NBB SEPA ERP Day:Corporate requirements for a Customer Centric Solution                                                  B...
The	  VOO	  offering:	  Triple/Quadruple	  Play	                TV	                           Internet	                    ...
SDD Core MandateFour corner model  Debtor                                                                 Creditor        ...
Mandate Management Paper Flow                  CREDITOR ID                  UMRef                  Contract ID            ...
Migration existing Belgian Mandates (DOM80) -> SEPA Direct Debit                                                          ...
CustomerCaTV   TV   NET   TEL   Mobile                                 7
Mandate ManagementMandate changesSDD rulebook says for changes in:1.  Unique Mandate Reference (UMRef)2.  creditor identif...
Transaction Management   SDD Sequence type                    Type of R-trx                         Next collection      s...
Combina=on	  DD	  Type	  -­‐	  R	  Transac=on	  Type	  -­‐	  Mo=f	  (cfr	  CS	  127)	                                     ...
eMandates            54% € = Stamps & Letters                                       11
Byron Soulopoulos  Byron.Soulopoulos@staff.voo.be  WebSite: www.voo.beContact information at VOO:Business:Laurent Bertilaur...
National Bank of Belgium NBB Infosession for ERP
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National Bank of Belgium NBB Infosession for ERP

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Nantional Bank of Belgium, Infosession for ERP Providers

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National Bank of Belgium NBB Infosession for ERP

  1. 1. NBB SEPA ERP Day:Corporate requirements for a Customer Centric Solution Byron Soulopoulos Twitter: @Soulopoulos
  2. 2. The  VOO  offering:  Triple/Quadruple  Play   TV   Internet   Tel   Mobile  ~25 analogue television channels The fastest internet in Wallonia Landlines In the course of 2013 : launch -> 100Mbps of mobile, voice and data~150 digital, SD, HD, 3D television Unlimited packs, from landline to subscriptionschannels “n” standard wifi modem landlineVOOcorder (PVR) and VOObox Wifi homespots(HD decoder) VOOmotion, TV on tablets,VOD smartphones and PCExclusivity of Be tv pay-tv channelsVOOfoot: Belgian division 1championship Double Play, Triple Play and soon Quadruple Play Packs 2  
  3. 3. SDD Core MandateFour corner model Debtor Creditor 1 2 3 1.  VOO sends the SDD Mandate to the customer 2.  The Customer signs and sends it back to VOO 3.  VOO Validates the Mandate (Signature, Date, IBAN, BIC, etc), creates mandate MRI & PDF and sends a confirmation letter back to the Debtor. CSM/CECDebtor Bank Creditor Bank + Migration of existing Belgian Mandates (Dom80) via NBB 4
  4. 4. Mandate Management Paper Flow CREDITOR ID UMRef Contract ID IBAN BIC Date (sign) Location (sign) Signature 5
  5. 5. Migration existing Belgian Mandates (DOM80) -> SEPA Direct Debit Creditor SDD DOM80 DOM80 IBAN Active 3 BIC UMRef DOM80 1 2Debtor Bank Creditor Bank 6
  6. 6. CustomerCaTV TV NET TEL Mobile 7
  7. 7. Mandate ManagementMandate changesSDD rulebook says for changes in:1.  Unique Mandate Reference (UMRef)2.  creditor identification3.  creditor name4.  debtor’s account number (IBAN) A.  to another number within the same bank B.  to another number with another bank (BIC)The creditor must report the amendments to the Creditor bank as part of the next collection (as a “mandate amendment”). Additional attention point: in case 4.B, the creditor must send the next collection as a “FIRST”.à  The paper mandate must be updated as well. Necessary to counter refund requests!à  Creditor to evaluate if new mandate might not be more opportune instead of working with a mandate amendment 8
  8. 8. Transaction Management SDD Sequence type Type of R-trx Next collection sent by the Creditor Before Due Date: Reject or Request for with same mandate based on R- Cancellation (RFC) transaction received After Due Date: Return/RefundFirst (FRST) Reject/RFC/Refusal First (FRST)First (FRST) Return/Refund Recurrent (RCUR) Reject/RFC/Refusal/Return/Recurrent (RCUR) Recurrent (RCUR) RefundLast (FNAL) Reject/RFC/Refusal Last (FNAL)Last (FNAL) Return/Refund Mandate expiredOne OFF (OOFF) Reject/RFC/Refusal One OFF (OOFF)One OFF (OOFF) Return/Refund Mandate expired 9
  9. 9. Combina=on  DD  Type  -­‐  R  Transac=on  Type  -­‐  Mo=f  (cfr  CS  127)   source:  Benoît  Henrion,  BeTV  
  10. 10. eMandates 54% € = Stamps & Letters 11
  11. 11. Byron Soulopoulos Byron.Soulopoulos@staff.voo.be WebSite: www.voo.beContact information at VOO:Business:Laurent Bertilaurent.berti@wbcc.eu

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