SlideShare a Scribd company logo

.conf Go 2023 - How KPN drives Customer Satisfaction on IPTV

Splunk
Splunk

.conf Go 2023 presentation: How KPN drives Customer Satisfaction on IPTV Speaker: Alain de Lannoy - Senior DevOps Engineer | KPN – iTV

1 of 20
© 2023 SPLUNK INC.
KPN - iTV
How KPN drives Customer Satisfaction on IPTV
Alain de Lannoy
Senior DevOps Engineer | KPN – iTV
© 2023 SPLUNK INC.
TV Perspective
• Set top box
• SmartTV Apps
• Phone/Tablet apps
• PCTV
For Customers
© 2023 SPLUNK INC.
TV Perspective
For iTV Engineers
© 2023 SPLUNK INC.
Customer impact
• Innovations
• New features
• Operational Maintenance
• Security patching
• Technical / Platform issues
• Outages of hardware / software
• Network outage
© 2023 SPLUNK INC.
Our focus area’s
• The health of platform
• Knowing exactley where the issue is
• Performance
• One tool for data storage
• Improve MTTR (Mean Time to
Recover)
• Beating the downdetector
© 2023 SPLUNK INC.
Cloud migration

Recommended

How Netskope Mastered DevOps with Sumo Logic
How Netskope Mastered DevOps with Sumo LogicHow Netskope Mastered DevOps with Sumo Logic
How Netskope Mastered DevOps with Sumo Logic Sumo Logic
 
Splunk Cloud
Splunk CloudSplunk Cloud
Splunk CloudSplunk
 
Javier Hijas & Ori Kuyumgiski - Security at the speed of DevOps [rooted2018]
Javier Hijas & Ori Kuyumgiski	- Security at the speed of DevOps [rooted2018]Javier Hijas & Ori Kuyumgiski	- Security at the speed of DevOps [rooted2018]
Javier Hijas & Ori Kuyumgiski - Security at the speed of DevOps [rooted2018]RootedCON
 
3-Years-of-OpenStack-Intel-IT
3-Years-of-OpenStack-Intel-IT3-Years-of-OpenStack-Intel-IT
3-Years-of-OpenStack-Intel-ITTom Fieldhouse
 
Device Programmability with Cisco Plug-n-Play Solution
Device Programmability with Cisco Plug-n-Play SolutionDevice Programmability with Cisco Plug-n-Play Solution
Device Programmability with Cisco Plug-n-Play SolutionCisco DevNet
 
OpenStack at NTT Resonant: Lessons Learned in Web Infrastructure
OpenStack at NTT Resonant: Lessons Learned in Web InfrastructureOpenStack at NTT Resonant: Lessons Learned in Web Infrastructure
OpenStack at NTT Resonant: Lessons Learned in Web InfrastructureTomoya Hashimoto
 
Observability - Stockholm Splunk UG Jan 19 2023.pptx
Observability - Stockholm Splunk UG Jan 19 2023.pptxObservability - Stockholm Splunk UG Jan 19 2023.pptx
Observability - Stockholm Splunk UG Jan 19 2023.pptxMagnus Johansson
 
Splunk .conf18 Updates, Config Add-on, SplDevOps
Splunk .conf18 Updates, Config Add-on, SplDevOpsSplunk .conf18 Updates, Config Add-on, SplDevOps
Splunk .conf18 Updates, Config Add-on, SplDevOpsHarry McLaren
 

More Related Content

Similar to .conf Go 2023 - How KPN drives Customer Satisfaction on IPTV

Using Stackdriver with MongoDB
Using Stackdriver with MongoDBUsing Stackdriver with MongoDB
Using Stackdriver with MongoDBignatow
 
Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2 Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2 Splunk
 
Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2 Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2 Splunk
 
Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2Splunk
 
Splunk MINT and Stream Breakout
Splunk MINT and Stream BreakoutSplunk MINT and Stream Breakout
Splunk MINT and Stream BreakoutSplunk
 
SFBA Usergroup meeting November 2, 2022
SFBA Usergroup meeting November 2, 2022SFBA Usergroup meeting November 2, 2022
SFBA Usergroup meeting November 2, 2022Becky Burwell
 
Openstack benelux 2015
Openstack benelux 2015Openstack benelux 2015
Openstack benelux 2015Microsoft
 
.conf Go Zurich 2022 - Platform Session
.conf Go Zurich 2022 - Platform Session.conf Go Zurich 2022 - Platform Session
.conf Go Zurich 2022 - Platform SessionSplunk
 
What's New with the Latest Splunk Platform Release
What's New with the Latest Splunk Platform ReleaseWhat's New with the Latest Splunk Platform Release
What's New with the Latest Splunk Platform ReleaseSplunk
 
Fn meetup by Sardar Jamal Arif
Fn meetup by Sardar Jamal ArifFn meetup by Sardar Jamal Arif
Fn meetup by Sardar Jamal ArifOracle Developers
 
Aucoda - Automated Development
Aucoda - Automated Development Aucoda - Automated Development
Aucoda - Automated Development Aucoda
 
Resume_Achhar_Kalia
Resume_Achhar_KaliaResume_Achhar_Kalia
Resume_Achhar_KaliaAchhar Kalia
 
Splunk Enterprise 6.3 - Splunk Tech Day
Splunk Enterprise 6.3 - Splunk Tech DaySplunk Enterprise 6.3 - Splunk Tech Day
Splunk Enterprise 6.3 - Splunk Tech DayZivaro Inc
 
Turning up-the-heat
Turning up-the-heatTurning up-the-heat
Turning up-the-heatTim Pouyer
 
CENGN - OpenStack MeetUp - March 2017
CENGN - OpenStack MeetUp - March 2017CENGN - OpenStack MeetUp - March 2017
CENGN - OpenStack MeetUp - March 2017Stacy Véronneau
 
SplunkLive! London - Splunk App for Stream & MINT Breakout
SplunkLive! London - Splunk App for Stream & MINT BreakoutSplunkLive! London - Splunk App for Stream & MINT Breakout
SplunkLive! London - Splunk App for Stream & MINT BreakoutSplunk
 
How Hudl and Cloud Cruiser Leverage Sumo Logic's Unified Logs and Metrics
How Hudl and Cloud Cruiser Leverage Sumo Logic's Unified Logs and MetricsHow Hudl and Cloud Cruiser Leverage Sumo Logic's Unified Logs and Metrics
How Hudl and Cloud Cruiser Leverage Sumo Logic's Unified Logs and MetricsSumo Logic
 
What's New in IBM Streams V4.2
What's New in IBM Streams V4.2What's New in IBM Streams V4.2
What's New in IBM Streams V4.2lisanl
 

Similar to .conf Go 2023 - How KPN drives Customer Satisfaction on IPTV (20)

Using Stackdriver with MongoDB
Using Stackdriver with MongoDBUsing Stackdriver with MongoDB
Using Stackdriver with MongoDB
 
Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2 Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2
 
Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2 Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2
 
Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2Splunk Cloud and Splunk Enterprise 7.2
Splunk Cloud and Splunk Enterprise 7.2
 
Splunk MINT and Stream Breakout
Splunk MINT and Stream BreakoutSplunk MINT and Stream Breakout
Splunk MINT and Stream Breakout
 
SFBA Usergroup meeting November 2, 2022
SFBA Usergroup meeting November 2, 2022SFBA Usergroup meeting November 2, 2022
SFBA Usergroup meeting November 2, 2022
 
Openstack benelux 2015
Openstack benelux 2015Openstack benelux 2015
Openstack benelux 2015
 
.conf Go Zurich 2022 - Platform Session
.conf Go Zurich 2022 - Platform Session.conf Go Zurich 2022 - Platform Session
.conf Go Zurich 2022 - Platform Session
 
What's New with the Latest Splunk Platform Release
What's New with the Latest Splunk Platform ReleaseWhat's New with the Latest Splunk Platform Release
What's New with the Latest Splunk Platform Release
 
Fn meetup by Sardar Jamal Arif
Fn meetup by Sardar Jamal ArifFn meetup by Sardar Jamal Arif
Fn meetup by Sardar Jamal Arif
 
Aucoda - Automated Development
Aucoda - Automated Development Aucoda - Automated Development
Aucoda - Automated Development
 
resume
resumeresume
resume
 
Resume_Achhar_Kalia
Resume_Achhar_KaliaResume_Achhar_Kalia
Resume_Achhar_Kalia
 
Splunk Enterprise 6.3 - Splunk Tech Day
Splunk Enterprise 6.3 - Splunk Tech DaySplunk Enterprise 6.3 - Splunk Tech Day
Splunk Enterprise 6.3 - Splunk Tech Day
 
Turning up-the-heat
Turning up-the-heatTurning up-the-heat
Turning up-the-heat
 
Wavefront-by-VMware-April-2019
Wavefront-by-VMware-April-2019Wavefront-by-VMware-April-2019
Wavefront-by-VMware-April-2019
 
CENGN - OpenStack MeetUp - March 2017
CENGN - OpenStack MeetUp - March 2017CENGN - OpenStack MeetUp - March 2017
CENGN - OpenStack MeetUp - March 2017
 
SplunkLive! London - Splunk App for Stream & MINT Breakout
SplunkLive! London - Splunk App for Stream & MINT BreakoutSplunkLive! London - Splunk App for Stream & MINT Breakout
SplunkLive! London - Splunk App for Stream & MINT Breakout
 
How Hudl and Cloud Cruiser Leverage Sumo Logic's Unified Logs and Metrics
How Hudl and Cloud Cruiser Leverage Sumo Logic's Unified Logs and MetricsHow Hudl and Cloud Cruiser Leverage Sumo Logic's Unified Logs and Metrics
How Hudl and Cloud Cruiser Leverage Sumo Logic's Unified Logs and Metrics
 
What's New in IBM Streams V4.2
What's New in IBM Streams V4.2What's New in IBM Streams V4.2
What's New in IBM Streams V4.2
 

More from Splunk

.conf Go 2023 - Data analysis as a routine
.conf Go 2023 - Data analysis as a routine.conf Go 2023 - Data analysis as a routine
.conf Go 2023 - Data analysis as a routineSplunk
 
.conf Go 2023 - Navegando la normativa SOX (Telefónica)
.conf Go 2023 - Navegando la normativa SOX (Telefónica).conf Go 2023 - Navegando la normativa SOX (Telefónica)
.conf Go 2023 - Navegando la normativa SOX (Telefónica)Splunk
 
.conf Go 2023 - Raiffeisen Bank International
.conf Go 2023 - Raiffeisen Bank International.conf Go 2023 - Raiffeisen Bank International
.conf Go 2023 - Raiffeisen Bank InternationalSplunk
 
.conf Go 2023 - På liv og død Om sikkerhetsarbeid i Norsk helsenett
.conf Go 2023 - På liv og død Om sikkerhetsarbeid i Norsk helsenett .conf Go 2023 - På liv og død Om sikkerhetsarbeid i Norsk helsenett
.conf Go 2023 - På liv og død Om sikkerhetsarbeid i Norsk helsenett Splunk
 
.conf Go 2023 - Many roads lead to Rome - this was our journey (Julius Bär)
.conf Go 2023 - Many roads lead to Rome - this was our journey (Julius Bär).conf Go 2023 - Many roads lead to Rome - this was our journey (Julius Bär)
.conf Go 2023 - Many roads lead to Rome - this was our journey (Julius Bär)Splunk
 
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu....conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...Splunk
 
.conf go 2023 - Cyber Resilienz – Herausforderungen und Ansatz für Energiever...
.conf go 2023 - Cyber Resilienz – Herausforderungen und Ansatz für Energiever....conf go 2023 - Cyber Resilienz – Herausforderungen und Ansatz für Energiever...
.conf go 2023 - Cyber Resilienz – Herausforderungen und Ansatz für Energiever...Splunk
 
.conf go 2023 - De NOC a CSIRT (Cellnex)
.conf go 2023 - De NOC a CSIRT (Cellnex).conf go 2023 - De NOC a CSIRT (Cellnex)
.conf go 2023 - De NOC a CSIRT (Cellnex)Splunk
 
conf go 2023 - El camino hacia la ciberseguridad (ABANCA)
conf go 2023 - El camino hacia la ciberseguridad (ABANCA)conf go 2023 - El camino hacia la ciberseguridad (ABANCA)
conf go 2023 - El camino hacia la ciberseguridad (ABANCA)Splunk
 
Splunk - BMW connects business and IT with data driven operations SRE and O11y
Splunk - BMW connects business and IT with data driven operations SRE and O11ySplunk - BMW connects business and IT with data driven operations SRE and O11y
Splunk - BMW connects business and IT with data driven operations SRE and O11ySplunk
 
Splunk x Freenet - .conf Go Köln
Splunk x Freenet - .conf Go KölnSplunk x Freenet - .conf Go Köln
Splunk x Freenet - .conf Go KölnSplunk
 
Splunk Security Session - .conf Go Köln
Splunk Security Session - .conf Go KölnSplunk Security Session - .conf Go Köln
Splunk Security Session - .conf Go KölnSplunk
 
Data foundations building success, at city scale – Imperial College London
 Data foundations building success, at city scale – Imperial College London Data foundations building success, at city scale – Imperial College London
Data foundations building success, at city scale – Imperial College LondonSplunk
 
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...Splunk
 
SOC, Amore Mio! | Security Webinar
SOC, Amore Mio! | Security WebinarSOC, Amore Mio! | Security Webinar
SOC, Amore Mio! | Security WebinarSplunk
 
.conf Go 2022 - Observability Session
.conf Go 2022 - Observability Session.conf Go 2022 - Observability Session
.conf Go 2022 - Observability SessionSplunk
 
.conf Go Zurich 2022 - Keynote
.conf Go Zurich 2022 - Keynote.conf Go Zurich 2022 - Keynote
.conf Go Zurich 2022 - KeynoteSplunk
 
.conf Go Zurich 2022 - Security Session
.conf Go Zurich 2022 - Security Session.conf Go Zurich 2022 - Security Session
.conf Go Zurich 2022 - Security SessionSplunk
 
Inside SecOps at bet365
Inside SecOps at bet365 Inside SecOps at bet365
Inside SecOps at bet365 Splunk
 
IT Sicherheitsgesetz 2.0
 IT Sicherheitsgesetz 2.0 IT Sicherheitsgesetz 2.0
IT Sicherheitsgesetz 2.0Splunk
 

More from Splunk (20)

.conf Go 2023 - Data analysis as a routine
.conf Go 2023 - Data analysis as a routine.conf Go 2023 - Data analysis as a routine
.conf Go 2023 - Data analysis as a routine
 
.conf Go 2023 - Navegando la normativa SOX (Telefónica)
.conf Go 2023 - Navegando la normativa SOX (Telefónica).conf Go 2023 - Navegando la normativa SOX (Telefónica)
.conf Go 2023 - Navegando la normativa SOX (Telefónica)
 
.conf Go 2023 - Raiffeisen Bank International
.conf Go 2023 - Raiffeisen Bank International.conf Go 2023 - Raiffeisen Bank International
.conf Go 2023 - Raiffeisen Bank International
 
.conf Go 2023 - På liv og død Om sikkerhetsarbeid i Norsk helsenett
.conf Go 2023 - På liv og død Om sikkerhetsarbeid i Norsk helsenett .conf Go 2023 - På liv og død Om sikkerhetsarbeid i Norsk helsenett
.conf Go 2023 - På liv og død Om sikkerhetsarbeid i Norsk helsenett
 
.conf Go 2023 - Many roads lead to Rome - this was our journey (Julius Bär)
.conf Go 2023 - Many roads lead to Rome - this was our journey (Julius Bär).conf Go 2023 - Many roads lead to Rome - this was our journey (Julius Bär)
.conf Go 2023 - Many roads lead to Rome - this was our journey (Julius Bär)
 
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu....conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...
.conf Go 2023 - Das passende Rezept für die digitale (Security) Revolution zu...
 
.conf go 2023 - Cyber Resilienz – Herausforderungen und Ansatz für Energiever...
.conf go 2023 - Cyber Resilienz – Herausforderungen und Ansatz für Energiever....conf go 2023 - Cyber Resilienz – Herausforderungen und Ansatz für Energiever...
.conf go 2023 - Cyber Resilienz – Herausforderungen und Ansatz für Energiever...
 
.conf go 2023 - De NOC a CSIRT (Cellnex)
.conf go 2023 - De NOC a CSIRT (Cellnex).conf go 2023 - De NOC a CSIRT (Cellnex)
.conf go 2023 - De NOC a CSIRT (Cellnex)
 
conf go 2023 - El camino hacia la ciberseguridad (ABANCA)
conf go 2023 - El camino hacia la ciberseguridad (ABANCA)conf go 2023 - El camino hacia la ciberseguridad (ABANCA)
conf go 2023 - El camino hacia la ciberseguridad (ABANCA)
 
Splunk - BMW connects business and IT with data driven operations SRE and O11y
Splunk - BMW connects business and IT with data driven operations SRE and O11ySplunk - BMW connects business and IT with data driven operations SRE and O11y
Splunk - BMW connects business and IT with data driven operations SRE and O11y
 
Splunk x Freenet - .conf Go Köln
Splunk x Freenet - .conf Go KölnSplunk x Freenet - .conf Go Köln
Splunk x Freenet - .conf Go Köln
 
Splunk Security Session - .conf Go Köln
Splunk Security Session - .conf Go KölnSplunk Security Session - .conf Go Köln
Splunk Security Session - .conf Go Köln
 
Data foundations building success, at city scale – Imperial College London
 Data foundations building success, at city scale – Imperial College London Data foundations building success, at city scale – Imperial College London
Data foundations building success, at city scale – Imperial College London
 
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...
Splunk: How Vodafone established Operational Analytics in a Hybrid Environmen...
 
SOC, Amore Mio! | Security Webinar
SOC, Amore Mio! | Security WebinarSOC, Amore Mio! | Security Webinar
SOC, Amore Mio! | Security Webinar
 
.conf Go 2022 - Observability Session
.conf Go 2022 - Observability Session.conf Go 2022 - Observability Session
.conf Go 2022 - Observability Session
 
.conf Go Zurich 2022 - Keynote
.conf Go Zurich 2022 - Keynote.conf Go Zurich 2022 - Keynote
.conf Go Zurich 2022 - Keynote
 
.conf Go Zurich 2022 - Security Session
.conf Go Zurich 2022 - Security Session.conf Go Zurich 2022 - Security Session
.conf Go Zurich 2022 - Security Session
 
Inside SecOps at bet365
Inside SecOps at bet365 Inside SecOps at bet365
Inside SecOps at bet365
 
IT Sicherheitsgesetz 2.0
 IT Sicherheitsgesetz 2.0 IT Sicherheitsgesetz 2.0
IT Sicherheitsgesetz 2.0
 

Recently uploaded

Q4 2023 Quarterly Investor Presentation - FINAL.pdf
Q4 2023 Quarterly Investor Presentation - FINAL.pdfQ4 2023 Quarterly Investor Presentation - FINAL.pdf
Q4 2023 Quarterly Investor Presentation - FINAL.pdfTejal81
 
AMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarAMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarThousandEyes
 
Pragmatic UI testing with Compose Semantics.pdf
Pragmatic UI testing with Compose Semantics.pdfPragmatic UI testing with Compose Semantics.pdf
Pragmatic UI testing with Compose Semantics.pdfinfogdgmi
 
Key projects in AI, ML and Generative AI
Key projects in AI, ML and Generative AIKey projects in AI, ML and Generative AI
Key projects in AI, ML and Generative AIVijayananda Mohire
 
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHubHow We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHubShapeBlue
 
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...ShapeBlue
 
Artificial Intelligence, Design, and More-than-Human Justice
Artificial Intelligence, Design, and More-than-Human JusticeArtificial Intelligence, Design, and More-than-Human Justice
Artificial Intelligence, Design, and More-than-Human JusticeJosh Gellers
 
Learning About GenAI Engineering with AWS PartyRock [AWS User Group Basel - F...
Learning About GenAI Engineering with AWS PartyRock [AWS User Group Basel - F...Learning About GenAI Engineering with AWS PartyRock [AWS User Group Basel - F...
Learning About GenAI Engineering with AWS PartyRock [AWS User Group Basel - F...Chris Bingham
 
iOncologi_Pitch Deck_2024 slide show for hostinger
iOncologi_Pitch Deck_2024 slide show for hostingeriOncologi_Pitch Deck_2024 slide show for hostinger
iOncologi_Pitch Deck_2024 slide show for hostingerssuser9354ce
 
TrustArc Webinar - TrustArc's Latest AI Innovations
TrustArc Webinar - TrustArc's Latest AI InnovationsTrustArc Webinar - TrustArc's Latest AI Innovations
TrustArc Webinar - TrustArc's Latest AI InnovationsTrustArc
 
PrismCRM-RealEstate-SalesCRM_byCode5Company
PrismCRM-RealEstate-SalesCRM_byCode5CompanyPrismCRM-RealEstate-SalesCRM_byCode5Company
PrismCRM-RealEstate-SalesCRM_byCode5CompanyMustafa Kuğu
 
How AI and ChatGPT are changing cybersecurity forever.pptx
How AI and ChatGPT are changing cybersecurity forever.pptxHow AI and ChatGPT are changing cybersecurity forever.pptx
How AI and ChatGPT are changing cybersecurity forever.pptxInfosec
 
Boosting Developer Effectiveness with a Java platform team 1.4 - ArnhemJUG
Boosting Developer Effectiveness with a Java platform team 1.4 - ArnhemJUGBoosting Developer Effectiveness with a Java platform team 1.4 - ArnhemJUG
Boosting Developer Effectiveness with a Java platform team 1.4 - ArnhemJUGRick Ossendrijver
 
Geospatial Synergy: Amplifying Efficiency with FME & Esri
Geospatial Synergy: Amplifying Efficiency with FME & EsriGeospatial Synergy: Amplifying Efficiency with FME & Esri
Geospatial Synergy: Amplifying Efficiency with FME & EsriSafe Software
 
Leonis Insights: The State of AI (7 trends for 2023 and 7 predictions for 2024)
Leonis Insights: The State of AI (7 trends for 2023 and 7 predictions for 2024)Leonis Insights: The State of AI (7 trends for 2023 and 7 predictions for 2024)
Leonis Insights: The State of AI (7 trends for 2023 and 7 predictions for 2024)Jay Zhao
 
Python For Kids - Sách Lập trình cho trẻ em
Python For Kids - Sách Lập trình cho trẻ emPython For Kids - Sách Lập trình cho trẻ em
Python For Kids - Sách Lập trình cho trẻ emNho Vĩnh
 
Roundtable_-_API_Research__Testing_Tools.pdf
Roundtable_-_API_Research__Testing_Tools.pdfRoundtable_-_API_Research__Testing_Tools.pdf
Roundtable_-_API_Research__Testing_Tools.pdfMostafa Higazy
 
VM Migration from VMware to CloudStack and KVM – Suresh Anaparti, ShapeBlue
VM Migration from VMware to CloudStack and KVM – Suresh Anaparti, ShapeBlueVM Migration from VMware to CloudStack and KVM – Suresh Anaparti, ShapeBlue
VM Migration from VMware to CloudStack and KVM – Suresh Anaparti, ShapeBlueShapeBlue
 
GDG Cloud Southlake 30 Brian Demers Breeding 10x Developers with Developer Pr...
GDG Cloud Southlake 30 Brian Demers Breeding 10x Developers with Developer Pr...GDG Cloud Southlake 30 Brian Demers Breeding 10x Developers with Developer Pr...
GDG Cloud Southlake 30 Brian Demers Breeding 10x Developers with Developer Pr...James Anderson
 

Recently uploaded (20)

Q4 2023 Quarterly Investor Presentation - FINAL.pdf
Q4 2023 Quarterly Investor Presentation - FINAL.pdfQ4 2023 Quarterly Investor Presentation - FINAL.pdf
Q4 2023 Quarterly Investor Presentation - FINAL.pdf
 
AMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarAMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes Webinar
 
Pragmatic UI testing with Compose Semantics.pdf
Pragmatic UI testing with Compose Semantics.pdfPragmatic UI testing with Compose Semantics.pdf
Pragmatic UI testing with Compose Semantics.pdf
 
In sharing we trust. Taking advantage of a diverse consortium to build a tran...
In sharing we trust. Taking advantage of a diverse consortium to build a tran...In sharing we trust. Taking advantage of a diverse consortium to build a tran...
In sharing we trust. Taking advantage of a diverse consortium to build a tran...
 
Key projects in AI, ML and Generative AI
Key projects in AI, ML and Generative AIKey projects in AI, ML and Generative AI
Key projects in AI, ML and Generative AI
 
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHubHow We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
 
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
 
Artificial Intelligence, Design, and More-than-Human Justice
Artificial Intelligence, Design, and More-than-Human JusticeArtificial Intelligence, Design, and More-than-Human Justice
Artificial Intelligence, Design, and More-than-Human Justice
 
Learning About GenAI Engineering with AWS PartyRock [AWS User Group Basel - F...
Learning About GenAI Engineering with AWS PartyRock [AWS User Group Basel - F...Learning About GenAI Engineering with AWS PartyRock [AWS User Group Basel - F...
Learning About GenAI Engineering with AWS PartyRock [AWS User Group Basel - F...
 
iOncologi_Pitch Deck_2024 slide show for hostinger
iOncologi_Pitch Deck_2024 slide show for hostingeriOncologi_Pitch Deck_2024 slide show for hostinger
iOncologi_Pitch Deck_2024 slide show for hostinger
 
TrustArc Webinar - TrustArc's Latest AI Innovations
TrustArc Webinar - TrustArc's Latest AI InnovationsTrustArc Webinar - TrustArc's Latest AI Innovations
TrustArc Webinar - TrustArc's Latest AI Innovations
 
PrismCRM-RealEstate-SalesCRM_byCode5Company
PrismCRM-RealEstate-SalesCRM_byCode5CompanyPrismCRM-RealEstate-SalesCRM_byCode5Company
PrismCRM-RealEstate-SalesCRM_byCode5Company
 
How AI and ChatGPT are changing cybersecurity forever.pptx
How AI and ChatGPT are changing cybersecurity forever.pptxHow AI and ChatGPT are changing cybersecurity forever.pptx
How AI and ChatGPT are changing cybersecurity forever.pptx
 
Boosting Developer Effectiveness with a Java platform team 1.4 - ArnhemJUG
Boosting Developer Effectiveness with a Java platform team 1.4 - ArnhemJUGBoosting Developer Effectiveness with a Java platform team 1.4 - ArnhemJUG
Boosting Developer Effectiveness with a Java platform team 1.4 - ArnhemJUG
 
Geospatial Synergy: Amplifying Efficiency with FME & Esri
Geospatial Synergy: Amplifying Efficiency with FME & EsriGeospatial Synergy: Amplifying Efficiency with FME & Esri
Geospatial Synergy: Amplifying Efficiency with FME & Esri
 
Leonis Insights: The State of AI (7 trends for 2023 and 7 predictions for 2024)
Leonis Insights: The State of AI (7 trends for 2023 and 7 predictions for 2024)Leonis Insights: The State of AI (7 trends for 2023 and 7 predictions for 2024)
Leonis Insights: The State of AI (7 trends for 2023 and 7 predictions for 2024)
 
Python For Kids - Sách Lập trình cho trẻ em
Python For Kids - Sách Lập trình cho trẻ emPython For Kids - Sách Lập trình cho trẻ em
Python For Kids - Sách Lập trình cho trẻ em
 
Roundtable_-_API_Research__Testing_Tools.pdf
Roundtable_-_API_Research__Testing_Tools.pdfRoundtable_-_API_Research__Testing_Tools.pdf
Roundtable_-_API_Research__Testing_Tools.pdf
 
VM Migration from VMware to CloudStack and KVM – Suresh Anaparti, ShapeBlue
VM Migration from VMware to CloudStack and KVM – Suresh Anaparti, ShapeBlueVM Migration from VMware to CloudStack and KVM – Suresh Anaparti, ShapeBlue
VM Migration from VMware to CloudStack and KVM – Suresh Anaparti, ShapeBlue
 
GDG Cloud Southlake 30 Brian Demers Breeding 10x Developers with Developer Pr...
GDG Cloud Southlake 30 Brian Demers Breeding 10x Developers with Developer Pr...GDG Cloud Southlake 30 Brian Demers Breeding 10x Developers with Developer Pr...
GDG Cloud Southlake 30 Brian Demers Breeding 10x Developers with Developer Pr...
 

.conf Go 2023 - How KPN drives Customer Satisfaction on IPTV

  • 1. © 2023 SPLUNK INC. KPN - iTV How KPN drives Customer Satisfaction on IPTV Alain de Lannoy Senior DevOps Engineer | KPN – iTV
  • 2. © 2023 SPLUNK INC. TV Perspective • Set top box • SmartTV Apps • Phone/Tablet apps • PCTV For Customers
  • 3. © 2023 SPLUNK INC. TV Perspective For iTV Engineers
  • 4. © 2023 SPLUNK INC. Customer impact • Innovations • New features • Operational Maintenance • Security patching • Technical / Platform issues • Outages of hardware / software • Network outage
  • 5. © 2023 SPLUNK INC. Our focus area’s • The health of platform • Knowing exactley where the issue is • Performance • One tool for data storage • Improve MTTR (Mean Time to Recover) • Beating the downdetector
  • 6. © 2023 SPLUNK INC. Cloud migration
  • 7. © 2023 SPLUNK INC. Cloud migration • No maintenance on Splunk Platform • Upgrades are being done by Splunk • Availability of new cloud features • Splunk Cloud Self-service • Getting Data In • Focus on core business Advantages Benefits
  • 8. © 2023 SPLUNK INC. Recap We know: • What our customer expect • What we want to monitor • What we want to prevent • What we want to achieve • Which solution we want to use What do we know?
  • 9. © 2023 SPLUNK INC. Our Splunk Environment Universal Forwarder agents •Deployment server •Development server •Batch Server •Heavy Forwarders Splunk Cloud environment Universal Forwarder Splunk Enterpise Splunk Cloud Splunk Opentelemetry Collector for Kubernetes Otel-collector Which components do we use
  • 10. © 2023 SPLUNK INC. Getting data in.. Dataflow from MS to Splunk Cloud
  • 11. © 2023 SPLUNK INC. When the data is available All data in one tool Managed Splunk Cloud environment Near real-time data
  • 12. © 2023 SPLUNK INC. Dashboards
  • 13. © 2023 SPLUNK INC. Dashboards
  • 14. © 2023 SPLUNK INC. Dasboard Studio Overview health per service
  • 15. © 2023 SPLUNK INC. Improve dashboard performance Without tstats With tstats index=varnish sourcetype=varnish HTTP_CODE !=NULL | fields platform HTTP_CODE HTTP_STATUS | timechart span=5m count by HTTP_CODE | tstats count where index=varnish sourcetype=varnish HTTP_CODE !=NULL by _time HTTP_CODE span=5m prestats=true | timechart span=5m count by HTTP_CODE Start using tstats 69 seconds 1.5 seconds
  • 16. © 2023 SPLUNK INC. Comparing software when rolling out new software
  • 17. © 2023 SPLUNK INC. Insights from anywhere
  • 18. © 2023 SPLUNK INC. Achievements • Clear dashboards • Platform Health • Tuned alerts • Improved way of working
  • 19. © 2023 SPLUNK INC. 19 What's next? • Tuning Alerts • Dashboard optimization • Onboarding O11y • Focus APM • AWS Integration • Anomaly detection
  • 20. © 2023 SPLUNK INC. Thank You