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2009 06 worldtour_sme5_sap_fr


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2009 06 worldtour_sme5_sap_fr

  1. 1. SAP CRM 7.0 Dominique TRIGAUD - Solution expert - SAP France 02/03 Juin 2009
  2. 2. Agenda 1. SAP CRM 7.0 User Interface & flexibility 2. SAP CRM 7.0 Processes and analyses © SAP 2009 / Page 2
  3. 3. What is new in the UI ? SAP CRM 7.0 UI Framework © SAP 2009 / Page 3
  4. 4. SAP CRM 7.0 - Web 2.0 user interface Simplicity drives adoption © SAP 2009 / Page 4
  5. 5. SAP CRM 7.0 - Web 2.0 user interface © SAP 2009 / Page 5
  6. 6. SAP CRM 7.0 - Simple Search Free Text Search Across Objects Multiple objects ! © SAP 2009 / Page 6
  7. 7. SAP CRM 7.0 - Task Based User Interface Visualize, Understand and Improve your business processes Guided procedures © SAP 2009 / Page 7
  8. 8. SAP CRM 7.0 - Table Graphics Visualize Every Table Content Instantly in a Graphic Graphics ! © SAP 2009 / Page 8
  9. 9. ‘SAP CRM 7.0 - Personalize’ Page Examples: CRM Feed CRM Feeds: Stay up to date with your work wherever you are © SAP 2009 / Page 9
  10. 10. Extending Processes by Using Services and Adobe Forms Flexibility , process efficiency and quality With Adobe Forms © SAP 2009 / Page 10
  11. 11. Communication-Enabled CRM Processes (CEBP) Communication features available in every role © SAP 2009 / Page 11
  12. 12. Is Shirley available for a phone call ? Communication-Enabled CRM Processes (CEBP) © SAP 2009 / Page 12
  13. 13. Communication-Enabled CRM Processes (CEBP) © SAP 2009 / Page 13
  14. 14. Communication-Enabled CRM Processes (CEBP) © SAP 2009 / Page 14
  15. 15. What is new in the processes ? SAP CRM 7.0 © SAP 2009 / Page 15
  16. 16. ERP Quote, Order in CRM WebClient UI © SAP 2009 / Page 16
  17. 17. ERP Quote, Order in CRM WebClient UI SAP ERP transactions & CRM Product Proposal Across SAP CRM Channels © SAP 2009 / Page 17
  18. 18. Real Time Offer Management (RTOM) RTOM Recommendations © SAP 2009 / Page 18
  19. 19. Real Time Offer Management in Action Make the right offer at the right time Interaction channels Real time customer information Other real time information What When Where Who Optimal recommendation Self learning !Self learning ! © SAP 2009 / Page 19
  20. 20. Loyalty Management - Overview A Complete Solution ... Membership Member Member Activity Loyalty Program Build customer relationships SAP Loyalty Management is part of SAP CRM. It is fully integrated into core CRM scenarios, such as marketing campaign management, service complaints management, Web Channel and more. © SAP 2009 / Page 20
  21. 21. Customer Segmentation Graphical Modeler with Waterfall Approach © SAP 2009 / Page 21
  22. 22. Integration of Visually Rich Dashboards and Interactive Reporting Integrated Business Objects Xcelsius ® Dashboards within SAP CRM © SAP 2009 / Page 22
  23. 23. What Customers are saying about the Ease of Use of SAP CRM Our sales reps rave about the improved ease-of-use of the SAP CRM 2007 solution.” “ The new UI is the best - I am a huge fan.” Blog on BPX “ Wow...that is really cool; I didn't know SAP could do that.”“ Users love the new system… the UI is much better than Siebel.”“ During our CRM 2007 rollout training there were times when spontaneous applause erupted.” “ © SAP 2009 / Page 23
  24. 24. © SAP 2008 / Page 24 Thank you! © SAP 2009 / Page 24
  25. 25. Copyright 2009 SAP AG All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects S.A. in the United States and in other countries. Business Objects is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warrant.