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SplunkLive! Customer Presentation – Oscar Health

SplunkLive! Customer Presentation – Oscar Health- NYC

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SplunkLive! Customer Presentation – Oscar Health

  1. 1. A new kind of health insurance.
  2. 2. A new kind of health insurance.
  3. 3. Hi, we’re Oscar, a new kind of health insurance company. 3
  4. 4. 4 Mackenzie is the head of systems at Oscar Health Insurance in New York City. His team is responsible for all servers, systems, security, and services to ensure they are available, secure, and properly architected. Prior to Oscar, Mackenzie was on the SRE team at Tumblr where he helped serve up over 18 billion page views a month. Mackenzie’s first exposure to Splunk was rolling out a 1.5TB/day installation at MTV Network/Viacom back in 2011. Mackenzie Kosut
  5. 5. Notepad Syndrome 5
  6. 6. querying sanity since 2013™ DBConnect 6
  7. 7. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum. 7 Querying a database from Splunk
  8. 8. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum. 8 Querying and charting a Database
  9. 9. 9 “Hi, I have a question about my most recent medical claim.”
  10. 10. 10 ¯_(ツ)_/¯
  11. 11. 11
  12. 12. 12
  13. 13. 13
  14. 14. 14
  15. 15. 15
  16. 16. This was just the start. 16
  17. 17. Suddenly we had a central place to query any data within our organization. Splunk was no longer just a tool for IT. 17
  18. 18. Quick view of our member demographics broken out by plan, age, and gender. Member Demographics 18 Finance Team
  19. 19. Dependents aging out: dependents already 26 or turning 26 this year with no rider Medicare aging out: members already 65 or turning 65 this year Members termed for aging out and affected family members Aging Out Report 19 Eligibility Team
  20. 20. Total count of effective policy holders not cancelled and NO qualifying event date Total count of effective policy holders not cancelled Policy holders effective 1st of month Total count of effective members not cancelled and NO qualifying event date People Effective 1st of a month 20 Sales Team
  21. 21. Top Providers by ID (physicians only) Top Providers by ID (non-physicians) Top Hospitals by ID Common Providers 21 Provider Network Team
  22. 22. 22 Operations Team
  23. 23. 23 Operations Team
  24. 24. We were growing quickly and soon the data team wasn’t able to support all the requests coming in. How do you scale? Realistically who has the resources to build this? 24 Seriously. Give us more data. Now.
  25. 25. There are people in your organization who know your data, know how to query it, and know how to help other teams. Identify these people and empower them. Identify the Power Users 25 Data Customer Service Medical Management Insurance Operations Developers Sales Finance Executives Design Eligibility Product Managers SRE 0 15 30 45 60
  26. 26. This is where new ideas and reports are born and shared with the team. The Oscar Playground 26
  27. 27. This is where new ideas and reports are born and shared with the team. The Oscar Playground 27
  28. 28. 28 Created by our Medical Staff.
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  35. 35. 35
  36. 36. 36 Auditing, Logging, and Compliance
  37. 37. 37
  38. 38. 38 Did I Mention Data Models?
  39. 39. - Go home and install Splunk - Install DBConnect - Query Stuffs - Make beautiful things - Make the world a better place. Your To Do List 39
  40. 40. Splunk Professional Service’s Data Team: Pete Sicillia
 Archana Ganapathi
 Tom Lagatta Special Shoutout 40 Archana Pete Tom
  41. 41. Thank You,Mackenzie Kosut mackenzie@hioscar.com LinkedIn: mackenziekosut Venmo: @bankofamerica Yo: @mkosut

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