George Greenleaf with EMC - IT Transformation -- Stalwart Executive Briefing 2012

1,822 views

Published on

See this slide deck from a great "IT Transformation" presentation by George Greenleaf with EMC while at Stalwart's 3rd annual Executive Briefing and CIO Roundtable at the Grove Park Inn!

Published in: Business, Technology
  • Amazing presentation, you have covered most of the challenges what an large enterprise faces and the road maps what everyone has too. Thanks
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

George Greenleaf with EMC - IT Transformation -- Stalwart Executive Briefing 2012

  1. 1. IT TRANSFORMATION Driving Business Agility George Greenleaf Cloud Business Director Mid-Atlantic / Southern Division EMC Corporation© Copyright 2012 EMC Corporation. All rights reserved. 1
  2. 2. © Copyright 2012 EMC Corporation. All rights reserved. 2
  3. 3. © Copyright 2012 EMC Corporation. All rights reserved. 3
  4. 4. What We SeeBusiness Demands Drive IT Change Business Is Business Has Technology Changing New IT Convergence Is Faster Than IT Alternatives Accelerating© Copyright 2012 EMC Corporation. All rights reserved. 4
  5. 5. How IT Can Impact Business Revenue Growth Through Agility Recognize Shifts in Customer Trends/Demands Launch New Products and Services Faster Improve Customer Experience Cost Reduction Through Efficiency Streamline Business Processes Manage Execution of Business Projects and Initiatives Scale Resources to Meet New Demands Improved Reputation Through Managed Risk Respond to Risks and Crises Adapt to Changes in Standards or RegulationsSOURCE: McKinsey Business Agility Framework © Copyright 2012 EMC Corporation. All rights reserved. 5
  6. 6. EMC Perspective: IT Must Transform Business Units Perceive IT “Business As Usual” as Inhibiting Innovation New Business Initiatives Often Drive Application Modernization With IT Sourcing Choices, You May Already Be Experiencing “Cloud Sprawl” Service Catalog and Reference Architecture Are Your Control Points© Copyright 2012 EMC Corporation. All rights reserved. 6
  7. 7. IT Transformation Defined Enterprise Program Involving: and the Systems Policies Process Organization Business Goal of IT Transformation Is to Drive Efficiency, Agility and Growth© Copyright 2012 EMC Corporation. All rights reserved. 7
  8. 8. Transformed IT New End User Computing ORCHESTRATION SECURITY New Application Platform Automated Hybrid Cloud Infrastructure Private Public© Copyright 2012 EMC Corporation. All rights reserved. 8
  9. 9. The Transformation Journey Rationalization, Modernization, Choice, Standardization Automation Orchestration Platinum Gold IT Production Business Production IT-as-a-Service Infrastructure Focus Applications Focus Business Focus© Copyright 2012 EMC Corporation. All rights reserved. 9
  10. 10. Consolidate, Virtualize, Standardize Old World – Physical New World – Virtual Dedicated, Vertical Stacks Dynamic Pools Of Compute & Storage© Copyright 2012 EMC Corporation. All rights reserved. 10
  11. 11. Application TransformationBegins with Rationalization Retire, consolidate and archive legacy Retire applications to a read- accessible XML store Transition high-value applications to Migrate supported, modern Application platforms Rationalization Re-platform to x86 Roadmap architectures using Re-Platform Virtualization technologies Extend and integrate Extend / legacy architectures Modernize using Cloud technologies and modern UI© Copyright 2012 EMC Corporation. All rights reserved. 11
  12. 12. The Transformation Journey Rationalization, Modernization, Choice, Standardization Automation Orchestration Platinum Gold IT Production Business Production IT-as-a-Service Infrastructure Focus Applications Focus Business Focus© Copyright 2012 EMC Corporation. All rights reserved. 12
  13. 13. Fundamental Elements of Service Design Service Catalogs Self Role-based Access Service IT Business Consumer Application Front Office Portal Owner Monitoring and Chargeback Tools & Process Reporting Automation Application Owner Service Run Levels Books Internal Services LOB CTO Reference LOB CTO Architectures Governance© Copyright 2012 EMC Corporation. All rights reserved. 13
  14. 14. Getting Service Design RightExample High-Level Service Workflow Start 3 4 1 Service request process begun; portal login After user specifies service request, CMDB confirms resource availability service blueprint execution begins 12 Service Portal updated with Service Service CMDB Broker Request Service Status Catalog 5 2 Portal identifies user by group; authorizes Service broker begins blueprint execution and offers available services No No Yes Commence End Custom Example Service request: manager Std. Provisioning Operation Allowed? Offering? 6 Engine provisioning new sales person Workflow Change request created and approved 7 Service App OS Virtual machine created Hypervisor Compute Compilation Domain 8 Network L3 IP address configured L2 Domain 9 Storage 11 BCDR Tier/Capacity Storage provisioned Domain Billing system, other post- Billing Services processing takes place Coordination with corporate process tools 10 Security L4/SLB can also be orchestrated: Laptop, telephony ordered Domain  CMDB from facilities ITSM  Governance Change management Compliance Monitoring Domain  Incident management  Configuration management© Copyright 2012 EMC Corporation. All rights reserved. 14
  15. 15. Transformation and IT OrganizationEMC IT’s Transition from Silos to Services 2008 Vertical Silos 2011 Unified Private Cloud Infrastructure And IT-As-A-Service© Copyright 2012 EMC Corporation. All rights reserved. 15
  16. 16. New Organizational Roles for IT Client Communicates and stimulates utilization of IT Services. Engagement Assists clients with value based consumption Manages the creation, introduction and lifecycle of service Services offerings to address current and future needs Applications Develops multi-tenant enterprise applications that allow for configurability without customization Platforms Architects and delivers technology platforms consumed by services; Governs tech standards Technologies Technologies to enable, automate, monitor, secure, provide access to, and track health of services Support Global Command Center and IT Service Operations Service Desk© Copyright 2012 EMC Corporation. All rights reserved. 16
  17. 17. IT As A Service Framework CUSTOMERS Voice Of The Customer Service Request / Delivery Invoicing GO-TO- Service Strategy Service Catalog Pricing, Show/Chargeback MARKET SERVICE PORTFOLIO MGMT SERVICE DELIVERY, SUPPORT FINANCIAL TRANSPARENCY Portfolio / Demand Mgmt Automated Orchestration And Processes Provisioning Service Roadmap Standardized Processes Metering Standardized Service Management Service Design / Launch Service Costing Policies Tools TRUST IN THE CLOUD SKILLS / ROLES / COMPETENCIES CLOUD INFRASTRUCTURE© Copyright 2012 EMC Corporation. All rights reserved. 17
  18. 18. Modernize Today’s Applications;Build for Tomorrow’s Auto- Auto- Increased Provisioning Scaling Visibility Frameworks Data Social and Tools Rich Web Integration Batch Access Media Dev Tools Integrated Data / Application Fabric Data Web Web Management Distribution Messaging Services Applications Common Platform Insight & GemFire + tcServer Services Hyperic SQLFire RabbitMQ ERS Apache (Tomcat) Intelligence Sharing VMware Cloud Infrastructure & Management© Copyright 2012 EMC Corporation. All rights reserved. 18
  19. 19. The Transformation Journey Rationalization, Modernization, Choice, Standardization Automation Orchestration Platinum Gold IT Production Business Production IT-as-a-Service Infrastructure Focus Applications Focus Business Focus© Copyright 2012 EMC Corporation. All rights reserved. 19
  20. 20. Cloud Service Orchestration Portal and Service Catalog Cisco Self-Service Portal for Intelligent Automation, IT Orchestrator, VMware Service Manager Global Orchestrator VMware vCenter Orchestrator, IT Orchestrator, CA, Tivoli Provisioning Capacity Event Cloud Infrastructure Performance Problem Change Management Management Management Management Management Management Disaster Recovery Virtual Infrastructure SaaS Application and Service Management Orchestration Security Backup VMware vCloud Director and PaaS VMware Hyperic and vCenter vCenter Operations Operations OS SaaS Data Loss VM Prevention IaaS Physical Infrastructure Physical Configuration Converged Management Management EMC Unified Infrastructure Infrastructure EMC Unified Infrastructure Manager (UIM) Manager (UIM) Operations CMDB, CMS© Copyright 2012 EMC Corporation. All rights reserved. 20
  21. 21. Hybrid Clouds Present UniqueChallenges Management Managing Across Pools Federation Mobility Of Apps & Data Trust Visibility & Control© Copyright 2012 EMC Corporation. All rights reserved. 21
  22. 22. Seamless Service Delivery AcrossProviders Service Catalogs Self Role-based Access Service IT Business Consumer Application Front Office Portal Owner Monitoring and Chargeback Tools & Process Reporting Automation Application Owner Service Run VMware Enabled Levels Books Public Cloud Internal Services External Services LOB CTO LOB CTO Governance© Copyright 2012 EMC Corporation. All rights reserved. 22
  23. 23. Example:Global Credit Card Firm • New business initiative needed highly scalable, elastic application • Need to scale to serve millions of users with automated operations • Vblock-based cloud architecture deployed in 10 weeks • Fully automated Platform as a Service (PaaS) launched • vFabric-based application foundry developed to support new cutting edge initiative© Copyright 2012 EMC Corporation. All rights reserved. 23
  24. 24. Supporting Slides© Copyright 2012 EMC Corporation. All rights reserved. 25
  25. 25. Speed to Service in ActionExample: Delivery of Compute-as-a-Service 1 5 Application 4 UIM/P serviceCustomer accesses requested app through vCD 2 offering selected link IT request viewed Request Infrastructure ready? approved 6 vSM ITO Yes No 14 3 request sent vApp Provisioning vSM  customer Infrastructure request sent application ready vSM  ITO Infrastructure 10 ready 11 13 9 7 vSM  vCDvCD  vSM deploy Host created vSM changedeployment application Coordination with corporate request created and complete process tools can also be approved 12 8 orchestrated: vCD  vCenter  CMDB deploy VM(s)  Change management UIM/P  Incident management infrastructure  Configuration management service provisioned© Copyright 2012 EMC Corporation. All rights reserved. 26
  26. 26. © Copyright 2012 EMC Corporation. All rights reserved. 27

×