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  1. 1. How Gen Y Want to Learn Sophie Carter SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  2. 2. How Gen Y are you? Everyone stand. As I ask each question, if your answer is no, sit down. 1.Have multiple social networking profiles 2.Blog or tweet 3.Use IM in your personal life 4.Share photos from your phone 5.Keep financial details/purchase things using your phone 6.Have watched 1 or more hours of TV in the past 24 hours 7.Sleep with your mobile phone 8.Check social networking more than once a day 9.Have a distinct preference for learning using technology/online 10.Have sought learning in line with your own career path independent of workFriday, 4 November 11
  3. 3. Gen Y in an infographicsource: SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  4. 4. Experiences Induction Compliance Low applicability to everyday work Low learner control Limited community and peer engagement Little value placed on content and process of learningFriday, 4 November 11
  5. 5. Experiences First impressions last - including induction Gareth - graduate role at a professional services firm.source: SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  6. 6. Experiences Compliance-based learning felt like punishment Anna, a nurse, completing compliance training online source: SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  7. 7. Experiences Limited perceived applicability Heather, a graduate in a financial sector organisation didn’t know how to connect with anyone else about her experience SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  8. 8. Expectations Control Choice Relevant to immediate needs Valuable to all stakeholders Engaging Strategically located within a broader, longer-term learning landscapeFriday, 4 November 11
  9. 9. Expectations “I didn’t know what to expect, but I know it wasn’t that. Next time I’d prefer to fail and have access to more stuff on my own time rather than be rushed through for Anna, nurse in some accreditation sheet that won’t matter in a year” a large hospital SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  10. 10. Expectations “I’d expect it to be specialised, targeted, focussed stuff distributed specially for whoever needed it in the most Heather, grad appropriate way. Not some random afterthought that I in financial just stumble on” sector SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  11. 11. Expectations “I expected to be shown where I was heading or at least where I was starting from. I honestly have no idea if Gareth, grad anyone else here knows where I could go. It’s a pretty in professional humbling and depressing thought.” services SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  12. 12. Expectations “Honestly? I kinda knew it wouldn’t be great, but I also think that most of how I develop from now on will be Alex, working through my networks and going out and finding stuff I in business want” consulting SMARTER, SIMPLER, SOCIALFriday, 4 November 11
  13. 13. Mis-matching needs Sure, there’s a mis-match, but it’s an opportunity to flow with creative disruption! Value Control Choice Engagement through responsibility and reciprocal evaluationFriday, 4 November 11
  14. 14. Thanks! SMARTER, SIMPLER, SOCIAL Sophie Carter @sophiebcarter +61412724309Friday, 4 November 11