Innovations for Citizen Engagement in Fragile States

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This presentation provides and overview about several cases how innovations in ICTs can be leveraged to improve the delivery of public services to poor communities. Under which conditions can technologies be transformational in fragile states? What are the opportunities and critical challenges in particular in the context of fragile states? The presentation was part of the session on Using Innovative Approaches for Enhancing Citizen Engagement in Fragile States on May 1, 2013 during the World Bank Group Fragility Forum 2013

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  • Better monitor how specific projects contribute to specific MDGsJoining the dots- to make development data accessible to a much broader audience
  • Sector level
  • Sector level
  • Examples on the use of GPS and Inter-active mapping in Transport projects in Nigeria and Afghanistan as key tools for the anti-corruption programs.
  • Innovations for Citizen Engagement in Fragile States

    1. 1. Innovation for Citizen Engagement in Fragile StatesEnhance Transparency and Citizen Engagement for Better ResultsBjorn-Soren GiglerInnovations in Governance TeamWorld Bank InstituteMay 1, 2013bgigler@worldbank.orgwww.maps.worldbank.org www.openaidmap.org
    2. 2. • Poverty targeting: inequalities within fragile states;high levels of extreme poverty in fragile regions• Aid Effectiveness: High aid dependency; lack of aidtransparency, donor coordination & alignment• Accountability Challenge: to increase accountabilityand responsiveness of Governments & donors• Delivery of Public Services: to empower citizens andCSOs to provide direct feedback on developmentoutcomes• Capacity Development: to strengthen institutions andhuman capabilities of poor communitiesKey development challenges in fragile states
    3. 3. Participatory, Collaborative, Results FocusedTowards an Open Development Approach
    4. 4. 1) Are we targeting the poorest regions within acountry?www. maps.worldbank.org
    5. 5. 2)Multi-dimensional poverty- Synergies betweendifferent sectors?www. maps.worldbank.org
    6. 6. II) Open Aid PartnershipEnhance aid transparency for improved effectivenesswww. openaidmap.org
    7. 7. Partnership with UN (OCHA) WB and USAID projectsPublic Expenditures Feedback LoopNepal- Moving beyond Aid to Public Expenditures
    8. 8. Assets Verification in AfghanistanAsset Verification in Afghanistan
    9. 9. III) Results Platform :Global Reach- Local Solutions
    10. 10. GeoResults:Bolivia
    11. 11. GeoResults:Nepal
    12. 12. On Track: CitizenFeedback
    13. 13. Provide informationon performanceReflect citizen voicein policymakingKnow choices andinfluence changeTo improvequality of serviceInformedDecision MakersResponsiveProvidersEmpoweredPeopleOnTrack – Why:Closing the feedback loop
    14. 14. Local Level CitizenFeedback “heatmap”Project-LevelResults DataCitizen feedback onsub-projectsOnTrack:PROJECTLevel
    15. 15. OnTrack:ACTIVITYLevelDifferent feedbacktypes(Suggestions, Problems, Stories)Multiple feedbacksubmission channelsMap, activityoverview, localcontactsStories and Commentsfrom the community
    16. 16. OnTrack:ACTIVITYLevelDifferent feedbacktypes(Suggestions, Problems, Stories)Multiple feedbacksubmission channelsMap, activityoverview, localcontactsStories and Commentsfrom the community
    17. 17. Sub project levelfeedback
    18. 18. Empowered Citizens

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