Future workshops: a user centered design technique to envision future services
The “future workshop” is a tool to generate and select innovative service design concepts. The process starts with analysis of data gathered from field research and benchmarking then, by the use of personas and design scenario creation, promotes concept generation and selection, through design workshops with users and internal stakeholders. The results lead to concept book creation and prototyping. In this presentation, a case studies will be explained: a service engineer tablet application for a white goods manufacturer.
Presentation given by Stefano Zanini (Assist S.p.A., Italy) at the UX Masterclass conference in Madrid, April 19th 2013