12Return is returns management software for branded and retail companies that streamlines the authorization, transportation, processing and settlement of product returns from consumers and business customers.
We have been in your shoes and dealt with the returns problem as well.
We decided to fix the problem once and for all.
From 2004-2007 I seriously got involved with product returns at Solectron
Corporation (today part of Flex Corporation).
Every day we received between 2,000-5,000 products which we then
returned to OEMs or repair vendors for value recovery (warranty
redemption, repair, recycling) for a next forward supply chain. Our
warehouse stocked an average of 400,000 defect products that were
Our management tools and operational systems were heavily under
developed but robust processes and a great team helped me to survive the
massive returns volume. At that time I realized that returns management
software is the third piece to solve the returns puzzle.
Stef de Bont - Founder and CEO of 12Return
We understand the problems you have with returns.
We have the software to solve your problems.
Cloud-based solution for branded and retail companies that
streamlines the authorization, transportation,
processing and settlement of product returns from consumers
and business customers.
Enabling a Reverse Supply Chain
Focus on offering great customer service.
Efficient and Sustainable:
Focus on re-using returned products at lowest operational costs.
Why do you
Don’t like it Refund or Exchange
Defect Repair or Replacement
Don’t use it anymore Reward or Rebate
How to get
Single Destination / Single Mode of Transport
Multiple Destination / Multiple Mode of Transport
Returns Authorization Reverse Logistics Returns Processing Returns Settlement
Collaboration between all teams and partners to achieve an
efficient and reliable operational execution and service delivery
to the customer.
Customer Service Operations
1 Retreive data from ERP system to
support return registration:
2. PartConnector (planned)
2 Send data to ERP system to
confirm return completion:
3 Send data to WMS to notify about
4 Receive data from WMS to update