SlideShare a Scribd company logo
1 of 11
Organizational Development
Resistance to Change
 Understanding resistance
 Why do we resist change – the psychology behind
 What is required to overcome resistance
 How do organization overcome resistance
 Cases in point…
What are we attempting…
 In the context of change…
 Is the collectively or individual force of the people that does not
internalize the change, or the agenda or the goal at the end of
the agenda
 Current implementation in process or processes that does not
adopt or adapt to the requirements of the change and is applied
w/o the implication of cost, effort, time and/or service levels
 Versions of policies, procedures, internal guidelines, business
practices, etc. that are applied so as to cause concerns to timely
achievement of outcomes
 Is the current environment influence due to regulations, rule of
the land, collectively pressures of the trade associations,
federate polity, etc. that impedes the timely achievement of the
outcomes
 …
Defining resistance
Resistance - Sources
 External Sources
 Consumers,
 Suppliers,
 Regulators,
 Regulations,
 Other countries,
 World bodies – WTO, UN
 Trade Sanctions,
 …
 Internal Sources
 People
 Policies and Procedures
 Technology landscape
 Business Practices
 …
 Visible but can be very subtle…a sort of “go slow”
 Collective or individualistic; can cascade from individual
to collective…example in “sympathetic strikes”, “cross
location strikes”
 Provides ‘friction’ to the initiated pace
 Causes stress in systems, people, ‘internal subscribers’,
‘external stakeholders’, etc.
 Impacts on business performance
Resistance – Attributes
Why the resistance…?
 Change disturbs the ‘normal
rhythm’ of performance of
people, teams, groups, division,
organizations, etc.
 Defines new expectations, new
skills, additional expenditure, etc.
and stakeholder may not budget
or allocate time, effort for this
adaptation
 Change requires investments first
before results can be seen and
people, process and technology
may not be aligned yet
 Normally changes introduces a
‘stop-start-go’
 Change calls for a different norm,
behavior
 Since this is a discussion on OD and this being connected
with behavioral science stream the entire focus is on
people and their resistance to change
 Not covered is the resistance due to
 Process, practices, procedures
 Rules, guidelines, law
 Regulators, markets,
 Competitions
 …
Resistance – What is covered?
Types of Resistance
Formalism
Threats
Arguing
Disruption
Rumors
Factions
Silence
Jokes
Evasiveness
Ridiculing
Sick
Inattentiveness
Lethargy
Apathy
Types of Resistance
 Rational resistance
 occurs when people do
not have the proper
knowledge or
information to evaluate
the change.
 Providing information
(in the form of data,
facts, or other types of
concrete information)
reduces the resistance
 Emotional resistance
 involves the
psychological problems
of fear, anxiety,
suspicion, insecurity,
and the like.
 These feelings are
evoked because of
people’s perception of
how the change will
affect them.
 Economic Factors
 Loss of position, lower pay, redundancy, relocation
 Psychological Factors
 Loss of sense of pride, achievement, self esteem
 Social Factors
 Loss of social standing, lower position in family
 Structural
 Lower authority, seniority, etc.
 Competency
 New skills, new practices, new behavior
 “just being together” …rather than being a ‘supporter’
Resistance - Causes
Resistance - benefits
 Resistance can bring some benefits:
 Can be treated as a review of “change concepts”
 Encourage the management to re-examine its change
proposals
 Identify specific problem areas where change is likely to
cause difficulties
 Encouraged to do a better job of communicating the
change
 Resistance also gives management information about the
intensity of employee emotions on an issue
 Encourage employee to think and talk more about a
change

More Related Content

What's hot

organizational change
organizational changeorganizational change
organizational changeRajesh kumar
 
Organizational change an introduction
Organizational change   an introductionOrganizational change   an introduction
Organizational change an introductionSharon Johnson
 
Organizational change ppt
Organizational change pptOrganizational change ppt
Organizational change pptLENY VASIDATUR
 
Overcoming Resistance To Change
Overcoming Resistance To ChangeOvercoming Resistance To Change
Overcoming Resistance To Changebandeshrao
 
Organisational change and development
Organisational change and developmentOrganisational change and development
Organisational change and developmentPandurang Shinde
 
Resistant to change 2 copy (1)
Resistant to change 2   copy (1)Resistant to change 2   copy (1)
Resistant to change 2 copy (1)Sumit Malhotra
 
Organizational and Individual Causes of Resistance to Change (Essay Sample)
Organizational and Individual Causes of Resistance to Change (Essay Sample)Organizational and Individual Causes of Resistance to Change (Essay Sample)
Organizational and Individual Causes of Resistance to Change (Essay Sample)Essay Tigers
 
Triggers of Change
Triggers of ChangeTriggers of Change
Triggers of ChangeMohsin Akbar
 
Organizational change and development
Organizational change and developmentOrganizational change and development
Organizational change and developmentgaurav jain
 
Resistance to change
Resistance to changeResistance to change
Resistance to changeDivya Parmar
 
Resistance to change by dream crushers
Resistance to change by dream crushersResistance to change by dream crushers
Resistance to change by dream crushersMd. Akram Hossan Monir
 
organizational change
organizational changeorganizational change
organizational changeatulmani
 
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGECHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGENavya Jayakumar
 
organizational change and stress management
organizational change and stress managementorganizational change and stress management
organizational change and stress managementShaheen kousar
 
Organizationalchange 120113214516-phpapp02
Organizationalchange 120113214516-phpapp02Organizationalchange 120113214516-phpapp02
Organizationalchange 120113214516-phpapp02tigerjayadev
 
Organizational change
Organizational changeOrganizational change
Organizational changeArpit Modh
 

What's hot (20)

organizational change
organizational changeorganizational change
organizational change
 
Organizational change an introduction
Organizational change   an introductionOrganizational change   an introduction
Organizational change an introduction
 
Organizational change ppt
Organizational change pptOrganizational change ppt
Organizational change ppt
 
Overcoming Resistance To Change
Overcoming Resistance To ChangeOvercoming Resistance To Change
Overcoming Resistance To Change
 
Organisational change and development
Organisational change and developmentOrganisational change and development
Organisational change and development
 
Resistant to change 2 copy (1)
Resistant to change 2   copy (1)Resistant to change 2   copy (1)
Resistant to change 2 copy (1)
 
Resistance To Change (Managerial Issue)
Resistance To Change (Managerial Issue) Resistance To Change (Managerial Issue)
Resistance To Change (Managerial Issue)
 
Resistance to change
Resistance to changeResistance to change
Resistance to change
 
Organizational and Individual Causes of Resistance to Change (Essay Sample)
Organizational and Individual Causes of Resistance to Change (Essay Sample)Organizational and Individual Causes of Resistance to Change (Essay Sample)
Organizational and Individual Causes of Resistance to Change (Essay Sample)
 
Triggers of Change
Triggers of ChangeTriggers of Change
Triggers of Change
 
Change process
Change processChange process
Change process
 
Organizational change and development
Organizational change and developmentOrganizational change and development
Organizational change and development
 
Resistance to change
Resistance to changeResistance to change
Resistance to change
 
Resistance to change by dream crushers
Resistance to change by dream crushersResistance to change by dream crushers
Resistance to change by dream crushers
 
organizational change
organizational changeorganizational change
organizational change
 
01 organisational change
01 organisational change01 organisational change
01 organisational change
 
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGECHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
CHANGE, RESISTANCE TO CHANGE, OVERCOME RESISTANCE TO CHANGE
 
organizational change and stress management
organizational change and stress managementorganizational change and stress management
organizational change and stress management
 
Organizationalchange 120113214516-phpapp02
Organizationalchange 120113214516-phpapp02Organizationalchange 120113214516-phpapp02
Organizationalchange 120113214516-phpapp02
 
Organizational change
Organizational changeOrganizational change
Organizational change
 

Similar to Organizational Change and Resistance

factors affecting Decision making
factors affecting Decision makingfactors affecting Decision making
factors affecting Decision makingEkta Belwal
 
Organisational change and development
Organisational change and development Organisational change and development
Organisational change and development Pandurang Shinde
 
Organizational change
Organizational change Organizational change
Organizational change Shubham Tagra
 
Social and ethical responsibility of management
Social and ethical responsibility of managementSocial and ethical responsibility of management
Social and ethical responsibility of managementBabasab Patil
 
BARRIERS TO EFFECTIVE PLANNING.pptx
BARRIERS TO EFFECTIVE PLANNING.pptxBARRIERS TO EFFECTIVE PLANNING.pptx
BARRIERS TO EFFECTIVE PLANNING.pptxJohnRichCabalunaCaid
 
Ethics and the Project Manager
Ethics and the Project ManagerEthics and the Project Manager
Ethics and the Project ManagerIrfan Khalid
 
Examples Of Resistance To Change
Examples Of Resistance To ChangeExamples Of Resistance To Change
Examples Of Resistance To ChangeLori Gilbert
 
Managing Change Pauline Hall
Managing Change  Pauline HallManaging Change  Pauline Hall
Managing Change Pauline Hallklenihan
 
Managing Change
Managing ChangeManaging Change
Managing ChangeCornybrian
 
Business ethics lecture # 2
Business ethics lecture # 2Business ethics lecture # 2
Business ethics lecture # 2sundas605
 
Strategies for-change HBR
Strategies for-change HBRStrategies for-change HBR
Strategies for-change HBRHarish Gangwar
 
Influencing Attitudes and Changing Behaviours in the Work Place
Influencing Attitudes and Changing Behaviours in the Work PlaceInfluencing Attitudes and Changing Behaviours in the Work Place
Influencing Attitudes and Changing Behaviours in the Work PlaceEmeka Anazia
 
Consumer Behavior 5th P – People”Chapter 5Consumer bu.docx
Consumer Behavior 5th P – People”Chapter 5Consumer bu.docxConsumer Behavior 5th P – People”Chapter 5Consumer bu.docx
Consumer Behavior 5th P – People”Chapter 5Consumer bu.docxdonnajames55
 

Similar to Organizational Change and Resistance (20)

factors affecting Decision making
factors affecting Decision makingfactors affecting Decision making
factors affecting Decision making
 
Chapter13
Chapter13Chapter13
Chapter13
 
Business Ethic
Business EthicBusiness Ethic
Business Ethic
 
Organisational change and development
Organisational change and development Organisational change and development
Organisational change and development
 
Organizational change
Organizational change Organizational change
Organizational change
 
Change Management
Change ManagementChange Management
Change Management
 
Social and ethical responsibility of management
Social and ethical responsibility of managementSocial and ethical responsibility of management
Social and ethical responsibility of management
 
30 05-2010 organizational change and innovation
30 05-2010 organizational change and innovation30 05-2010 organizational change and innovation
30 05-2010 organizational change and innovation
 
BARRIERS TO EFFECTIVE PLANNING.pptx
BARRIERS TO EFFECTIVE PLANNING.pptxBARRIERS TO EFFECTIVE PLANNING.pptx
BARRIERS TO EFFECTIVE PLANNING.pptx
 
Ethics and the Project Manager
Ethics and the Project ManagerEthics and the Project Manager
Ethics and the Project Manager
 
Examples Of Resistance To Change
Examples Of Resistance To ChangeExamples Of Resistance To Change
Examples Of Resistance To Change
 
Managing change
Managing changeManaging change
Managing change
 
Managing Change Pauline Hall
Managing Change  Pauline HallManaging Change  Pauline Hall
Managing Change Pauline Hall
 
Managing Change
Managing ChangeManaging Change
Managing Change
 
Aflv advisor 2
Aflv advisor 2Aflv advisor 2
Aflv advisor 2
 
Business ethics lecture # 2
Business ethics lecture # 2Business ethics lecture # 2
Business ethics lecture # 2
 
Strategies for-change HBR
Strategies for-change HBRStrategies for-change HBR
Strategies for-change HBR
 
Influencing Attitudes and Changing Behaviours in the Work Place
Influencing Attitudes and Changing Behaviours in the Work PlaceInfluencing Attitudes and Changing Behaviours in the Work Place
Influencing Attitudes and Changing Behaviours in the Work Place
 
Managing Change
Managing ChangeManaging Change
Managing Change
 
Consumer Behavior 5th P – People”Chapter 5Consumer bu.docx
Consumer Behavior 5th P – People”Chapter 5Consumer bu.docxConsumer Behavior 5th P – People”Chapter 5Consumer bu.docx
Consumer Behavior 5th P – People”Chapter 5Consumer bu.docx
 

Recently uploaded

原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证jdkhjh
 
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsDigital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsHannah Smith
 
Management 11th Edition - Chapter 12 - Managing Human Resources
Management 11th Edition - Chapter 12 - Managing Human ResourcesManagement 11th Edition - Chapter 12 - Managing Human Resources
Management 11th Edition - Chapter 12 - Managing Human Resourcesshakkardaddy
 
Management 11th Edition - Chapter 13 - Managing Teams
Management 11th Edition - Chapter 13 - Managing TeamsManagement 11th Edition - Chapter 13 - Managing Teams
Management 11th Edition - Chapter 13 - Managing Teamsshakkardaddy
 
Shaping Organizational Culture Beyond Wishful Thinking
Shaping Organizational Culture Beyond Wishful ThinkingShaping Organizational Culture Beyond Wishful Thinking
Shaping Organizational Culture Beyond Wishful ThinkingGiuseppe De Simone
 
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why DiagramBeyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why DiagramCIToolkit
 
The Final Activity in Project Management
The Final Activity in Project ManagementThe Final Activity in Project Management
The Final Activity in Project ManagementCIToolkit
 
Choosing the best strategy qspm matrix.pptx
Choosing the best strategy qspm matrix.pptxChoosing the best strategy qspm matrix.pptx
Choosing the best strategy qspm matrix.pptxMadan Karki
 
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentFrom Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentCIToolkit
 
THE LEADERSHIP TO CHANGE THE WOLRD THIS IS YOUR HOUR PURSUES YOUR GIFT, TALEN...
THE LEADERSHIP TO CHANGE THE WOLRD THIS IS YOUR HOUR PURSUES YOUR GIFT, TALEN...THE LEADERSHIP TO CHANGE THE WOLRD THIS IS YOUR HOUR PURSUES YOUR GIFT, TALEN...
THE LEADERSHIP TO CHANGE THE WOLRD THIS IS YOUR HOUR PURSUES YOUR GIFT, TALEN...PROF. PAUL ALLIEU KAMARA
 
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsMind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsCIToolkit
 
Research Methods ONE.ppt of course public administiretion
Research Methods ONE.ppt of course public administiretionResearch Methods ONE.ppt of course public administiretion
Research Methods ONE.ppt of course public administiretionjamaalfaami
 
Management 11th Edition - Chapter 9 - Strategic Management
Management 11th Edition - Chapter 9 - Strategic ManagementManagement 11th Edition - Chapter 9 - Strategic Management
Management 11th Edition - Chapter 9 - Strategic Managementshakkardaddy
 
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...CIToolkit
 
The Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsThe Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsCIToolkit
 
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational DesignManagement 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational Designshakkardaddy
 
How-How Diagram: A Practical Approach to Problem Resolution
How-How Diagram: A Practical Approach to Problem ResolutionHow-How Diagram: A Practical Approach to Problem Resolution
How-How Diagram: A Practical Approach to Problem ResolutionCIToolkit
 
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...dsnow9802
 
Measuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsMeasuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsCIToolkit
 
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...Nagarjuna Reddy Aturi
 

Recently uploaded (20)

原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
 
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic TraitsDigital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
Digital PR Summit - Leadership Lessons: Myths, Mistakes, & Toxic Traits
 
Management 11th Edition - Chapter 12 - Managing Human Resources
Management 11th Edition - Chapter 12 - Managing Human ResourcesManagement 11th Edition - Chapter 12 - Managing Human Resources
Management 11th Edition - Chapter 12 - Managing Human Resources
 
Management 11th Edition - Chapter 13 - Managing Teams
Management 11th Edition - Chapter 13 - Managing TeamsManagement 11th Edition - Chapter 13 - Managing Teams
Management 11th Edition - Chapter 13 - Managing Teams
 
Shaping Organizational Culture Beyond Wishful Thinking
Shaping Organizational Culture Beyond Wishful ThinkingShaping Organizational Culture Beyond Wishful Thinking
Shaping Organizational Culture Beyond Wishful Thinking
 
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why DiagramBeyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
 
The Final Activity in Project Management
The Final Activity in Project ManagementThe Final Activity in Project Management
The Final Activity in Project Management
 
Choosing the best strategy qspm matrix.pptx
Choosing the best strategy qspm matrix.pptxChoosing the best strategy qspm matrix.pptx
Choosing the best strategy qspm matrix.pptx
 
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light AssessmentFrom Red to Green: Enhancing Decision-Making with Traffic Light Assessment
From Red to Green: Enhancing Decision-Making with Traffic Light Assessment
 
THE LEADERSHIP TO CHANGE THE WOLRD THIS IS YOUR HOUR PURSUES YOUR GIFT, TALEN...
THE LEADERSHIP TO CHANGE THE WOLRD THIS IS YOUR HOUR PURSUES YOUR GIFT, TALEN...THE LEADERSHIP TO CHANGE THE WOLRD THIS IS YOUR HOUR PURSUES YOUR GIFT, TALEN...
THE LEADERSHIP TO CHANGE THE WOLRD THIS IS YOUR HOUR PURSUES YOUR GIFT, TALEN...
 
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and ThoughtsMind Mapping: A Visual Approach to Organize Ideas and Thoughts
Mind Mapping: A Visual Approach to Organize Ideas and Thoughts
 
Research Methods ONE.ppt of course public administiretion
Research Methods ONE.ppt of course public administiretionResearch Methods ONE.ppt of course public administiretion
Research Methods ONE.ppt of course public administiretion
 
Management 11th Edition - Chapter 9 - Strategic Management
Management 11th Edition - Chapter 9 - Strategic ManagementManagement 11th Edition - Chapter 9 - Strategic Management
Management 11th Edition - Chapter 9 - Strategic Management
 
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
Paired Comparison Analysis: A Practical Tool for Evaluating Options and Prior...
 
The Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data SetsThe Role of Box Plots in Comparing Multiple Data Sets
The Role of Box Plots in Comparing Multiple Data Sets
 
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational DesignManagement 11th Edition - Chapter 11 - Adaptive Organizational Design
Management 11th Edition - Chapter 11 - Adaptive Organizational Design
 
How-How Diagram: A Practical Approach to Problem Resolution
How-How Diagram: A Practical Approach to Problem ResolutionHow-How Diagram: A Practical Approach to Problem Resolution
How-How Diagram: A Practical Approach to Problem Resolution
 
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
Hajra Karrim: Transformative Leadership Driving Innovation and Efficiency in ...
 
Measuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield MetricsMeasuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield Metrics
 
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
Advancing Enterprise Risk Management Practices- A Strategic Framework by Naga...
 

Organizational Change and Resistance

  • 2.  Understanding resistance  Why do we resist change – the psychology behind  What is required to overcome resistance  How do organization overcome resistance  Cases in point… What are we attempting…
  • 3.  In the context of change…  Is the collectively or individual force of the people that does not internalize the change, or the agenda or the goal at the end of the agenda  Current implementation in process or processes that does not adopt or adapt to the requirements of the change and is applied w/o the implication of cost, effort, time and/or service levels  Versions of policies, procedures, internal guidelines, business practices, etc. that are applied so as to cause concerns to timely achievement of outcomes  Is the current environment influence due to regulations, rule of the land, collectively pressures of the trade associations, federate polity, etc. that impedes the timely achievement of the outcomes  … Defining resistance
  • 4. Resistance - Sources  External Sources  Consumers,  Suppliers,  Regulators,  Regulations,  Other countries,  World bodies – WTO, UN  Trade Sanctions,  …  Internal Sources  People  Policies and Procedures  Technology landscape  Business Practices  …
  • 5.  Visible but can be very subtle…a sort of “go slow”  Collective or individualistic; can cascade from individual to collective…example in “sympathetic strikes”, “cross location strikes”  Provides ‘friction’ to the initiated pace  Causes stress in systems, people, ‘internal subscribers’, ‘external stakeholders’, etc.  Impacts on business performance Resistance – Attributes
  • 6. Why the resistance…?  Change disturbs the ‘normal rhythm’ of performance of people, teams, groups, division, organizations, etc.  Defines new expectations, new skills, additional expenditure, etc. and stakeholder may not budget or allocate time, effort for this adaptation  Change requires investments first before results can be seen and people, process and technology may not be aligned yet  Normally changes introduces a ‘stop-start-go’  Change calls for a different norm, behavior
  • 7.  Since this is a discussion on OD and this being connected with behavioral science stream the entire focus is on people and their resistance to change  Not covered is the resistance due to  Process, practices, procedures  Rules, guidelines, law  Regulators, markets,  Competitions  … Resistance – What is covered?
  • 9. Types of Resistance  Rational resistance  occurs when people do not have the proper knowledge or information to evaluate the change.  Providing information (in the form of data, facts, or other types of concrete information) reduces the resistance  Emotional resistance  involves the psychological problems of fear, anxiety, suspicion, insecurity, and the like.  These feelings are evoked because of people’s perception of how the change will affect them.
  • 10.  Economic Factors  Loss of position, lower pay, redundancy, relocation  Psychological Factors  Loss of sense of pride, achievement, self esteem  Social Factors  Loss of social standing, lower position in family  Structural  Lower authority, seniority, etc.  Competency  New skills, new practices, new behavior  “just being together” …rather than being a ‘supporter’ Resistance - Causes
  • 11. Resistance - benefits  Resistance can bring some benefits:  Can be treated as a review of “change concepts”  Encourage the management to re-examine its change proposals  Identify specific problem areas where change is likely to cause difficulties  Encouraged to do a better job of communicating the change  Resistance also gives management information about the intensity of employee emotions on an issue  Encourage employee to think and talk more about a change