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Automation in Public Sector IT Systems

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Automation in Public Sector IT Systems

  1. 1. Automation in Public Sector IT Systems A look at how the automation of various information technologies has saved government organizations time and money and increased IT teams’ productivity January 2014 1
  2. 2. Study Overview: areas of discussion » Is the automation of information technologies in IT infrastructures a time- and money-saving investment for public sector IT teams? Does it contribute to an increase in productivity? » Which automation tools are considered to be the most valuable in terms of time and money saved? » Has the adoption of automation technologies impacted the size of public sector IT teams? » Is automation a priority for 2014? 2
  3. 3. Demographics: breakdown of survey respondents Type of Organization 32% Federal government (civillian, DoD, intelligence community) 34% State, regional, local, or county government University or school system Government contractor, consultant, systems integrator, or reseller 13% 21% 162 IT practitioners, managers and directors from the U.S. public sector participated in a December 2013 online survey 3
  4. 4. Demographics: breakdown of survey respondents Number of Employees 3% 3% 3% 2% 0-9 33% 10% 10-24 25-49 50-99 100-249 10% 250-499 500-999 1,000-1,499 1,500-4,999 13% 14% 5,000 or more 9% 162 IT practitioners, managers and directors from the U.S. public sector participated in a December 2013 online survey 4
  5. 5. Demographics: breakdown of survey respondents Role Within Organization 16% Admin or Sr. Admin 18% Analyst Engineer Project manager 6% 5% 2% Specialist for IT Manager 2% Director 5% Branch chief, VP, or SVP 27% 8% Chief officer (CIO/CTO/CISO/CEO/Owner) Consultant for IT Other 8% 3% 162 IT practitioners, managers and directors from the U.S. public sector participated in a December 2013 online survey 5
  6. 6. Automation Technologies in Use * % Completed ** % of all respondents indicating “Completed” through “Within 2014 “ At least two-thirds of survey respondents said they are already in the process of implementing a variety of technologies and 63 percent of respondents are planning an automation project during 2014. Q: What automation technologies does your organization currently use and how far along are you in the implementation of this technology 6
  7. 7. Most Beneficial Automation Tools 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Network Configuration Management ManagementProvisioning/Config Management IP Address App/Server (including IPv6) Help Desk Storage Management Management and Compliance Reporting ManagementDevice Management Virtualization Management Patch Business Process/Work Automation Log Mobile Of those that have already begun to implement a variety of automation technologies, network configuration management was determined the most valuable tool in terms of time and money saved by over 58 percent of respondents, followed by help desk automation (42 percent), IP address management (39 percent), and application/server provisioning and configuration management (37 percent). Q: Please rank the automation tools your organization uses in order of overall benefit (with 1 being the most valuable tool in terms of time/money saved and 10 the least valuable in terms of time/money saved)? Please check N/A for any tools that you do not use. 7
  8. 8. Time Saved/Productivity Gained Productivity Gained Time Saved 7% 6% It’s a huge time saver for our team 9% Our productivity is significantly increased 7% 17% Our productivity has increased moderately 29% Somewhat – we save time in some areas but not in others 20% Our productivity is unchanged It doesn’t – managing the automation technologies takes a lot of work 55% Not applicable – we haven’t invested in automation 50% Our productivity has decreased due to challenges with our automation tools Not applicable – we haven’t invested in automation More than 84 percent of survey respondents said the automation of information technologies in their IT infrastructures was a time- and money-saving investment for their teams, and 67 percent of respondents have seen increases in their teams’ productivity as a result of investments in automation. Q: To what extent does automation technology save time for you and your team? Q: How much has your team’s productivity changed as a result of investments in automation? 8
  9. 9. Changes in the IT Team 60.0% 53.2% 50.0% 40.0% 30.0% 20.0% 10.0% 15.1% 13.7% 10.8% 10.1% 6.5% 5.8% 0.0% We’ve hired more people We’ve hired fewer people My team size hasn’t We’ve hired people changed at all with specific automation tool experience My team is smaller We haven’t made any because of recent investments in investments in automation automation Despite growing adoption of IT automation, 53 percent of respondents said their IT departments have not hired any new IT pros in the past two years. Q: In the last two years, how has your IT team changed as a result of investments in automation? (Check all that apply) 9 Other
  10. 10. Training on Automation Tools 45.0% 40.0% 40.3% 35.0% 30.0% 28.8% 27.3% 25.0% 24.5% 20.0% 15.0% 13.7% 10.0% 5.0% 2.9% 0.0% Yes, online training Yes, in-person training Yes, we’ve been learning about it on our own time No, no training was needed No, but I wish we had the time/budget for training Other In a time when training budgets are known to be tight the majority of respondents have received training on automation tools (either in person or online) or felt that no additional training was needed. Q: Has your team participated in training on automation tools in the last year? (check all that apply) 10
  11. 11. Challenges to Successful Implementation 60.0% 53.6% 50.0% 49.3% 40.0% 30.0% 42.0% 39.9% 34.1% 20.0% 10.0% 8.7% 0.0% Finding a tool that supports legacy systems Training Finding budget to pay Integrating new tools Getting management for the right tool with other automation support tools Other Nearly 54 percent of respondents said the biggest challenge to the successful rollout of automation technologies is budgetary restrictions, and others added that integration with existing tools (49 percent) and lack of training (42 percent) were hindering their automation initiatives. Q: What are the biggest challenges to the successful roll-out of an automation tool? (Check all that apply) 11
  12. 12. Compliance Requirements Driving Automation 40.0% 35.0% 36.9% 35.5% 30.0% 25.0% 20.0% 15.0% 14.2% 10.0% 9.9% 5.0% 3.5% 0.0% We’ve invested significantly in We’ve invested moderately in tools to automate compliance tools to automate compliance reporting reporting We plan to invest in tools to automate compliance reporting No impact on investments Other Almost 60 percent of respondents are factoring compliance reporting requirements into their decision to invest in automation tools. Q: To what extent have compliance requirements driven investments in automation (Such as NIST/FISMA, DISA STIG, HIPPAA, etc.)? 12
  13. 13. Thank you for viewing our survey results Please visit SolarWinds.com for more information 13

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