© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Presentation Title Goes HereGi...
© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved. 2How do we add capabilities t...
© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Genpact has grown rapidly prov...
© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Creating a centralized, manage...
© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved. 7Challenge: Develop a Robust ...
© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Using Industrialized Operation...
© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Crowdsourcing can optimize glo...
© 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Presentation Title Goes HereTh...
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Using Industrialized Operations to create Critical-mass Communities - Genpact SolutionXchange

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Genpact uses insights from external ecosystems through its Open Innovation platform SolutionXchange to make smarter decisions. Gianni Giacomelli and Subroto Gupta explain the ideology behind it.

Join our LinkedIn group: http://bit.ly/SolutionXchangeLinkedIn

Follow us on Twitter: https://twitter.com/SolutionXchange

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  • Run the factory…Board members include nobel prize winner Michael Spence, JP Morgan ex COO, and formerly McKinsey CEO
  • Using Industrialized Operations to create Critical-mass Communities - Genpact SolutionXchange

    1. 1. © 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Presentation Title Goes HereGianni Giacomelli, Senior Vice President, Product InnovationSubroto Gupta, Vice President, Corporate Innovation InitiativesMarch 22, 2013Palo Alto, CAUsing Industrialized Operations tocreate Critical-mass Communities
    2. 2. © 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved. 2How do we add capabilities to multiple different teams globally?How do we create the liquidity to source the right capabilities?
    3. 3. © 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Genpact has grown rapidly providing IndustrializedBusiness Process Services to Global 1000Over 4,500 processesmanaged, from simple invoiceprocessing to complex statisticalmodels, in 30 languagesFrom GE spin-off to 60,000+staff, very profitable mid-cap, partially owned by BainCapital – in 7 years3Heavy reliance on “factory-like”use of advanced metrics, data-driven processes, innovativeHR, and specialized IT
    4. 4. © 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Creating a centralized, managed global community ofinnovators and subject matter experts6 Niche skills, specific briefs Avoid serendipity Experts driven by money Actively manage the marketplace –from challenge design to search topayout4,500+ EXPERTS350+ CHALLENGES POSTED>60% SOLVEDTIME TO SOLVE q 80%MEMBERSHIP p 3X ANNUALLY
    5. 5. © 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved. 7Challenge: Develop a Robust Equipment Contract Analytics productScope: Market assessment, identify KPIs and measurement systemsSolution: Generated Revenue of US $4m in year 1Challenge: Innovate F&A Process for Retail Franchisee ClientScope: Benchmarking study, competitive assessment in relevant geographiesSolution: Created differentiated point solution for store accountingChallenge: Optimize Financials of Smart Meter Solution for large Utility ClientScope: Devise a risk-reward model of past-due reductionSolution: Generated US $40m of working capital improvement
    6. 6. © 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Using Industrialized Operations to Create CrowdsourcedLiquidity for Complex Problems8• Drive rapid awareness of contests• Through social media• Cost effectively• Bench resources +workflow• Data from Listening Tools 10X Output at 80% relevance Scalable Fast Inexpensive
    7. 7. © 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Crowdsourcing can optimize global chain of labor and changehow global businesses operate9++Decentralized (andshared) + Global+ third party“industrialized operations”+ crowdRe-engineeredProcessesNew WorkforceManagement PracticesCloud based ProcessApplications
    8. 8. © 2013 Copyright Genpact. All Rights Reserved.© 2013 Copyright Genpact. All Rights Reserved.Presentation Title Goes HereThank YouTwitter @ggiacomelli@subrotogupta@SolutionXchange

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