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Walking Thru Information EuroIA17

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3 1/2 hour workshop for EuroIA conference in Stockholm in October 2017. A workshop on design for human centered perception and understanding how to use human perspectives to manage multiple co-located information streams.

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Walking Thru Information EuroIA17

  1. 1. @acuity_design WALKING THROUGH INFORMATION Alastair Somerville @acuity_design Slidedeck goo.gl/DNJfHT EuroIA 2017
  2. 2. @acuity_design Let’s go outside
  3. 3. @acuity_design Alastair @acuity_design
  4. 4. @acuity_design Code of Conduct
  5. 5. @acuity_design Code of Conversation
  6. 6. @acuity_design Safety
  7. 7. @acuity_design
  8. 8. @acuity_design Why I care about this subject
  9. 9. @acuity_design Sensory design
  10. 10. @acuity_design TRANSMODAL MEANING
  11. 11. @acuity_design COGNITIVE ACCESSIBILITY
  12. 12. @acuity_design Dementia Autism
  13. 13. @acuity_design OXFORD STREET
  14. 14. @acuity_design Sensory design Mixed reality AR/VR
  15. 15. @acuity_design AR - Augmented Reality
  16. 16. @acuity_design WAYFINDR
  17. 17. @acuity_design VR –Virtual Reality
  18. 18. @acuity_design N-CUBIC
  19. 19. @acuity_design Sensory design Mixed reality AR/VR Transcendent UX
  20. 20. @acuity_design Wonder, awe, vastness
  21. 21. @acuity_design Elizabeth Buie – UX Week 2017
  22. 22. @acuity_design
  23. 23. @acuity_design Workshop format
  24. 24. @acuity_design Making models
  25. 25. @acuity_design Making models Making maps
  26. 26. @acuity_design Making models Making maps Making more
  27. 27. @acuity_design Making models
  28. 28. @acuity_design Describing problems & solutions
  29. 29. @acuity_design Human centered design
  30. 30. @acuity_design Human framed perspective
  31. 31. @acuity_design Andrew Hinton - contexts Marsha Haverty - ecologies
  32. 32. @acuity_design Let’s build a model
  33. 33. @acuity_design
  34. 34. @acuity_design 2 2 2 2 4 8 8 84 4 4
  35. 35. @acuity_design
  36. 36. @acuity_design Let’s start
  37. 37. @acuity_design
  38. 38. @acuity_design A person
  39. 39. @acuity_design
  40. 40. @acuity_design Here, now
  41. 41. @acuity_design
  42. 42. @acuity_design Senses
  43. 43. @acuity_design
  44. 44. @acuity_design Memories
  45. 45. @acuity_design
  46. 46. @acuity_design Phenomenology
  47. 47. @acuity_design Perception
  48. 48. @acuity_design
  49. 49. @acuity_design We all perceive differently We negotiate Consensus Reality
  50. 50. @acuity_design Reach
  51. 51. @acuity_design
  52. 52. @acuity_design Proximity matters Perispace matters
  53. 53. @acuity_design Thresholds and frames
  54. 54. @acuity_design
  55. 55. @acuity_design Boundaries
  56. 56. @acuity_design
  57. 57. @acuity_design
  58. 58. @acuity_design Design can enhance experiences at Thresholds and Boundaries
  59. 59. @acuity_design Subjunctive journey
  60. 60. @acuity_design
  61. 61. @acuity_design Adjacencies
  62. 62. @acuity_design
  63. 63. @acuity_design
  64. 64. @acuity_design
  65. 65. @acuity_design Jungian Process Theory
  66. 66. @acuity_design Subjunctive journeys
  67. 67. @acuity_design
  68. 68. @acuity_design
  69. 69. @acuity_design That’s it…
  70. 70. @acuity_design That’s it…but…
  71. 71. @acuity_design The big problem
  72. 72. @acuity_design Infinite adjacencies Infinite subjunctive journeys
  73. 73. @acuity_design The small solution
  74. 74. @acuity_design The small solution*
  75. 75. @acuity_design The small solution* *Other solutions are available
  76. 76. @acuity_design The small solution A
  77. 77. @acuity_design Walk around the model
  78. 78. @acuity_design Walk
  79. 79. @acuity_design Anchor the infinite in yourself
  80. 80. @acuity_design Being human is the solution
  81. 81. @acuity_design Being human is the solution
  82. 82. @acuity_design Being you is the solution
  83. 83. @acuity_design
  84. 84. @acuity_design Making maps
  85. 85. @acuity_design Researching
  86. 86. @acuity_design Researching journeys
  87. 87. @acuity_design 3 Walks
  88. 88. @acuity_design Walking without intent
  89. 89. @acuity_design Walking without intent Stopping
  90. 90. @acuity_design Walking without intent Stopping Walking with intent
  91. 91. @acuity_design Walking with intent
  92. 92. @acuity_design Walking with intent
  93. 93. @acuity_design 1.Walking without intent
  94. 94. @acuity_design Walking to hear, to smell, to feel
  95. 95. @acuity_design Don’t seek meaning Enjoy being
  96. 96. @acuity_design Spend time with yourself Spend time with others Spend time with life
  97. 97. @acuity_design
  98. 98. @acuity_design Don’t be this guy
  99. 99. @acuity_design Be the dog Don’t be this guy
  100. 100. @acuity_design Let’s go
  101. 101. @acuity_design What did you sense?
  102. 102. @acuity_design Sounds?
  103. 103. @acuity_design Smells?
  104. 104. @acuity_design Textures?
  105. 105. @acuity_design Colours?
  106. 106. @acuity_design
  107. 107. @acuity_design 2. Stopping
  108. 108. @acuity_design Threshold mapping
  109. 109. @acuity_design The “first five feet” problem Elissa Frankle
  110. 110. @acuity_design - - - - - Do the thing they want Go to the toilet Sit down & have a drink Do some shopping Find an exit
  111. 111. @acuity_design See Wee Tea Spree Flee
  112. 112. @acuity_design Stop Making sense
  113. 113. @acuity_design Stand in the hotel entrance
  114. 114. @acuity_design During the coffee break
  115. 115. @acuity_design When you stand in the hotel entrance
  116. 116. @acuity_design Can you see how to go to: Café Toilet Spa
  117. 117. @acuity_design
  118. 118. @acuity_design 3.Walking with intent
  119. 119. @acuity_design Going somewhere for a reason
  120. 120. @acuity_design • To go to the city centre • To go to bed • To eat a meal
  121. 121. @acuity_design Making a map
  122. 122. @acuity_design User journey maps
  123. 123. @acuity_design Have you ever put a Post It note on a wall?
  124. 124. @acuity_design Like this?
  125. 125. @acuity_design
  126. 126. @acuity_design Done this?
  127. 127. @acuity_design
  128. 128. @acuity_design The wrong perspective
  129. 129. @acuity_design A different perspective
  130. 130. @acuity_design
  131. 131. @acuity_design
  132. 132. @acuity_design
  133. 133. @acuity_design How to make it
  134. 134. @acuity_design
  135. 135. @acuity_design Write on the sticky side of notes!
  136. 136. @acuity_design Stick
  137. 137. @acuity_design What information to collect?
  138. 138. @acuity_design What is Perceived? What does it Mean?
  139. 139. @acuity_design What is Perceived? During the journey: • Where was the information? • When was the information • What form was it in?
  140. 140. @acuity_design What is Perceived? • See a sign post • Talk to a person • Look at a webpage • Use an app
  141. 141. @acuity_design What does it Mean? During the journey: • What was the information? • How did it enable the intent?
  142. 142. @acuity_design What does it Mean? • A symbol • A written word • A spoken word • A diagram • An image
  143. 143. @acuity_design What is Perceived? What does it Mean?
  144. 144. @acuity_design Human perspective map
  145. 145. @acuity_design
  146. 146. @acuity_design Walking with intent
  147. 147. @acuity_design Teams of 4 or 5 people Walking, looking, stopping, making notes
  148. 148. @acuity_design Always start at hotel entrance Use apps, talk to people, look around
  149. 149. @acuity_design Journeys to try: 1. Getting a room 2. Getting a meal 3. Going for a swim 4. Going on the ferry 5. Playing boule (closed at moment) 6. Taking the Number 53 bus to city centre
  150. 150. @acuity_design We will only map ONE journey fully Make as many journeys as you like
  151. 151. @acuity_design Journeys to try: 1. Getting a room 2. Getting a meal 3. Going for a swim 4. Going on the ferry 5. Playing boule (closed at moment) 6. Taking the Number 53 bus to city centre
  152. 152. @acuity_design Choose ONE journey to fully map
  153. 153. @acuity_design Draw a big map of the physical space to put the Post It notes blocks on
  154. 154. @acuity_design The map sets Boundaries
  155. 155. @acuity_design Think about Threshold points Where did you stop and look around
  156. 156. @acuity_design
  157. 157. @acuity_design
  158. 158. @acuity_design Make a map
  159. 159. @acuity_design Look at the journey from human perspective
  160. 160. @acuity_design Think about how someone might not perceive information they need
  161. 161. @acuity_design Think about how someone might not be able to use information for their intent
  162. 162. @acuity_design Making more
  163. 163. @acuity_design 2 ways of using human perspective mapping
  164. 164. @acuity_design 1. Service Design
  165. 165. @acuity_design Swim Lanes
  166. 166. @acuity_design Themes
  167. 167. @acuity_design Time
  168. 168. @acuity_design Themes Time
  169. 169. @acuity_design 2.Arc
  170. 170. @acuity_design
  171. 171. @acuity_design
  172. 172. @acuity_design
  173. 173. @acuity_design Adjacencies
  174. 174. @acuity_design
  175. 175. @acuity_design Augmented realities Alternative realities
  176. 176. @acuity_design Brenda Laurel – Interaction 17
  177. 177. @acuity_design Augmented realities Alternative realities Prime reality AR+1 AR+2 Alt+1 Alt+2
  178. 178. @acuity_design Augmented realities Alternative realities Prime reality Consensus Reality
  179. 179. @acuity_design Augmented realities Alternative realities Prime reality Consensus Reality A/R IOT Smart Cities V/R Daydreams Transcendent UX
  180. 180. @acuity_design Imagine
  181. 181. @acuity_design Augmented reality glasses
  182. 182. @acuity_design Think of how to use Frame, Thresholds and Boundaries to enable experiences
  183. 183. @acuity_design Add them to your journey
  184. 184. @acuity_design
  185. 185. @acuity_design Improve your journey
  186. 186. @acuity_design
  187. 187. @acuity_design Enabling a huge world of many experiences
  188. 188. @acuity_design Anchor to human perspective
  189. 189. @acuity_design Believe in the vast adaptability of humans
  190. 190. @acuity_design And, most importantly, remember…
  191. 191. @acuity_design You are the solution
  192. 192. @acuity_design Thank you

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