series of systems, needed systemic design, a series of and the professional identities of technology workers around the world. Brought together various thinkers from distinct but overlapping disciplines Known for measurement his work in tools creating and beloved technology it." conferences.most vibrant for understanding criteria to and measure sharing common to form one of the performance a wide array of quantitative data.
  10. 10. Richard Saul Wurman
  11. 11. Saul Wurman • Coined the term “Information Architect” in an effort to explain the overlapping disciplines needed to break through the failures of technology design management • Founder of the TED conference • Co-Author of the groundbreaking - Understanding USA ! Patrick Dubois • Coined the term “DevOps” in an effort to explain the overlapping disciplines needed to break through the failures of technology service management • Founder of DevOps Days conference • Co-Author of the soon to be groundbreaking - DevOps Cookbook
  12. 12. Hint: Lover of Games, Cartoons and Lifelong Learning Is best known for highly humorous and intellectually groundbreaking conference talks that employees redefine the and relationships the people and they serve identities of enterprises,
  13. 13. Hint: Lover of Games, Cartoons and Lifelong Learning Is best known for highly humorous and intellectually groundbreaking conference talks that redefine the relationships and identities of enterprises, employees and the people they serve Amongst the most prolific bloggers within their community
  14. 14. Hint: Lover of Games, Cartoons and Lifelong Learning Is best known for highly humorous and intellectually groundbreaking conference talks with technology that redefine perceive and interact obsessed with how people the Is relationships and identities of enterprises, employees and the people they serve Amongst the most prolific bloggers within their community
  15. 15. Hint: Lover of Games, Cartoons and Lifelong Learning Is best known for highly humorous and intellectually groundbreaking conference talks with technology that redefine perceive and interact obsessed with how people the Is relationships and identities of enterprises, Is also known as huge source of philosophical and creative inspiration for an entire field of workers who find themselves bridging the gaps between employees community and the people their disciplines within bloggers they serve prolific most Amongst the
  16. 16. Hint: Lover of Games, Cartoons and Lifelong Learning Is best known for highly humorous and intellectually groundbreaking conference talks that redefine the relationships and identities of enterprises, Is an open opponent with technology perceive and interact of obsessed with how the people Is status quo in corporate America, sometimes ending up belittled for speaking loudly on behalf of under-represented Is also known as huge source of philosophical and creative inspiration for an entire field of workers who find themselves bridging the gaps between populations employees community and within the people their the disciplines within bloggers they serve prolific technology the most community Amongst
  17. 17. Kathy Sierra
  18. 18. Kathy Sierra • Amongst the most celebrated bloggers and speakers in the UX community because of her obsessive passion for people, learning and teaching through humor and games • Bridged the gap between programming, economics, cognitive science and design Andrew Clay Shafer • Amongst the most celebrated bloggers and speakers in the DevOps community because of his obsessive passion for people, learning and teaching through humor and games • Bridged the gap between programming, economics, cognitive science and infrastructure
  19. 19. Hint: European Academic Connection nature, understanding of to find and a humans deeper whose need data how sets of investigating can aid within large systems meaning obsessed with Is physics, large understand
  20. 20. Hint: European Academic Connection Is obsessed with investigating how a deeper understanding of nature, physics, large systems can aid humans whose need to find and Caused a seismic shift in how businesses viewed their ability to get a understand meaning within large sets of data handle on and manage large sets of complex information
  21. 21. Hint: European Academic Connection Developed the first agreed upon language for his field which eventually helped the technology industry understand that management of complexity and human systems was the key to solving the problem of managing large sets of Is obsessed with investigating how a deeper understanding of nature, physics, large systems can aid humans whose need to find and Caused a seismic shift in how businesses viewed their ability to get a matrixed information and data understand meaning within large sets of data handle on and manage large sets of complex information
  22. 22. Peter Moorville
  23. 23. Peter Mooreville • Developed the first playbook for information architecture which helped designers understand the visual language patterns to make very large sets of information understandable and usable to humans • Leveraged academic insights from cognitive science to spawn a shift in approach across industries Mark Burgess • Developed the first playbook for policy based management which helped operations professionals understand the conceptual patterns to make very large sets of configuration data understandable and usable to humans • Leveraged academic insights from physics to spawn a shift in approach across industries
  24. 24. Let’s Try A Pair This Time Using the power of journey based storytelling to redefine how people and companies see themselves and the services they offer
  25. 25. Let’s Try A Pair This Time Using the power of journey based storytelling to redefine how people and companies see themselves and the services they offer Travel the world over speaking at conferences including ones they themselves create and curate
  26. 26. Let’s Try A Pair This Time themselves create and curateHighly approachable and never veer from a big tent approach of Using the power of journey based storytelling to redefine how people and companies see themselves and the services they offer Travel the world over speaking at conferences including ones they inclusiveness and teaching
  27. 27. Let’s Try A Pair This Time Lead academic research and practical work in showing how humanistic ideals and celebrating the value of individual creativity lead to positive themselves create and curateHighly approachable and never veer from a big tent approach of Using the power of journey based storytelling to redefine how people and financial returns and better enterprises companies see themselves and the services they offer Travel the world over speaking at conferences including ones they inclusiveness and teaching
  28. 28. Brandon Schauer & Patrick Quattlebaum
  29. 29. Brandon & Patrick • Blend academic research and practical application • Belief in the value of empathy, storytelling and journey mapping as tools for making businesses more human and more profitable • Constantly growing the movement by bringing more people into the process of improving the tools we make and use Gene & John • Blend academic research and practical application • Belief in the value of empathy, storytelling and journey mapping as tools for making businesses more human and more profitable • Constantly growing the movement by bringing more people into the process of improving the tools we make and use
  30. 30. The List Goes On...
  31. 31. John Allspaw Steve Souders Don Norman Jakob Nielsen Jez Humble Alan Cooper
  32. 32. • Demonstrated that human cooperation was necessary to fundamentally change the constraint model within a real company • Focused on human cognitive psychology when interacting with computing systems and system failure • Defining academic interest in mathematics John Allspaw Steve Souders Don Norman Jakob Nielsen • Full quantification of optimizing transaction conversion, user experience and user engagement by removing specific barriers at the browser • Driving obsession to prove value of movement across industries with controlled scientific experiments • Created core concepts and pioneered a movement • Wrote what is considered the bible for practitioners and Bonus: One of the original hybrids! executives to understand the value and methods of his movement • Blazed his trail with tools to allow practitioners to follow in his footsteps Jez Humble Alan Cooper
  33. 33. Inclusion is UX and gDoeovdO bpust aprree bteontthio huysbnreidss d iiss ctihpeli neensemy
  34. 34. A Little History
  35. 35. In the mid 90‘s, a large handful of motivated individuals, frustrated by what they saw in IT software interface design, were moved by a desire to: • Improve the life of people who interact with technology • Improve business metrics by bringing a more scientific approach to software interface design methodology • Improve the success metrics for IT projects • Show how the design and development community could use a thoughtful and artistic approach to technology management Don Norman Jakob Nielsen Alan Cooper How Got Started
  36. 36. Patrick Dubois Andrew Shafer John Allspaw How Got Started In the mid 00‘s, a large handful of motivated individuals, frustrated by what they saw in IT software projects, were moved by a desire to: • Improve the life of people who work with technology • Improve business metrics by bringing a more scientific approach to operational technology management • Improve the success metrics for IT projects • Show how the development and operations communities could use a thoughtful and artistic approach to technology management
  37. 37. Fast Forward to SXSW 2012
  38. 38. You Know What Santayana Says About History?
  39. 39. What the Movement Can Learn From
  40. 40. Money is necessary but not sufficient
  41. 41. This is why most intranets suck
  42. 42. Don’t take the bait
  43. 43. The abyss awaits
  44. 44. Learning form is necessary, but formalism is bad
  45. 45. No Form = False Advertising / Poseurs
  46. 46. Formalism = Process as Sword and Shield
  47. 47. Metrics are good, but Goodheart’s Law Reigns Supreme
  48. 48. Why are you so slow?! Metrics are good, but Goodheart’s Law Reigns Supreme
  49. 49. Because I cleaned up old crap! Why are you so slow?! Metrics are good, but Goodheart’s Law Reigns Supreme
  50. 50. Because I cleaned up old crap! Why are you so slow?! Yes, but 100 new defcects came in!! Metrics are good, but Goodheart’s Law Reigns Supreme
  51. 51. Because I cleaned up old crap! Yes, and we processed 236! Why are you so slow?! Yes, but 100 new defcects came in!! Metrics are good, but Goodheart’s Law Reigns Supreme
  52. 52. Ahhh! Now, I grok! Metrics are good, but Goodheart’s Law Reigns Supreme
  53. 53. Inclusion is good but welcomed participation is better
  54. 54. Inclusion without participation = Pretentiousness
  55. 55. Welcomed participation creates converts
  56. 56. Inclusion is good Tbhuet bpirgegteesntt iloevuesrness is the enemy
  57. 57. Inclusion is Manufac tguoroed e bmupt apthreyt veinat isohuasrneeds es xisp ethriee necneemy
  58. 58. And...
  59. 59. Repeat, Repeat, Repeat
  60. 60. What the Movement Can Learn From
  61. 61. Inclusion is Making g mooodre b pultu pmrse tdeonetiso nuosnt esstso pis atth eU eXnemy
  62. 62. Inclusion is Develop standa grodoizde db utot oplrinegte tnot iqouuasnteisfys eisx tpheer ieennecme ydebt
  63. 63. Inclusion is People are no gt oeoitdh ebr utte cphrenticeanlt oior ucsrneeastsiv ies, tthheey e anreem byoth
  64. 64. What the and Movements Both Know
  65. 65. Envision outside-in. Build inside-out.
  66. 66. What this means for you
  67. 67. Start the scouting process in your enterprise
  68. 68. Refine your elevator pitch for UX audiences
  69. 69. Go make some friends
  70. 70. Ask for participation
  71. 71. Be prepared to listen and adapt
  72. 72. TEAM UP!
  73. 73. Questions?
  74. 74. If you need help engaging your UX partners, hit me up fish@autotrader.com @trivoca

×