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Tips for Managing Conflict in Teams


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Conflict can lead to teams dissolving, burnout, and people leaving the company. When is conflict destructive to a team or organization? Stanford Graduate School of Business Professor Lindred Greer shares how to recognize the signs that it might threaten team performance.

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• During a conflict, managers should carefully monitor employees' emotions

• Managers, try to understand the motivation behind why people are engaging in a conflict. Are there underlying issues?

• Process, relationship, and status conflicts are all likely to hurt a team's performance

• Process conflicts are the most negative form of conflict in teams because they represent underlying issues

• If a manager detects a conflict in a team, he or she should identify what is being discussed, who is involved & why

• A conflict intensifies and is more likely to be personal and destructive when subgroups start to form

• Some conflicts end up being venues for people to fight about bigger issues like status or respect