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Quality, grades and the voluntary sector workforce S17


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The voluntary sector consistently receives higher Care Inspectorate grades than the statutory and private sectors – how does it do it? Cornerstone explains how it uses its own Outcomes Quality Framework and Quality Appraisal Process to develop, monitor and improve the quality of personalised services across Scotland. Key has set up TAG, a separate charity, to develop user involvement and participation. Contributed by: CCPS

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Quality, grades and the voluntary sector workforce S17

  1. 1. Course TitleCornerstone Quality Through Engagement
  2. 2. Course Title Quality Appraisal Tool  Systematic process for evaluating quality  Based on internal and external standards, and best practice  Focus on service improvement  Process regularly reviewed  Integrates stakeholder feedback  Achieves better outcomes for the people we support
  3. 3. Course Title QAT – Improving quality  Use of ‘crucial’ indicators and weighted scoring  Aligned to strategic priorities  Reviews based on Care Inspectorate feedback  Service ratings and ‘traffic light’ system  Identification and recognition of best quality  Identification of ‘problem’ areas requiring additional resource
  4. 4. Course Title QAT – Next Steps  Focus on ‘problem’ areas to provide additional support / resource  Share and reward best innovative practice  Diligent follow-up process  Feedback to stakeholders  Achieve strategic aim of Care Inspectorate grade 5’s and above  Comprehensive review to ensure process meets SDS requirements
  5. 5. Course Title Outcomes Framework Overview Improved health Improved social inclusion Improved wellbeing Improved independence and responsibility Created in 2011 focussing on the four national Community Care outcomes:
  6. 6. Course Title Staff Engagement – SDS Strategy  Multi-disciplinary engagement  Range of learning opportunities  Mandatory training for all staff  Linked to QAT through crucial indicators
  7. 7. Course Title Staff Engagement – SDS Strategy (cont.)  Regional and National Awards  Best practice groups  ‘On the agenda’  Direct communication  Strategic involvement of staff
  8. 8. Course Title CORNERSTONE DIRECT
  9. 9. Course Title Future Challenges  Rapidly changing environment  Effective communication  Integrating and aligning processes for customer journey  Effective feedback processes increasingly critical  Awareness of the changing landscape
  10. 10. Course Title