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SchoolsFirst Credit Union Customer Presentation


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SchoolsFirst Credit Union Customer Presentation

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SchoolsFirst Credit Union Customer Presentation

  1. 1. Copyright © 2015 Splunk Inc. Splunk @ Jeff Farinich, Manager, Infrastructure Operations
  2. 2. 2 SchoolsFirst Federal Credit Union • Started in 1934 • 645,000+ Members, consist of school employees and their families • Can serve Members in 10 Southern California counties • High touch service (like Nordstrom, Zappos, etc.) • $11+ billion in assets • 5th largest credit union in the US and largest in California • Online channels growth increasing faster than traditional channels
  3. 3. 3 My Role @ SchoolsFirst FCU At SchoolsFirst FCU since May 2013 Manager of Infrastructure Operations @ SFCU: – Joined May 2013 as Manager, Infrastructure and Application Support – Lead 20 person team supporting: – Contact Center, Network and Telecom – Compute and Storage – Business Applications Responsible for monitoring strategy Splunk user for 2+ years
  4. 4. 4 My Background 20+ years in IT Management – IT Ops, Infrastructure and Security Employers – SchoolsFirst Federal Credit Union – Cisco Systems – NDS – Pay TV solutions  Conditional Access/Digital Rights Management 125 million pay TV households, Middleware 214 million devices, DVR 47 million
  5. 5. 5 Before and After with Splunk … and more Logs easily searchable Proactive support Lower MTTR, some prevention Alerts and dashboards High value from logs Logs difficult to search Reactive support High MTTR Limited visibility Low value from logs
  6. 6. 6 Initial Use Case – Online Banking … and more 70+ hosts AIX, Windows, Linux, MS SQL, IBM stack (Websphere, HIS, EAI), network, etc. Over 500 log files ~10 million calls per day Urgent need to reduce outages 100 GB license
  7. 7. 7 Architecture and Data Sources Wire Data Router Load Balance Firewall Applications VM’sActive Directory AIXRed Hat WindowsSwitch Telephony/ Contact Center Data Sources Other Indexers Search Simple Dashboards Users Admins Custom Dashboards Alerts Deployment Server Search Head License Growth 12/2013 - 100 GB 4/2014 - 175 GB 10/2014 - 375 GB 3 Splunk Admins ~10 active users
  8. 8. 8 Dashboard - Online Banking • Splunk correlates impact across related systems during an outage
  9. 9. 9 Dashboard – Core Banking • Splunk brings visibility into legacy core banking system
  10. 10. 10 Dashboard – Telecom Capacity • Splunk allows flexible capacity management for call volume
  11. 11. 11 Dashboard – Intranet Videos • Splunk brings visibility to Intranet participation
  12. 12. 12 AHA-moment! “The capabilities of Splunk continue to amaze me. The more data sent to Splunk, the larger the value proposition!” 12
  13. 13. 13 Lessons Learned Know your data Follow standards - Common Information Model Architect and test for scalability Don’t skimp on professional services or training Don’t hesitate to ask for help from Splunk internal resources Build out an application on-boarding process
  14. 14. 14 What’s Next Expand user base outside of IT Ops Build center of excellence Access dashboards with Splunk Mobile App Enhance integration between Splunk and other tools Expand coverage to Dev/Test and DR environments Focus on KPI’s vs metrics