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2016 Annual Community
Grant Appeal
Social Planning Council of Kitchener-Waterloo/
Community Information Centre of Waterloo...
To Be Covered
• Highlight all areas of our 2016 request
• Clarify why a local community information
centre is important
• ...
Factors to Guide Decisions
• Prudent use of tax $
• Use facts, not impressions
December 14th 2015
2015 Agreement
Grant funds are provided to the Organization to support the
following services:
2015 Grant
 To support Com...
2016 Request
• Total investment request = $100,000
• $75,817 (2% COL increase to the 2015 grant)
• $24,183 Part-time socia...
2016 Recommendation
• $0 for social planner to support forums
• $31,779 (50% of 2015 grant) for community
information serv...
Defunding Rationale
• City corporation does not need our local
information service – needs will be met by Region
of Waterl...
Response
• City corporate needs aren’t stated
• Web based region wide directory has been
publicly & freely available for o...
• 42% of Region population lives in Kitchener
• 60% of our inquiry contacts are in Kitchener
• 60-70% of community organiz...
City vs Region Funding
• City funding is to support information services –
inquiry, system navigation, resource centre, in...
Having basic tools
December 14th 2015
Having tools vs using tools…
People’s needs being met
Having basic tools
December 14th 2015
People’s needs being met
“Trained professionals effectively turn problems into
solut...
Sector specific providers are
service area specialists
December 14th 2015
Info specialist has broader system
knowledge to ...
Sector specific providers are
service area specialists
December 14th 2015
Info specialist has broader system
knowledge to ...
Time and investment needed
to create information resources
December 14th 2015
Efficient and cost-saving creation
and devel...
Time and investment needed
to create information resources
December 14th 2015
rc
Efficient and cost-saving creation
and de...
Community Validation
• 2014 survey of over 750 residents region wide
told us the community needs:
– Resource centre where ...
What People Tell Us
• Feedback from clients – high satisfaction rates in
evaluations – 98%; 94% say they will use the
info...
Questions Asked at Dec 7th Committee
• Are we using City funds for the intended
purpose?
• What does it take to maintain a...
Are we using City funds for the intended purpose?
• YES!
• 98% of over 614,500 contacts in 2014 were
information contacts
...
What does it take to maintain a community
information database?
• Estimated 1.5 hours per record
• Formal inclusion policy...
How will our services be affected by City of
Kitchener grant cuts?
• Will be less able to provide free and in-kind service...
What is done with community forum results?
See summary handout with multiple examples
• Our work on many community issues ...
Appreciation & Reality Check
• We appreciate continued support for our role as a
partner in Festival of Neighbourhoods
• O...
In Sum
• Defunding is ill-advised and sends a negative
message to the community
• We are the ONLY local comprehensive comm...
Our Ask
• Retain funding for community
information service and development
• Restore funding for social planning work
• Wo...
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2016 Annual Grant Appeal City of Kitchener

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In December 2015, the Social Development Centre Waterloo Region was fighting the city staff recommendation to cut its community information services funding. We lost the appeal in Council on December 14th with 6 to 4 vote despite community voices speaking up and delegations presenting before the Council. Lear more at www.waterlooregion.org

Published in: Government & Nonprofit
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2016 Annual Grant Appeal City of Kitchener

  1. 1. 2016 Annual Community Grant Appeal Social Planning Council of Kitchener-Waterloo/ Community Information Centre of Waterloo Region (now called the Social Development Centre Waterloo Region) Presentation to Kitchener City Council Monday December 14, 2015
  2. 2. To Be Covered • Highlight all areas of our 2016 request • Clarify why a local community information centre is important • Address questions raised at the Committee meeting last week December 14th 2015
  3. 3. Factors to Guide Decisions • Prudent use of tax $ • Use facts, not impressions December 14th 2015
  4. 4. 2015 Agreement Grant funds are provided to the Organization to support the following services: 2015 Grant  To support Community Information Services $46,321  To support resources dedicated to the operation of Kitchener’s Festival of Neighbourhoods $10,772  To support community information development (update technical systems, web development e.g. specialized information portals), new resource and product development, as well as professional development for staff and organization such as applying new sector standards which contribute to the development of community information in Ontario, including the 211 system) $17,237 Total $74,330 December 14th 2015
  5. 5. 2016 Request • Total investment request = $100,000 • $75,817 (2% COL increase to the 2015 grant) • $24,183 Part-time social planner to convene forums on issues community has asked to explore December 14th 2015
  6. 6. 2016 Recommendation • $0 for social planner to support forums • $31,779 (50% of 2015 grant) for community information service and development ($0 in 2017) • $10,829 to support partner role in Festival of Neighbourhoods Total grant: 2016=$42,608 2017=$10,829 December 14th 2015
  7. 7. Defunding Rationale • City corporation does not need our local information service – needs will be met by Region of Waterloo’s new database • Community members can get information on-line or through many other access points • City of Kitchener can’t justify being the only funder of local community information services December 14th 2015
  8. 8. Response • City corporate needs aren’t stated • Web based region wide directory has been publicly & freely available for over 8 years • Information resources are provided now to City community centres e.g. electronic Blue Book, information brochures (over 5,000 brochures in past year)
  9. 9. • 42% of Region population lives in Kitchener • 60% of our inquiry contacts are in Kitchener • 60-70% of community organizations and services in Waterloo Region are located lin Kitchener • Kitchener stakeholders want region wide information December 14th 2015 Kitchener - Primary Service Area
  10. 10. City vs Region Funding • City funding is to support information services – inquiry, system navigation, resource centre, info resources, etc. • Region funding is for maintaining community information database • Up to this year we shared our database through direct data transfers to local information centres and other key stakeholders to support their work December 14th 2015
  11. 11. Having basic tools December 14th 2015 Having tools vs using tools… People’s needs being met
  12. 12. Having basic tools December 14th 2015 People’s needs being met “Trained professionals effectively turn problems into solutions and information into knowledge. This process is more than just providing a telephone number or an address, but a combination of empathy, listening skills, an extensive knowledge of local resources and providing options to services.” Michele Watson, President, Inform Ontario Helping People is More Than Data
  13. 13. Sector specific providers are service area specialists December 14th 2015 Info specialist has broader system knowledge to help organizations navigate outside of their own sector Sector Specialist vs Info Specialist
  14. 14. Sector specific providers are service area specialists December 14th 2015 Info specialist has broader system knowledge to help organizations navigate outside of their own sector “Even more important, is the ability of Centre staff to use that information to not simply answer questions, but to explore these questions and their possible answers in greater depth -- and, in a case like ours, to support continued networking and connection. We need this service in Kitchener-Waterloo. Our community would be much poorer without it, and we urge you to continue your support.” Susan Vecchiarelli, President, Canadian Federation of University Women K-W
  15. 15. Time and investment needed to create information resources December 14th 2015 Efficient and cost-saving creation and development of resources Maps, searchable lists, system navigation tools… Info Work to Create Resources
  16. 16. Time and investment needed to create information resources December 14th 2015 rc Efficient and cost-saving creation and development of resources "One particular initiative we applaud is the Centre’s goal to improve tenant conditions in vulnerable neighbourhoods. The Centre has created a useful information resource for tenants to help guide them through the formal complaint process for dealing with rental property maintenance issues.“ Mary Pappert, Renters Educating and Networking Together (R.E.N.T.) Development to Meet Needs
  17. 17. Community Validation • 2014 survey of over 750 residents region wide told us the community needs: – Resource centre where people can get help (85% ) – Information services provided by phone, internet and in person (63%) – Communication to keep people updated on important issues (58%) – Incubator space for new groups (34%) December 14th 2015
  18. 18. What People Tell Us • Feedback from clients – high satisfaction rates in evaluations – 98%; 94% say they will use the information we provide • We have created meaningful resources that make information more accessible – can we do more? • Statements of support – letters, testimonials and presentations December 14th 2015
  19. 19. Questions Asked at Dec 7th Committee • Are we using City funds for the intended purpose? • What does it take to maintain a community information database? • How will our services be affected by City of Kitchener grant cuts? December 14th 2015
  20. 20. Are we using City funds for the intended purpose? • YES! • 98% of over 614,500 contacts in 2014 were information contacts • Funds are used only for: – Providing information services – Developing information services – Supporting our role as Festival of Neighbourhoods partner December 14th 2015
  21. 21. What does it take to maintain a community information database? • Estimated 1.5 hours per record • Formal inclusion policy determines the priority of what to include in a database • Data sharing arrangements can augment maintenance work December 14th 2015
  22. 22. How will our services be affected by City of Kitchener grant cuts? • Will be less able to provide free and in-kind services to the community • Will need to generate more revenue through fee for service • Less flexibility in how self generated funds are used to support other areas of work –e.g. community forums, social research, policy analysis December 14th 2015
  23. 23. What is done with community forum results? See summary handout with multiple examples • Our work on many community issues started with input at community forums • We have played a leadership role in many community initiatives: – Homelessness planning – Healthy Community visioning – ConnectKW – Neighbourhood association networking – annual summit – Disabilities and Human Rights – multiple initiatives – Poverty Elimination December 14th 2015
  24. 24. Appreciation & Reality Check • We appreciate continued support for our role as a partner in Festival of Neighbourhoods • Our core operations make it possible for us to support FoN in many ways • Recognition and funding for the social planning role is needed December 14th 2015
  25. 25. In Sum • Defunding is ill-advised and sends a negative message to the community • We are the ONLY local comprehensive community information centre serving Kitchener • Our staff are specialists who use information to help people • We deliver well beyond the annual grant investment December 14th 2015
  26. 26. Our Ask • Retain funding for community information service and development • Restore funding for social planning work • Work with us to undertake a community information needs assessment December 14th 2015

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