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Use Cases
for
Voice Apps
Successful use cases from
the US and Germany
Alexa, ask Uber
to get me a ride.
Alexa, ask
Telekom how
high was my last
bil...
Use cases B2C
• Offer customer service
• Check account balance
• Listen to audio content
• Collect customer feedback
• Det...
Use cases B2B
• Check inventory
• Book meetings
• Check account balance
• Place orders
Use cases
internal processes
• Sales team adds CRM
information in car via voice
• Trigger status changes in
processes
• En...
Use case banking
And now you!
Which use cases do you see
in your industry?
Background
of voice applications
Voice is a
natural way to
communicate
Usage without
hands is possible
All functionality is
directly accessible
Advantages ...
All big tech companies
invest in voice
Amazon
Echo
Apple Siri Microsoft
Cortana
Google
Home
Amazon Echo
• Sold 3 million times
• Launch in Germany
26.10.2016
• Designed as a platform
• The functionality can be
exte...
Let‘s shape this new paradigm
together.
Tilmann Böhme
Founder
Tilmann@FutureOfVoice.com
+49 176 600 15 484
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Use Cases for Voice User Interface

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This collection of use cases shall help you to create new innovations in your industry using voice.

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Use Cases for Voice User Interface

  1. 1. Use Cases for Voice Apps
  2. 2. Successful use cases from the US and Germany Alexa, ask Uber to get me a ride. Alexa, ask Telekom how high was my last bill. Alexa, ask Deutsche Bahn how much a Train from Berlin to Karlsruhe costs. Alexa, ask Capital One when my next payment is due?
  3. 3. Use cases B2C • Offer customer service • Check account balance • Listen to audio content • Collect customer feedback • Detect customer needs • Place orders
  4. 4. Use cases B2B • Check inventory • Book meetings • Check account balance • Place orders
  5. 5. Use cases internal processes • Sales team adds CRM information in car via voice • Trigger status changes in processes • Enter data into multiple system without going from one terminal to another
  6. 6. Use case banking
  7. 7. And now you! Which use cases do you see in your industry?
  8. 8. Background of voice applications
  9. 9. Voice is a natural way to communicate Usage without hands is possible All functionality is directly accessible Advantages of voice interfaces
  10. 10. All big tech companies invest in voice Amazon Echo Apple Siri Microsoft Cortana Google Home
  11. 11. Amazon Echo • Sold 3 million times • Launch in Germany 26.10.2016 • Designed as a platform • The functionality can be extended via third party apps called skills
  12. 12. Let‘s shape this new paradigm together. Tilmann Böhme Founder Tilmann@FutureOfVoice.com +49 176 600 15 484

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