Dynamics DialerAutomation for telephonecalling campaigns.… embedded in MicrosoftDynamics CRM
Dynamics DialerWhat is Dynamics Dialer ?• A dialer embedded in Microsoft Dynamics CRM.• Preview, progressive or predictive...
Dynamics DialerAutomation Efficiencies• Busy, bad number, no answer detection– Automatically hang up, load and dial the ne...
Dynamics DialerKey Benefits• Improve call completion rate– Up to 300% agent productivity improvements• Control outbound op...
Dynamics DialerManual Dialing or Progressive Dialer• Manual Dialing from list– 10 minutes talktime per hour• Progressive D...
Dynamics DialerScreen shots- Single window- One-click create campaign
Dynamics DialerWho are the typical customersfor Dynamics Dialer ?• Microsoft Dynamics CRM owners.• Wanting more than 100% ...
Dynamics DialerMore InformationWeb: www.ct-solutions.com/dynamicsdialerTel: +353 1 610 6837+ 44 2034328939Email: sales@ct-...
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Dynamics dialer overview

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The only embedded dialer for Microsoft Dynamics CRM

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Dynamics dialer overview

  1. 1. Dynamics DialerAutomation for telephonecalling campaigns.… embedded in MicrosoftDynamics CRM
  2. 2. Dynamics DialerWhat is Dynamics Dialer ?• A dialer embedded in Microsoft Dynamics CRM.• Preview, progressive or predictive.• Blend inbound and outbound calls.• Dialer toolbar.• Manage no-answers, busies, re-schedules, callbacks• Dialing strategies for best contact rate.• Do-not call lists and compliance• Campaign Management• Reports• Realtime display (dashboard)All embedded in Microsoft Dynamics CRM
  3. 3. Dynamics DialerAutomation Efficiencies• Busy, bad number, no answer detection– Automatically hang up, load and dial the next record– Agent need not intervene until a live contact is made• Campaign management– Automatically generate campaigns from your CRM– Top up, merge, filter campaigns as required.• Call-back scheduling– Call back can come back to the same agent OR toanyone in the campaignAll embedded in Microsoft Dynamics CRM
  4. 4. Dynamics DialerKey Benefits• Improve call completion rate– Up to 300% agent productivity improvements• Control outbound operations– Management reporting on all outbound activity• Energise your agents– Less repetitive actions, more results, less staff turnoverAll embedded in Microsoft Dynamics CRM
  5. 5. Dynamics DialerManual Dialing or Progressive Dialer• Manual Dialing from list– 10 minutes talktime per hour• Progressive Dialer– 35 minutes talktime per hourAll embedded in Microsoft Dynamics CRMTALK TIME ( min / hr )ProgressiveManual10 35
  6. 6. Dynamics DialerScreen shots- Single window- One-click create campaign
  7. 7. Dynamics DialerWho are the typical customersfor Dynamics Dialer ?• Microsoft Dynamics CRM owners.• Wanting more than 100% improvementin outbound efficiency making more than500 calls a week• Wanting better reporting onOutbound Campaings.• Wanting better visibility of current activityon Outbound CampaignsSales, sales, salesRenewals & RetentionCustomer satisfaction surveysCollectionsFund-raisingService follow-upWelcome callsAppointment reminderMarket researchPolling
  8. 8. Dynamics DialerMore InformationWeb: www.ct-solutions.com/dynamicsdialerTel: +353 1 610 6837+ 44 2034328939Email: sales@ct-solutions.com

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