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Social Web e Impresa. Dall'Enterprise 2.0 al Social Business

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Presentazione sul Social Business tenuta allo Young Digital Lab di Milano

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Social Web e Impresa. Dall'Enterprise 2.0 al Social Business

  1. 1. social web e lmpresa Dall’Enterprise 2.0 al Social Business Stefano Mizzella
  2. 2. http://www.slideshare.net/ekolsky/three-reasons-you-will-do-social-crm
  3. 3. http://www.youtube.com/watch?v=3xHFfLTgjJI
  4. 4. Social CRMuna filosofia e una strategia di business pensata per coinvolgere il cliente in una conversazione collaborativa al fine di generare vantaggio reciproco in un ambiente di fiducia e trasparenza Paul Greenberg
  5. 5. http://blog.getsatisfaction.com/2010/12/06/evolution-of-social-crm/
  6. 6. Workshop / Metaplan Intranet 2.0
  7. 7. stefano.mizzella@gmail.comwww.socialmediascape.org@stefanomizzellain/stefanomizzella

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