It’s all about the culture


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Culture plays a vital role in determining business performance. Culture also affects the way staff approach their job. This presentation to veterinary practice managers and owners highlights some of the key aspects of organisational culture

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It’s all about the culture

  1. 1. UNE Partnerships Pty Ltd - The Education and Training Company of the University of New EnglandIt’s all about the cultureMark StallwoodB.V.Sc MBA Dip Practice Management Cert IV Workplace Training & AssessingAFAIM,MAICD, MAAPM, MAVBA, MAITDAcademic Director Practice Management UNE PartnershipsDirector - Stallwood Consulting Services
  2. 2. What is organisational culture?• Difficult to give exact definition• Personal and cultural values of anorganisation. Description of attitude,psychology, belief, experience.• Individuals in a group sharing patterns ofbehaviour
  3. 3. “the collective way we do things around here”
  4. 4. What factors make up culture?CorporateCultureStoriesandSymbols
  5. 5. What factors make up culture?CorporateCultureRitualsandRoutinesStoriesandSymbols
  6. 6. What factors make up culture?CorporateCultureRitualsandRoutinesStoriesandSymbolsOrganisationalStructure
  7. 7. What factors make up culture?CorporateCultureRitualsandRoutinesStoriesandSymbolsProcessesandControlSystemsOrganisationalStructure
  8. 8. What factors make up culture?CorporateCultureValuesRitualsandRoutinesStoriesandSymbolsProcessesandControlSystemsOrganisationalStructure
  9. 9. What type of cultures are there?Many different types of culture recognisedMain types:• Normative – high standards ethics• Pragmatic – client focused• Academy – high skill /long stay
  10. 10. What type of cultures are there?Many different types of culture recognisedMain types:• Baseball Team – risk / fast pace /in demand• Club – long stay / skilled / hand picked• Fortress – changing environment / poor security• Macho or Tough Guy – high risk /quick feedback
  11. 11. What type of cultures are there?Many different types of culture recognisedMain types:• Work Hard / Play Hard – fun/ no risk• Bet Your Company – high stakes / long time• Process –little feedback / how its done
  12. 12. What is a good culture?An Awesome place to work• People are respected and valued• No sense of dread about going to work• Feedback is sought and acted on• Shared ownership and accountability forachievements
  13. 13. What is a ‘toxic’ culture?
  14. 14. What is a ‘toxic’ culture?• Others take credit for work for political gain• Lack of acceptance on new ideas or change• Customer satisfaction is not taken seriously• High staff turnover or absenteeism• Promotions based on length of service• ‘Us against them’ attitude
  15. 15. How do you build your culture?• Don’t copy other company recipes• Involve your staff• Work with what you have• Autonomy, Mastery & Purpose• Fun & celebration
  16. 16. How do you assess your culture?1. How is information communicated?2. How is feedback given?3. How is performance managed?4. How are projects co-ordinated?
  17. 17. How do you change your culture?Very difficult – so why do it?To do things that we couldn’t do before• Model from the top• Create new stories• Communicate
  18. 18. Links between culture and strategyCulture is the one thing that can stopchangeA core aspect of team buildingClimate for successful implementation ofinnovation
  19. 19. What does it mean for practice?• How you respond to clients• How you implement changenew services• Is it a good workplace –attracting new staff
  20. 20. Questions
  21. 21. Thank YouContactMob 0414