211 in Utah

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An overview of the 211 service implementation in Utah

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211 in Utah

  1. 1. “ Bringing People and Services Together”
  2. 2. Topics <ul><li>Poverty in Utah </li></ul><ul><li>Utah Food Bank Programs </li></ul><ul><li>2-1-1 Information Center </li></ul><ul><li>Community Partners/Programs </li></ul><ul><li>Why 2-1-1? </li></ul><ul><li>Accomplishments/Plans </li></ul>
  3. 3. Utah Today <ul><li>Poverty in Utah is 10.6%(256,432 people) </li></ul><ul><ul><li>89,751 children live in poverty </li></ul></ul><ul><ul><li>14,250 seniors live in poverty </li></ul></ul><ul><li>Roughly 345,000 Utahns face food insecurity each day </li></ul><ul><ul><li>Utah Ranks 6 th in the nation for food insecurity – highest food insecurity growth in the nation </li></ul></ul>
  4. 4. UFB Mission <ul><li>To build caring communities by responding to basic human needs </li></ul><ul><ul><li>Food Collection and Distribution - statewide </li></ul></ul><ul><ul><li>Services for Seniors - SLCO </li></ul></ul><ul><ul><li>211 Information and Referral </li></ul></ul><ul><ul><ul><li>Health and human services referrals – statewide </li></ul></ul></ul><ul><ul><ul><li>Disaster support – statewide </li></ul></ul></ul><ul><ul><ul><li>Volunteer Center – Salt Lake, Summit, Tooele, Davis counties </li></ul></ul></ul>
  5. 5. “ 2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.”
  6. 6. My child is on drugs I want to kill myself I need to find childcare I want to volunteer We can’t help with that I don’t know, please hold . I’ll try to transfer you to an agency who can help We only do senior daycare We don’t serve your area I can’t pay my rent We don’t need volunteers I don’t know about those resources We only know about domestic violence programs
  7. 7. 2-1-1 I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help…
  8. 8. 2-1-1 Information Center <ul><li>Trained Information Specialists answer requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs </li></ul><ul><li>Accessible in 140 languages </li></ul><ul><li>Free call </li></ul><ul><ul><li>2-1-1 </li></ul></ul><ul><ul><li>Toll-free 1-888-826-9790 </li></ul></ul><ul><li>Resource database – inclusion criteria </li></ul><ul><li>Statewide/community outreach </li></ul>
  9. 9. 2-1-1 Call Activity <ul><li>102,805 calls in FY 2009 (+18%) </li></ul><ul><ul><li>Housing </li></ul></ul><ul><ul><li>Health care </li></ul></ul><ul><ul><li>Food </li></ul></ul><ul><ul><li>Government services </li></ul></ul><ul><ul><li>Holiday programs </li></ul></ul><ul><ul><li>Utility assistance </li></ul></ul><ul><ul><li>Etc. </li></ul></ul>
  10. 10. 2-1-1 Call Activity
  11. 11. 2-1-1 Call Activity – Health (11,714) 1/1/2009 – 10/19/2009
  12. 12. Resource Lists/Directories/Newsletters <ul><li>General Resource List for each county in Utah </li></ul><ul><li>Specialized lists </li></ul><ul><li>Health and Human Services Directories </li></ul><ul><ul><li>Salt Lake, Summit, Tooele and Davis </li></ul></ul><ul><ul><li>Weber – Morgan </li></ul></ul><ul><li>Emergency Preparedness Directory </li></ul><ul><li>What’s Up? </li></ul>
  13. 13. www.utahcares.utah.gov
  14. 14. www.211ut.org
  15. 15. www.211ut.org
  16. 16. www.211ut.org
  17. 17. 2-1-1 Community Partners <ul><li>State of Utah </li></ul><ul><li>Counties/AOGs </li></ul><ul><li>VOAD </li></ul><ul><li>United Way </li></ul><ul><li>SLCO Aging Services </li></ul><ul><li>Homeless agencies </li></ul><ul><li>Salvation Army </li></ul><ul><li>UCAPA </li></ul><ul><li>Etc. </li></ul>
  18. 18. 2-1-1 Special Programs <ul><li>Volunteer Income Tax Assistance (VITA) </li></ul><ul><li>Utah Special Needs Registry </li></ul><ul><li>Salt Lake City Registry </li></ul><ul><li>Utah End Meth Now Campaign </li></ul><ul><li>Know more…kNOw DRUGS </li></ul><ul><li>Utah Saves </li></ul><ul><li>Gang Prevention Taskforces </li></ul><ul><li>Foreclosure Prevention </li></ul><ul><li>Sandy City POD Communication </li></ul><ul><li>H1N1 influenza, seasonal flu </li></ul><ul><li>Disaster response </li></ul>
  19. 19. 2-1-1 Volunteer Center <ul><li>Supports Volunteer Coordinators </li></ul><ul><li>Offers database of agencies and opportunities </li></ul><ul><li>Links volunteers and opportunities </li></ul><ul><li>Volunteer recognition </li></ul><ul><li>Summer of Service youth program </li></ul>
  20. 20. Why 2-1-1? <ul><li>People need help finding help </li></ul><ul><li>Eliminates fragmentation and confusion with multiple 800 numbers </li></ul><ul><li>Cost saving - 2004 University of Texas at Austin national cost-benefit analysis – net value to society approaching $130 million in the first year alone. Cost savings for tax payers, employers, and government. </li></ul>
  21. 21. Why 2-1-1? <ul><li>Offers simple access to services </li></ul><ul><li>One-number access to a wide range of service information </li></ul><ul><li>Quality referrals eliminate need for multiple calls </li></ul><ul><li>State-wide offers I&R to rural areas </li></ul><ul><li>Updated public information can be disseminated quickly </li></ul>
  22. 22. Why 2-1-1? <ul><li>Less duplication as 2-1-1 reduces the need for other entities to develop, maintain, and operate new I&R systems or 800 numbers </li></ul><ul><li>Offers centralized disaster response information (after 9/11, 95% of all calls in CT for mental health counseling, volunteering, and other services went to 2-1-1. New York, without a 2-1-1, created 400 new information lines, resulting in confusion and wasted resources) </li></ul>
  23. 23. For Our Community, 2-1-1… <ul><li>Is a social barometer and community planner </li></ul><ul><li>Relieves misdirected calls to government and non-profit agencies </li></ul><ul><li>Decreases misuse of 911 </li></ul><ul><li>Provides community wide referrals often beyond the original question </li></ul>
  24. 24. FY 2009 in 2-1-1 <ul><li>Increased call volume and outreach </li></ul><ul><li>Installed new referral system </li></ul><ul><li>Installed new phone system </li></ul><ul><li>Increased staff </li></ul><ul><ul><li>Call taking </li></ul></ul><ul><ul><li>Fulltime Data Associate </li></ul></ul><ul><li>Expanded senior resource listings </li></ul><ul><li>Started quality program </li></ul><ul><li>Increased statewide outreach </li></ul><ul><li>Established disaster role </li></ul>
  25. 25. FY 2010 2-1-1 Plans <ul><li>Launch new website, on-line database, update process </li></ul><ul><li>Start statewide 2-1-1 Utah Collaborative </li></ul><ul><li>Increase statewide outreach </li></ul><ul><li>Support 2-1-1 US </li></ul><ul><li>Manage increased call volume </li></ul><ul><li>Support ADRC, Weatherization, HEAT, etc. </li></ul><ul><li>Begin AIRS accreditation process </li></ul><ul><li>Continue to formalize disaster role </li></ul><ul><li>Publish Weber/Morgan Directory </li></ul><ul><li>Grow Volunteer Center </li></ul>
  26. 26. www.211ut.org
  27. 27. 2-1-1 I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help…
  28. 28. 2-1-1 Information and Referral <ul><li>Dial 2-1-1 from anywhere in the state </li></ul><ul><li>978-3333 </li></ul><ul><li>1-888-826-9790 </li></ul><ul><li>www.211ut.org </li></ul><ul><li>w ww.utahcares.utah.gov </li></ul><ul><li>Monday – Friday </li></ul><ul><li>8:30am to 6:00pm </li></ul><ul><li>After hours voice mail </li></ul><ul><li>Lorna L. Koci </li></ul><ul><li>801-887-1226 </li></ul><ul><li>Services Director </li></ul><ul><li>Utah Food Bank </li></ul>

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