Squiz IUC 2010 - The Spastic Centre - Intranet Issues

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Squiz International User Conference 2010

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Squiz IUC 2010 - The Spastic Centre - Intranet Issues

  1. 1. Intranet Issues Intranets need to provide accurate, timely and accurate timely, relevant content - building on existing organisational information rather than reinventing the wheel Maria Greenwood & Andrew Dickson
  2. 2. Successes and Challenges g Challenges g  Convincing senior management that we needed a CMS  Head Office burning down December 2007  Integration issues Successes  Four of our five goals for the Intranet  High level of user (staff) engagement with the process  Highlight the need for the evolution of internal processes and systems  Built strong relationship with our IT department
  3. 3. Site goals g  Easy access to organisational documents (policies, forms/guidelines, FAQs, templates etc.)  Staff and site contact directory – search and browse options  Collaboratively built Knowledge Base for our clinical staff  Extranet  Content editing interfaces
  4. 4. People and Places p
  5. 5. Knowledge Hub g
  6. 6. About TSC
  7. 7. Cake, chocolate and a little TLC
  8. 8. Soft launch  Created a feature on old intranet home page – asked our staff to help us spot errors or oversights  Responded immediately to comments and suggestions from staff  ‘Find Frank’ competition
  9. 9. Find Frank
  10. 10. Technical Issues Andrew Dickson
  11. 11. Intranet Issues Key technical consideration for our organisation  Network Integration (Security)  Directory Services Integration  Developing for Matrix 3.18 (Behind the curve)  Integration with our Human Resources Database  Integrating Google Search (On a budget)  Document management (SharePoint Bridge etc)  Accessibility
  12. 12. Intranet Issues Network Integration  Hosting “in-house” vs external hosting service?  Physical vs Virtualisation  Extranet Access  Network Complexity S Security it  Integration with other key systems
  13. 13. Intranet Issues Sample Network Diagram
  14. 14. Intranet Issues Sample Network Diagram
  15. 15. Intranet Issues Directory Integration Things to consider  Single sign on (Tivoli WebSEAL Kerberos) WebSEAL,  Providing a staff/directory listing on your intranet  Staff/Site directory and Google Maps  Maintenance (Updating directory information) ( p g y )  Secure access to Directory Server
  16. 16. Intranet Issues Integration with Human Resources Databases Things to consider  Database management  Secure/limited access  Access to MSSQL  Secure access to Directory Server y
  17. 17. Intranet Issues Knowledge Hub Decided to use purpose made wiki software - MediaWiki +  D ’t h Don’t have t re-invent th wheel to i t the h l  Designed to perform specific function (runs thin)  Well established community  Open Source (free! Kinda …) -  Not integrated completely with Matrix  Requires extra infrastructure
  18. 18. Intranet Issues Google Mini (Search) Or other enteprise search product (FAST Search, Funnelback Enterprise etc)  Search across Intranet, Knowledge Hub and Staff/Site directory
  19. 19. Intranet Issues - Edit Interfaces - Accessibility Advice  Keep it simple  Recognise that it is an investment  Its not free and you have to be willing to make trade offs y g

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