NTA CALL CENTER/HOTLINE INTRODUCTION . On 4 th  June 2010, the call center hotline was officially launched by the Provinci...
OBJECTIVES OF THE CALL CENTRE HOTLINE <ul><li>To enhance efficient and effective use of government resources in Western Pr...
WHO IS OUR TARGET? <ul><li>Citizens within Western Province. </li></ul><ul><li>Government departmental heads. </li></ul><u...
TARGETED GOVERNMENT SERVICES <ul><li>Health </li></ul><ul><li>Water </li></ul><ul><li>Housing </li></ul><ul><li>Transport ...
TYPES OF DEVOLVED FUNDS <ul><li>Constituency Development Fund (CDF) </li></ul><ul><li>Local Authority Transfer Fund (LATF)...
WHAT INFO SHOULD CITIZENS PROVIDE? <ul><li>To lodge a complaint about poor quality government services. </li></ul><ul><li>...
CHALLENGES FACED   <ul><li>Delay from the government officials in relying back the information required. </li></ul>
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Nta call center

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  • Nta call center

    1. 1. NTA CALL CENTER/HOTLINE INTRODUCTION . On 4 th June 2010, the call center hotline was officially launched by the Provincial Commissioner, (PC) of Western Province, Mr. Kilele to improve the quality of government services for all citizens living in western province.
    2. 2. OBJECTIVES OF THE CALL CENTRE HOTLINE <ul><li>To enhance efficient and effective use of government resources in Western Province. </li></ul><ul><li>To act as link between citizens and the government. </li></ul><ul><li>Writing letters by citizen is cumbersome and not citizen friendly. </li></ul><ul><li>The era of mobile phones enhance easy communication. </li></ul><ul><li>Many Kenyans are afraid of government offices especially in reporting corruption cases. The call centre will fill the gap. </li></ul><ul><li>The call centre uses new technology such as mobile phones and computer databases to send back information to citizens. </li></ul><ul><li>To provide hot spots that need government intervention. </li></ul>
    3. 3. WHO IS OUR TARGET? <ul><li>Citizens within Western Province. </li></ul><ul><li>Government departmental heads. </li></ul><ul><li>Other Institutions. E.g. microfinance, banks, etc </li></ul>
    4. 4. TARGETED GOVERNMENT SERVICES <ul><li>Health </li></ul><ul><li>Water </li></ul><ul><li>Housing </li></ul><ul><li>Transport </li></ul><ul><li>Justice </li></ul><ul><li>Security </li></ul><ul><li>Education </li></ul><ul><li>Sanitation </li></ul><ul><li>lands </li></ul>
    5. 5. TYPES OF DEVOLVED FUNDS <ul><li>Constituency Development Fund (CDF) </li></ul><ul><li>Local Authority Transfer Fund (LATF) </li></ul><ul><li>Poverty Eradication loan revolving funds </li></ul><ul><li>Free Primary Education Fund (FPE) </li></ul><ul><li>Road Maintenance levy fund </li></ul><ul><li>National Fund for disabled people </li></ul><ul><li>Youth Development Fund </li></ul><ul><li>Women Enterprise Fund </li></ul>
    6. 6. WHAT INFO SHOULD CITIZENS PROVIDE? <ul><li>To lodge a complaint about poor quality government services. </li></ul><ul><li>To get information about government services. </li></ul><ul><li>To compliment government service providers. </li></ul><ul><li>To provide information about the mismanagement of devolved funds, like CDF, Bursary Fund, Local Authority Transfer Fund (LATF), etc. </li></ul>
    7. 7. CHALLENGES FACED <ul><li>Delay from the government officials in relying back the information required. </li></ul>

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