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Changing the clock speed of Business
Customer SuccessAccelerate

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All contents © MuleSoft, LLC
Safe harbor statement
The information in this presentation is confidential and proprietary to MuleSoft and may not be
disclosed without the permission of MuleSoft. This presentation is not subject to your license
agreement or any other service or subscription agreement with MuleSoft. MuleSoft has no
obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related
presentation and MuleSoft's strategy and possible future developments, products and or platforms
directions and functionality are all subject to change and may be changed by MuleSoft at any time
for any reason without notice. The information on this document is not a commitment, promise or
legal obligation to deliver any material, code or functionality. This document is provided without a
warranty of any kind, either express or implied, including but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, or non-infringement. This
document is for informational purposes and may not be incorporated into a contract. MuleSoft
assumes no responsibility for errors or omissions in this document, except if such damages were
caused by MuleSoft intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause
actual results to differ materially from expectations. Readers are cautioned not to place undue
reliance on these forward-looking statements, which speak only as of their dates, and they should
not be relied upon in making purchasing decisions.
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All contents © MuleSoft, LLC 3
Customer
expectations
Personalized, connected
experiences
Higher control and choice
Hyper-specialized products
More agile business models
Disruptive
competitors
Digital
transformation
The
picture
canʼt be
display
ed.
Increasing pressure to digitally transform

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Financial services
Retail
Manufacturing
Education
Source: CBI Insights
Every industry being disrupted

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Cloud
IoT
AI
SaaS
Mobile
IT facing a widening delivery gap
Time
Demands
on IT
Delivery
gap
Baseline projects
IT Delivery Capacity
Source: 2019 MuleSoft Connectivity Benchmark report

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An average customer transaction crosses 35 technology systems
1100+
applications Only 29%
connected
Connected Experiences Require Integrated Systems

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Seamless customer
experience
Open Banking & PSD2
compliance
Business model
transformation
Connectivity – at the heart of every digital transformation

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In an organization near you...
Cloud
Saas
Devices
Source: 2019 MuleSoft Connectivity Benchmark report

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Cutting corners with custom code
Cloud
Saas
Devices
Source: 2019 MuleSoft Connectivity Benchmark report

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Custom code – the enemy of agility
Source: 2019 MuleSoft Connectivity Benchmark report
Cloud
Saas
Devices

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API-led connectivity – driving reuse and powering agility
System
layer
Process
layer
Experience
layer
SAP
customers
Salesforce
customers
Orders
Customers
Order
status
Order history
Mobile API Web app API
Toll
shipments
UPS
shipments
Shipment
status

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B2B to B2C
T2 E-commerce
B2C
Nexxus E-commerce
Insights
Retail & shopper data
Single view of the
customer
Integrated customer data
Application network – more valuable with each project

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Dramatically lower costs
Lower development costs through
reuse and self-service
Secure across endpoints
Built-in visibility and governance
at every node
Fast and agile by design
Pluggable, reusable building
blocks
Application networks – significant, compounding benefits

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64% faster project
delivery
Accelerated
delivery
94% fewer security
incidents
Automated
security
63% lower
maintenance costs
Resilient
operations
89% higher
throughput
Future-proof
foundation
27x return on investment
Anypoint Platform – single product for APIs and integration

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MuleSoft customers outperform the market 6:1
Our customers are driving speed and agility through their digital transformations
Based on a compounded annual growth rate in market capitalization over a two-year period, from January 31, 2017 to January 31,
2019.
Growthrate
45%
7%
2017 2018 2019
MuleSoft customers
S&P 500

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Plan for
success
Establish the
foundation
Build to
scale
Measure
impact
Business
outcomes
Org
enablement
Technology
delivery
● Business outcomes playbook
● Anypoint Platform playbook
● Projects playbook
● Center for Enablement “C4E” playbook
● Internal support playbook
● Training playbook
Customer success
120% net
retention
Proof point
MuleSoft’s codified blueprints deliver outcomes

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Transformating the Digital Busienss Model to Drive Innovation
“We have seen exponential growth
in the number of applications in
our sandbox test environment.
This means we can further enable
our business to prototype and try
new innovative solutions even
quicker and more efficiently.”
- Szymon Myśliński, Head of IT Innovation
Onboard developers 80% faster
• By leveraging a standardized production
consumption model, new developers can
now be onboarded in days rather than
months
Faster project delivery
• 260% increase in development cycles,
enabling ABB on average to move from
deployment to production in one week
46 MuleSoft applications in
production in <12 months
• For example, automated Remote
Condition Monitoring (RCM), which
dramatically simplified a costly and
time-consuming process, historically
consisting of 56 manual steps.

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Fastest growing integration
company in history
Application network vision
Only leader in iPaaS and
API management
MuleSoft – Changing the clock speed of business

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Kiitos!