Leading in the new workplace tbc

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  • The opener needs to lay out the problem/challenge as you understand it. Talk about THEM first.Leave STC to the end. What matters is the way you lay out your understanding of the problem and then talk through the high-level strategy. They know they value of outsourcing. STT is the premier outsourcers. Just speak to it in your discussion.Each agenda item should align with the heading of each page. Here’s a proposed macro-micro sequence for the agenda:1. Define your understanding of the problem2. Describe change management theory, how it can solve problem and illustrate the key tenets/best practices 3. Describe our strategy and approach for managing change in STT IT --underscore collaboration and social media techniques --emphasize metrics --address potential community concerns4. Provide a summary of our capabilities5. Open the meeting to discussion and outline next steps
  • Leading in the new workplace tbc

    1. 1. Leading in the new workplace: wired, complex and changing at the speed of technology<br />Mari Anne Snow – CEO, SophiaThink Consulting<br />January 11, 2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    2. 2. Agenda<br />Today’s teams<br />Virtual team research – the reality<br />Avoiding major pitfalls<br />Technology enablers<br />Skills for success<br />Managing conflict from afar<br />Wrap up<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    3. 3. Teamwork today<br />Yesterday<br />Today<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    4. 4. Today’s teams<br />Factors to consider:<br />Gender/age/experience<br />Multi-discipline<br />Geographically dispersed<br />Multi-ethnic/multi-cultural/multi-lingual<br />Matrix /hierarchy <br />Vendor/employee<br />Acquired talent vs hired talent<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    5. 5. Virtual team research – the reality<br />MIT Study conducted in 2010<br />80 Software Development teams in 28 labs around the world (392 people participated)<br />Labs varied in size<br />Every team had up to 9 members<br />Findings:<br />Dispersed teams have very different requirements than co-located teams.<br />MIT Sloan Research: http://bit.ly/hJgtdJ<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    6. 6. Avoiding major pitfalls<br />Do your homework, understand your team<br />Create a working process that is clear, repeatable and easy to teach<br />Face-to-face still matters<br />Show respect – manners matter<br />Understand the multiple value propositions<br />Address conflicts/problems early<br />Over communicate – give feedback often to all levels<br />Celebrate successes often - loudly<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    7. 7. Technology enablers <br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    8. 8. Technology enablers <br />Just because its available, doesn’t always make it the best option <br />Use tools that work well and are accessible to everyone<br />Even the best tool fails if it isn’t used<br />New technology requires user training time, don’t scrimp <br />Listen to team feedback and remove barriers quickly<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    9. 9. Skills for success - managers<br />Superior communicator<br />Flexible & forgiving<br />Multi-level influence (even over distance)<br />Superior problem-solver<br />Sound business judgment<br />Discerning (when to push when to sit back)<br />Calm under pressure<br />Muti-task master (directing, not doing)<br />Big picture focused/small detail oriented<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    10. 10. Skills for success – team members<br />Open-minded – world view<br />Collaborative<br />Technically competent<br />Team oriented<br />Capable in their discipline <br />Thoughtful<br />Patient /tolerant<br />Good humored<br />Forgiving<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    11. 11. Managing conflict from afar<br />Deal with it early<br />Identify the root cause <br />Address the individuals, not the group<br />Be honest, but frame discussions in objective terms (how behavior is impacting the team and the project)<br />Devote the time needed to resolve things<br />Keep an eye on things <br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    12. 12. Group discussion<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />
    13. 13. Contact information<br />Mari Anne Snow<br />CEO, SophiaThink<br />(c) 401.286.9828<br />msnow@sophiathinkconsulting.com<br />www.sophiathinkconsulting.com<br />www.sophiathinkblog.com<br />@SophiaThink<br />http://www.linkedin.com/in/mariannesnow1<br />1/11/2011<br />Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.<br />

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