New IT Survey: Germany

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  • BY BUSINESS SIZE (qualitative for SB and MB):Small Business (25-249 FTEs): Just under half do not use SDN/virtual networks or self-service automation. Same top 3 as “overall results” have been managed by IT the longest.Mid-size Business (250-999 FTEs): Over two-thirds do not use self-service automation, and nearly half do not use Bring Your Own ___ (BYOx). Same top 3 as “overall results” have been managed by IT the longest.Enterprise (1K+ FTEs): Same 3 as “overall results” have been managed by IT the longest. Same top “overall” result managed by internal department other than IT, followed by self-service automation (8%), then compliance (7%). And 15% use a managed service provider (MSP) for cloud computing.
  • Note: While mobile apps/device management sits within the overall top 3 of both “skills that will become automated in next 3-5 years” and “skills that will be in higher demand within next 3-5 years”, this is not necessarily contradictory results. Less than half of respondents (41%) indicated that mobile apps/device management will become automated, while just over half (57%) indicate the skill will be in higher demand. Ultimately, it seems to show that IT pros are split 50/50 as to how the skillset will be needed moving forward.
  • Additional Open-Ended Responses (categorized – OVERALL, SB, MB, E):Bring Your Own ___ (BYOx) 2%, 0%, 3%, 3%Other (not categorized elsewhere) 14%, 24%, 20%, 7%Cannot yet define the term/do not yet know 2%, 0%, 3%, 3%Gibberish response 8%, 15%, 3%, 8% Additional Noteworthy Open-Ended Responses (OVERALL): End user-driver, self-service automation: “The Consumerisation of IT – with the needs of the user in the forefront”, “highly automated, modular, flexible, and user-centric”, “information technology to a new level, caused by the growing ‘consumerisation of IT’ and thus changing expectations of the user”, “integrated systems designed around the customer rather than business lines (silos)” Increased agility/adaptability to innovation: “based on Lean IT = agility and customer orientation”, “dynamic IT”, “simpler, faster, transparent costs”, “open and simple” Adopting cloud/SaaS + mobility: “IT 2.0 toward mobility, cloud, big data and social”, “mobile access to apps in the cloud”, “mobile, on private (BYOD) terminals, just take an App” “Other” (not categorized elsewhere): “all the IT functions are scrutinized on future viability”, “digital transformation”, “network and server integration”, “IT 2.0”, “proliferation of IT in non-typical IT areas (everyday applications)”, “see industry 4.0 approach”, “technology through distribution partnerships with leading innovator”, “IT with solid budget”, “intelligent exploitation of existing resources”
  • New IT Survey: Germany

    1. 1. IT Pros Survey: Germany A look at the evolving role of IT, its drivers, needed skillsets, and how IT pros view their roles within this “new IT” environment Conducted by C White Consulting November 2013 1
    2. 2. Study Overview: areas of discussion » What are the top emerging technologies impacting/evolving the role of IT? » How much has increased infrastructure complexity changed an IT pro’s roles/responsibilities within the past 3-5 years, and how will it change the role into the next 3-5 years? » Are IT pros both prepared and empowered to provide a higher level of business value given these identified emerging technologies and their definition of the “new IT”? For the purposes of this study, “infrastructure complexity” is defined as the continuously growing, increasingly complicated nature of the infrastructure due to new technologies (such as SDN, virtualisation, etc.) as well as the ever-increasing responsibilities placed on IT professionals from an IT operations perspective (by supporting new service offerings such as cloud, mobility, etc.) and business operations perspective (such as compliance) 2
    3. 3. Demographics: breakdown of survey respondents Company Size (number of employees) 8% 7% 35% 10% 9% 11% 14% 25-49 FTEs 50-99 FTEs 100-249 FTEs 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 1500-4999 FTEs 5000+ FTEs IT Pro’s Role 9% Practitioner 11% 45% 6% Manager Director 20% IT Consultant 15% Other IT-related 152 IT practitioners, managers and directors in Germany from small, mid-size and enterprise companies participated in a November 2013 online survey 3
    4. 4. Top Emerging Technologies Evolving the Role of IT Pro 4
    5. 5. Top Emerging Technologies Evolving the Role of IT Technology Advancement with Most Significant Business Impact in Last 3-5 Years 0% 10% 20% 30% 40% 35% 21% Mobility 17% 11% 8% Cloud computing 8% Data analytics 3% 27% 25% 60% 70% 40% 30% Compute virtualisation (server or desktop) 50% 61% #1 #2 80% 90% 100% Overall Small Bus Mid-Size Bus 19% 27% Enterprise 16% 7% 4% 5% 3% 4% Compliance Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 0% 3% 3% 5% Self-service automation 0% 3% 3% 4% Other 1% 3% 0% 1% SDN/virtual networks 1% 3% 0% 0% Forty percent of all IT pros surveyed indicate that compute virtualisation (server or desktop) is the technology advancement that had the most significant impact on their business within the last 3-5 years, followed by mobility and cloud computing. By business size, enterprise business IT pros indicate that cloud computing (rather than mobility) follows compute virtualisation, while small business IT pros (qualitatively) place data analytics above cloud computing. Which technological advancement had the most significant impact on your company within the last 3-5 years? [choose only one, provided “other” fill in blank option as well] 5
    6. 6. Top Emerging Technologies Evolving the Role of IT Emerging Technology That Is Most Disruptive to Business 0% 10% 20% 29% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 22% Compliance 16% 14% Mobility 16% 17% 13% 22% 29% 24% 40% 35% 39% 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 8% 8% 6% 9% Data analytics 3% Cloud computing Compute virtualisation (server or desktop) 30% 0% 7% 6% 10% 7% 8% 14% 7% 8% 6% 8% Self-service automation Other 2% 3% 0% 3% SDN/virtual networks 1% 3% 0% 0% Nearly 30% of all IT pros surveyed indicate that Bring Your Own ___ (BYOx) – such as device (BYOD) or application (BYOA) – is the emerging technology that is most disruptive to business (in terms of having the most significant impact on business operations as well as IT time/energy spent). Compliance, mobility, and data analytics follow BYOx. By business size, compliance moves to #1 for enterprise IT pros, and (qualitatively) mobility jumps slightly above compliance on both the small business and mid-size business IT pros lists. Which of the following emerging technologies is the most disruptive to your business (in terms of having the most significant impact on business operations as well as IT time/energy spent)? [choose only one, provided “other” fill in 6 blank option as well]
    7. 7. Top Emerging Technologies Evolving the Role of IT Technology Investment Needed Today to Remain Competitive in Next 3-5 Years 0% 10% 14% 17% Data analytics 14% Compute virtualisation (server or desktop) 9% 3% Self-service automation 8% 6% 3% 3% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) Other 40% 50% #1 23% 29% 31% 10% Cloud computing Compliance 30% 21% Mobility SDN/virtual networks 20% 17% 19% 18% 35% #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 12% 16% 14% 12% 6% 9% 6% 8% 8% 0% 4% 5% 3% 4% 3% 3% 1% 8% Almost one-fourth of all IT pros surveyed indicate that data analytics is the most important technology for their business to invest in today in order to remain competitive for the next 3-5 years. Another 21% of all IT pros surveyed indicate mobility is that technology, while 17% said cloud computing. By business size, enterprise IT pros rank cloud computing above mobility, and (qualitatively) both small business and mid-size business IT pros feel more strongly about mobility than data analytics as far as the most important technology for their business to invest in today to remain competitive. In order to remain competitive for the NEXT 3-5 years, what is the most important technology, IT service, or business operation for your company to invest in today? [choose only one, provided “other” fill in blank option as well] 7
    8. 8. Infrastructure Complexity & Its Impact on IT Pros 8
    9. 9. Infrastructure Complexity & Its Impact on IT Pros Impact of Infrastructure Complexity on IT Role in Last 3-5 Years (Overall) 1% 8% 3% 38% 51% 7% It has greatly affected my role/responsibilities It has somewhat affected my role/responsibilities 42% Small Business IT Pros 50% It has not affected my role/responsibilities Do not know Mid-Size Business IT Pros 6% 0% 47% 47% Enterprise IT Pros 7% 0% 35% 57% Over 90% of IT professionals said infrastructure complexity has either somewhat affected or greatly affected their role/responsibilities within the last 3-5 years. And as business size increases, so does the percentage of IT pros who feel that that infrastructure complexity has “greatly affected” their role/responsibilities. Based on the definition of “infrastructure complexity” above, how much has increased infrastructure complexity changed your IT role/responsibilities within the last 3-5 years? [choose only one] 9
    10. 10. Infrastructure Complexity & Its Impact on IT Pros Length of Time Technologies Have Been Managed by IT 0% Compute virtualisation (server or desktop) Mobility Compliance 10% 20% Cloud computing 19% 11% 11% 100% IT has managed <1yr Managed in dept other than IT 29% 16% 16% 15% 7% Managed by MSP 43% 13% 15% 11% 4% 5% 3% 3% 90% 24% Do not use 36% 24% 20% 17% 42% 9% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 80% IT has managed 1-3yrs 11% 12% SDN/virtual networks 33% 25% 5% 2% 70% IT has managed >3yrs 7% 3% 60% 60% 26% 20% Self-service automation 50% 69% 6% 4% Data analytics 40% 21% 3% 0% 3% 4% 3% 3% 3% 30% 17% 32% 38% Nearly half (47%) of all IT departments surveyed are currently managing ALL listed technologies. Compute virtualisation and mobility have been managed by IT the longest, with 60% or more of IT departments having managed each technology for over 3 years. Compliance and data analytics are each managed by an internal department other than IT within 11% of all companies surveyed, and cloud computing is managed by a managed service provider (MSP) within 11% of all companies surveyed as well. IT professionals are increasingly asked to take on additional responsibilities as new technologies, IT service offerings, and business operations requirements emerge. As a result of this increased infrastructure complexity, which statement below best applies to each of the following technologies? [choose 10 one response per row, provided “other” fill in the blank option as well]
    11. 11. Infrastructure Complexity & Its Impact on IT Pros IT Skills Becoming Automated within Next 3-5 Years 0% 10% 20% 30% 40% Virtualisation 36% 14% 14% Database administration Business analytics Technical support Project management 90% 100% #1 65% 62% #2 Overall Small Bus 45% Mid-Size Bus 38% 39% Enterprise 47% 27% 30% 28% 26% Network engineering Other 80% 52% 19% Data center 70% 54% 38% 24% 22% Cloud or SaaS 60% 51% 43% 41% 33% 38% Mobile apps/device management Programming/Development 46% 39% Server management Information security 50% 6% 20% 26% 16%19% 11% 17% 15% 14% 14% 16% 12% 14% 14% 3% 3% 3% 4% 3% 5% 0% 3% 2% 3% 3% 1% Over half of all IT pros surveyed indicate that both virtualisation and server management are the top IT skillsets that will become automated within the next 3-5 years, followed by mobile apps/device management. Over 97% of IT pros agree that neither programming/dev nor project management will become automated within that same time period. By business size, cloud/SaaS jumps over mobile apps/device management into the #3 spot for enterprise IT pros, and (qualitatively) mid-size business IT pros also include data center (in additional to virtualisation) as the most likely IT skillset to become automated within the next 3-5 years. Which IT skills will become automated within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 11
    12. 12. Infrastructure Complexity & Its Impact on IT Pros IT Skills in Higher Demand within Next 3-5 Years 0% 10% 20% 30% 40% 50% 60% 65% 65% 64% 65% Information security 46% Mobile apps/device management 30% Cloud or SaaS 42% 38% 39% Business analytics 57% 58% 56% 64% 80% #1 #2 53% 100% Overall Small Bus 75% 46% 90% Mid-Size Bus Enterprise 36% 35% 35% 39% 34% 33% 38% 32% Virtualisation Project management 14% Network engineering Programming/Development 6% 21% 21% 17% 18% 28% 27% 14% 14% 13% 17% 13% 8% 11% 17% 13% 11% 14% 13% 11% 19% 17% 5% Technical support Data center Database administration Server management Other 70% 1% 0% 0% 1% Nearly two-thirds of all IT pros surveyed indicate that information security is the top IT skillset that will be in higher demand within the next 3-5 years, followed by mobile apps/device management and cloud/SaaS. At least 86% of IT pros agree that technical support, data center, database administration, and server management will not be in any higher demand over the next 3-5 years. By business size, enterprise IT pros consider a cloud/SaaS skillset to be in higher demand than any other IT skillset within the next 3-5 years. Which IT skills will be in higher demand within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 12
    13. 13. Infrastructure Complexity & Its Impact on IT Pros IT Role Needing to Adapt The Most within Next 3-5 Years 0% 10% 20% 30% 32% Information security 13% Applications Data center Network Systems Firewall Database administration Repair Other 0% 0% 9% 11% 12% 9% 11% 13% 8% 12% 6% 8% 6% 3% 11% 4% 3% 3% 3% 3% 2% 37% 37% 38% #2 17% 18% 17% 17% Privacy Server 40% 50% 60% 70% 80% 90% 100% #1 Overall Small Bus 24% Mid-Size Bus Enterprise 4% 2% 0% 3% 3% 1% 0% 3% 0% 0% 0% 0% 0% Almost 40% of all IT pros surveyed indicate that information security is the IT role that will need to adapt the most to evolving technology within the next 3-5 years. A distant second overall is the privacy role, where 17% of all IT pros feel this role will need to adapt the most. By business size (qualitatively), one-fourth of small business IT pros feel that the applications role (rather than privacy) follows information security. Which IT role will need to adapt the most to evolving technology within the next 3-5 years? [choose only one, provided “other” fill in blank option as well] 13
    14. 14. IT Pro Preparation & Empowerment for the “New IT” Environment 14
    15. 15. IT Pro Preparation & Empowerment for the “New IT” IT Pro Confidence in Providing Guidance for Strategic Business Decisions (Overall) 2%1% Small Business IT Pros 0% 0% 49% 51% I am completely confident Mid-Size Business IT Pros 3% 3% I am somewhat confident 43% 44% 54% I am not confident at all Do not know 50% Enterprise IT Pros 2% 0% 37% 61% While 97% of all IT pros are some degree of confident that they could provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies, just over half are completely confident in that same endeavor. By business size (qualitatively), mid-size business IT pros appear to have lower levels of confidence compared to their counterparts. With emerging technologies creating greater infrastructure complexity, the role of the IT professional has become even more sophisticated. How confident are you that you could provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) 15 for a new IT idea/project within your area of responsibility)? [choose only one]
    16. 16. IT Pro Preparation & Empowerment for the “New IT” Opportunity for IT Pro to Provide Guidance for Strategic Business Decisions (Overall) Small Business IT Pros 8% 0% 32% 1% 59% 10% All the Time Mid-Size Business IT Pros 8% 0% 41% Occassionally 47% 44% Rarely 49% Never Enterprise IT Pros 11% 1% 42% 46% Almost every IT pro (99%) is given the opportunity to provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies; however, the majority (59%) only have the opportunity to do so “occasionally” or “rarely”. How often are you given the opportunity to provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) for a new IT idea/project within your area of responsibility)? [choose only one] 16
    17. 17. IT Pro Preparation & Empowerment for the “New IT” Additional Skills Needed by IT Pros in order to Feel More Empowered 0% 10% 20% 30% 40% 50% 60% 45% 57% I would need more training in my area(s) of responsibility 70% #1 44% 39% 36% 32% 31% 39% I do not need anything else - I am confident I could do so today 80% 90% 100% Overall Small Bus Mid-Size Bus #2 Enterprise 32% 19% I would need a better understanding of the business I would need something else 33% 37% 7% 5% 3% 9% Sampling of Noteworthy Open-Ended Responses for “Need Something Else” Earlier Engagement in Business Planning Process: “[better] understanding of the complexity …”, “innovative thinking in corporate governance”, “rational thinking …” Greater Management Support: “someone must also listen to me”, “the Manager really listening” Just under half of all IT pros surveyed indicate that they would need more training in their area(s) of responsibility in order to feel more empowered to provide the guidance and expertise necessary to help their business make informed, strategic decisions regarding emerging technologies. Just over one-third of all IT pros feel they need nothing else to feel empowered to do so, while just under one-third of all IT pros would need a better understanding of the business. As business size increases, the percentage of IT pros needing a better understanding of the business increases as well. And for every small business IT pro that needs a better understanding of the business, three small business IT pros need more training. What else would you need to feel empowered within your organization to provide the guidance and expertise necessary to help your business make informed, strategic decisions regarding emerging technologies? [choose all 17 that apply, provided “other” fill in blank option as well]
    18. 18. IT Pro Preparation & Empowerment for the “New IT” How IT Pros Define the “New IT” Environment 0% 10% 20% 20% 18% 17% 22% Adopting cloud/SaaS + virtual networks/SDN Accessing info from any device, anywhere, anytime Term means nothing/buzzword Never heard of term Broader partnership/better relationship with business End user-driven, self-service automation Increased agility/adaptability to innovation Adopting cloud/SaaS + mobility 30% 11% 11% 18% 8% 10% 9% 11% 11% 9% 3% 11% 11% 8% 6% 3% 12% 8% 0% 9% 11% 4% 9% 3% 3% 3% 0% 6% 4% #1 #2 40% 50% 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise Sampling of Noteworthy Open-Ended Responses Adopting cloud/SaaS + virtual networks/SDN: “IT as a service provider in the company”, “heterogeneous combination of SDN, virtualisation, and cloud computing”, “IT as a service”, “the new cloud-based and virtual technologies based on the users and mobile devices, taking into account the prevailing safety standards and policies to be made available”, “the end-to-end virtualisation of hardware and software, and the associated change of it from the product to the service”, “redefinition of the tradition IT landscape – more virtualisation/cloud (IaaS, PaaS, SaaS)”, “service-oriented IT” Accessing info from any device, anywhere, anytime: “everything open to all, more and more users allowed”, data access from everywhere and with any device:, “global availability of information”, “I want to do whatever I need to do with whatever device I have”, “IT from the electrical outlet – just plug it in and it works” Broader partnership/better relationship with business: “IT that generates One-fifth of all IT pros define the “New IT” environment as adopting cloud/SaaS AND virtual networks/SDN, while another 11% consider “New IT” as accessing information from any device, anywhere at any time. The “New IT” is a concept that is increasingly being discussed within the IT industry, yet no standardized definition exists today. How would you 18 define the “new IT”? [fill in blank] value for business and society”, “alignment of IT to the „new‟ needs”, “business-critical IT”, “IT as a business enabler”, “IT must fully support the business model”, “DevOps is a step in this direction: an integrative approach between different business and IT departments”, “new IT manages not only requested IT systems but he himself is a driving innovative force for business opportunities/new business models”, “… driven by business needs …”, “increased consideration of business-relevant trends and processes which are subject to our customers („outside looking in‟)”

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