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IT TRENDS REPORT 2O15:
BUSINESS AT THE SPEED OF IT
A LO O K AT THE CURRE NT S TATE O F
S I G NI FI CANT NE W TE CHNO LO G ...
STUDY OVERVIEW
IT and IT’s ability to successfully adopt significant new technologies is
critical to long-term business su...
STUDY OVERVIEW
Without empowering IT to effectively overcome these barriers,
organizations struggle to achieve expected re...
STUDY OVERVIEW
To better empower IT to overcome these barriers and drive the success
of their businesses through technolog...
STUDY OVERVIEW
5
D E M O G R AP H I C S : S U RV E Y R E S P O N D E N TS
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RES...
FULL SURVEY RESULTS
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I M P O R TAN C E O F AD O P TI N G N E W TE C H N O L O G Y F O R
L O N G - TE R M S U C C E S S
© ...
FULL SURVEY RESULTS
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TO P B AR R I E R S B AR R I E R S TO I T AD O P TI O N O F
S I G N I F I C AN T N E W TE C H N O L ...
FULL SURVEY RESULTS
8
E N G AG I N G TH E C I O
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
46%
47%
33%
18%
9%
...
FULL SURVEY RESULTS
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I T P R O P E R C E P TI O N O F C I O I N V O LV E M E N T
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RI...
FULL SURVEY RESULTS
10
P R I M ARY R O L E O F C I O
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
54%
15%
47%
37...
FULL SURVEY RESULTS
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AD D I TI O N A L S U P P O R T N E E D E D F R O M C I O
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIG...
FULL SURVEY RESULTS
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TI M E N E E D E D TO C O M P L E TE E AC H S TAG E AF TE R
AD O P TI O N D E C I S I O N H AS B E ...
FULL SURVEY RESULTS
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M O V I N G F R O M AD O P TI O N TO I M P R O V E D E F F I C I E N C Y
© 2015 SOLARWINDS WORLDWID...
FULL SURVEY RESULTS
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AC H I E V I N G E X P E C TE D R E TU R N O N I N V E S TM E N T ( R O I )
© 2015 SOLARWINDS WORLD...
FULL SURVEY RESULTS
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D I S R U P TI O N TO U S E R S D U R I N G I M P L E M E N TAT I O N
© 2015 SOLARWINDS WORLDWIDE, ...
FULL SURVEY RESULTS
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I T I N F R AS T R U C T U R E M I G R ATE D TO TH E C L O U D
© 2015 SOLARWINDS WORLDWIDE, LLC. AL...
FULL SURVEY RESULTS
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AR E A S O F I T I N F R AS TR U C TU R E AL R E A D Y M I G R ATE D
TO TH E C L O U D
© 2015 SOLAR...
FULL SURVEY RESULTS
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I S S U E S AF F E C TI N G TH E U S E O F B U S I N E S S - C R I TI C A L TE C H
© 2015 SOLARWIND...
FULL SURVEY RESULTS
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I M PAC T O F R E S O LV I N G B I G G E S T P E R F O R M AN C E I S S U E
© 2015 SOLARWINDS WORLD...
The SolarWinds and SolarWinds & Design marks are the
exclusive property of SolarWinds Worldwide, LLC and its
affiliates, a...
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IT Trends Report 2015: Business at the Speed of IT, Public Sector Results

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IT Trends Report 2015: Business at the Speed of IT
A look at the current state of significant new technology adoption, barriers to adoption and needs of IT pros tasked with delivering organizational impact

(North America, Public Sector)

Published in: Technology
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IT Trends Report 2015: Business at the Speed of IT, Public Sector Results

  1. 1. IT TRENDS REPORT 2O15: BUSINESS AT THE SPEED OF IT A LO O K AT THE CURRE NT S TATE O F S I G NI FI CANT NE W TE CHNO LO G Y ADO P TI O N, BARRI E RS TO ADO P TI O N AND NE E DS O F I T P RO S TAS KE D WI TH DE LI V E RI NG BUS I NE S S I MP ACT (NORTH AMERICA, PUBLIC SECTOR) S URV E Y CO NDUCTE D BY C WHI TE CO NS ULTI NG DE CE MBE R 2 0 1 4
  2. 2. STUDY OVERVIEW IT and IT’s ability to successfully adopt significant new technologies is critical to long-term business success. The new measures of IT performance are not just availability, reliability and uptime—but also business productivity, growth and profitability. However, barriers and challenges, including, for some, business leadership, continue to stall adoption and therefore business impact. • Nearly all—92 percent—of respondents indicated that adopting significant new technologies is at least somewhat important to their organization’s long-term success; of those, 51 percent said it is important and another 17 percent said it is extremely important • By weighted rank, budget limitations placed as the top barrier to adopting those significant new technologies, followed by a shortage of IT personnel to implement and/or manage the technology, and the inability to convince decision makers of the need and/or benefit, respectively • While 62 percent of survey-takers indicated they view their organizations’ CIO as an enabler in adopting significant new technologies, more than one-quarter said their CIO is either a barrier or uninvolved 2 K E Y F I N D I N G S © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  3. 3. STUDY OVERVIEW Without empowering IT to effectively overcome these barriers, organizations struggle to achieve expected results from technology adoption within anticipated timeframes, and to ensure overall business- critical technology performance. • More than half of IT professionals surveyed said it took longer than anticipated—25 percent said much longer—for the last significant new technology their organization adopted to start impacting business and/or end-user efficiency • Approximately half of the survey-takers said their organizations’ last adoption of a significant new technology achieved expected return on investment within the projected timeframe; while approximately one-third said it took longer than expected—14 percent of those said it took much longer • Over 90 percent of respondents said their organizations’ end-users were negatively affected by a performance or availability issue with business-critical technology in the past 12 months; nearly 30 percent of those reported that such issues occurred six times or more 3 K E Y F I N D I N G S © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  4. 4. STUDY OVERVIEW To better empower IT to overcome these barriers and drive the success of their businesses through technology adoption, organizations must first provide IT with more resources, better training and development, and greater autonomy. • Nearly 50 percent of survey-takers said more resources, such as budget, personnel and time, ranked as their number one need to feel more empowered • More or better training and development (31 percent), greater IT department autonomy (30 percent), stronger CIO support when liaising with other business leaders (24 percent, tie), more or better strategic counsel and guidance from the CIO (24 percent) and more timely CIO approvals (24 percent) rounded out the list of IT’s top needs by those surveyed 4 K E Y F I N D I N G S © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  5. 5. STUDY OVERVIEW 5 D E M O G R AP H I C S : S U RV E Y R E S P O N D E N TS © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 123 IT practitioners, managers and directors in the U.S. and Canada from public-sector organizations participated in a December 2014 online survey 7% 12% 9% 17% 5% 12% 38% Organization Size (number of employees) 50-99 FTEs 100-249 FTEs 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 1500-4999 FTEs 5000+ FTEs 51% 19% 21% 4% 5% IT Pro’s Role Practitioner Manager Director IT Consultant Other IT-related
  6. 6. FULL SURVEY RESULTS 6 I M P O R TAN C E O F AD O P TI N G N E W TE C H N O L O G Y F O R L O N G - TE R M S U C C E S S © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 17% 51% 24% 8% 0% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Extremely Important Important Somewhat Important Not Important at All Do not know In general, how important is adopting significant new technologies (those that each require over 10% of the annual IT budget) to your company’s long-term business success? [choose only one] Over two-thirds of all IT pros surveyed indicate that adopting significant new technologies is important or extremely important to their company’s long-term business success.
  7. 7. FULL SURVEY RESULTS 7 TO P B AR R I E R S B AR R I E R S TO I T AD O P TI O N O F S I G N I F I C AN T N E W TE C H N O L O G I E S © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 78% 47% 37% 45% 37% 37% 53% 55% 37% 20% 51% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Budget limitations Convincing bus dec makers of need/benefit Lack of IT empowerment Lack of skills needed to implement/manage Inability to prove ROI Disruption to bus/end user perf during implementation Need to continue supporting old, legacy tech Security/Compliance concerns Concerns over IT managing hetero/multi-vendor environs Concerns over IT never having implemented a sig new tech Shortage of IT personnel to implement/manage What are your FIVE biggest barriers to IT adoption of significant new technologies (those that each require over 10% of the annual IT budget)? [rank 1-5 with 1 “biggest barrier”, also provided “other” write-in option] Over three-fourths of all IT pros surveyed indicate that budget limitations is one of their top 5 barriers to IT adoption, with over two-fifths listing budget limitations as their biggest barrier. Over half indicate that security/compliance concerns are one of their top 5 barriers, followed by the need to continue supporting old, legacy technology. By weighted rank, budget limitations is also the #1 barrier, followed by (#2) shortage of IT personnel to implement and/or manage the technology and (#3) convincing decision makers of the need/benefit of IT adoption. #1 by weighted rank #3 by weighted rank #2 by weighted rank #5 by weighted rank #7 by weighted rank #6 by weighted rank #4 by weighted rank
  8. 8. FULL SURVEY RESULTS 8 E N G AG I N G TH E C I O © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 46% 47% 33% 18% 9% 20% 4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% During the initial exploratory stage (for strategic guidance) During the resource planning stage (budget & staff) Duing the procurement/purchasing phase (for final approval/sign-off) During the implementation stage I am NOT required to engage my CIO/equivalent highest ranking IT executive I seek my CIO's input throughout the project life of a significant new technology Other Point(s) at Which IT Pro is Required to Engage CIO At what point(s) in adopting a significant new technology (one requiring over 10% of the annual IT budget) are you required to engage your Chief Information Office (CIO) (or the equivalent highest ranking technology executive within your company if you do not have a CIO)? [choose all that apply, also provided “other” write-in option] Nearly half of all IT pros surveyed are required to engage their CIO in the resource planning stage and the initial exploratory stage (respectively), and one-third engage during the procurement/purchasing phase.
  9. 9. FULL SURVEY RESULTS 9 I T P R O P E R C E P TI O N O F C I O I N V O LV E M E N T © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 16% 62% 10% 13% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% A barrier An enabler Uninvolved Do not know IT Pros Perceive their CIO as … In general, how would you describe your CIO (or the equivalent highest ranking technology executive within your company if you do not have a CIO) in regard to adopting significant new technologies? [choose only one] Nearly two-thirds of all IT pros surveyed consider their CIO as an enabler to adopting significant new technologies, and less than one-fifth consider their CIO a barrier.
  10. 10. FULL SURVEY RESULTS 10 P R I M ARY R O L E O F C I O © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 54% 15% 47% 37% 24% 38% 3% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Budget approvals IT training & development Strategic counsel & guidance Liaison to the business IT project management Involved in all areas of IT Other IT Pro Perception of CIO’s Primary Role(s) What is the primary role of your organization’s Chief Information Officer (CIO) (or the equivalent highest ranking technology executive within your company if you do not have a CIO)? [choose all that apply, also provided “other” write-in option] Over half of all IT pros surveyed consider their CIO’s primary role to approve budgets while just under half consider their CIO’s primary role providing strategic counsel & guidance. Nearly two-fifths consider the CIO’s primary role is to be involved in all areas of IT while nearly the same percentage consider the CIO’s role is as a liaison to the business. #2 #1 #4 #3
  11. 11. FULL SURVEY RESULTS 11 AD D I TI O N A L S U P P O R T N E E D E D F R O M C I O © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 31% 24% 18% 30% 47% 24% 24% 3% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Provide more/better IT training & development Provide more/better strategic counsel & guidance Provide more/better IT project management Allow for more autonomy of the IT department Provide more/better resources (such as budget/staff/time for project execution) Provide more timely approvals Provide stronger support of IT when liaising with business Other IT Pro to CIO: Would You Please … How could your Chief Information Officer (CIO) (or the equivalent highest ranking technology executive within your company if you do not have a CIO) better aid you in carrying out your IT role/responsibilities? [choose all that apply, also provided “other” write-in option] Nearly half of all IT pros surveyed would like their CIO to provide more/better resources (such as budget/time/staff for project execution) while nearly one-third would like more/better IT training & development and 30% would like for their CIO to allow for more autonomy of the IT department. One-fourth (respectively) would like the CIO to provide stronger support of IT when liaising with the business, provide more/better strategic counsel & guidance, and provide more timely approvals. #1 #2 #3
  12. 12. FULL SURVEY RESULTS 12 TI M E N E E D E D TO C O M P L E TE E AC H S TAG E AF TE R AD O P TI O N D E C I S I O N H AS B E E N M AD E ( W E I G H T E D R A N K A V E R A G E ) © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 2.88 2.75 2.76 3.72 4.44 4.46 1.00 2.00 3.00 4.00 5.00 6.00 Research Budget acquisition Deployment/implementation Testing IT training End user training Once the decision has been made to adopt a significant new technology (one requiring over 10% of the annual IT budget), which of the following stages typically takes the longest to complete? [rank 1-6 with 1 “longest”] Overall, IT pros surveyed indicate that the budget acquisition stage takes the longest to complete (by overall weighted rank average), with nearly one-third ranking it as their longest stage of the six stages. The deployment/implementation stage and then research stage follow as the next longest stages. The shortest stage based on length of time needed to complete is end user training. #1 LONGEST Stage by weighted rank #2 by weighted rank #3 by weighted rank #4 by weighted rank #5 by weighted rank (Longest stage) (Shortest stage) #6 SHORTEST Stage by weighted rank
  13. 13. FULL SURVEY RESULTS 13 M O V I N G F R O M AD O P TI O N TO I M P R O V E D E F F I C I E N C Y © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 7% 10% 25% 31% 25% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Much shorter length of time than planned/expected Slightly shorter length of time than planned/expected About the amount of time planned/expected Slightly longer length of time than planned/expected Much longer length of time than planned/expected Do not know Length of Time Needed for Last Significant New Technology to Move from Adoption to Efficiency Please think about the last significant new technology your organization adopted: how long did it take to move from adoption to improved business/employee efficiency? [choose only one] Nearly one-third of all IT pros surveyed indicate it took slightly longer than planned/expected to move the last significant new technology their organization adopted from adoption to improved business/employee efficiency. One-fourth indicate it took about the amount of time planned/expected, while another one-fourth say it took much longer than anticipated.
  14. 14. FULL SURVEY RESULTS 14 AC H I E V I N G E X P E C TE D R E TU R N O N I N V E S TM E N T ( R O I ) © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 3% 11% 37% 20% 14% 15% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Much shorter length of time than planned/expected Slightly shorter length of time than planned/expected About the amount of time planned/expected Slightly longer length of time than planned/expected Much longer length of time than planned/expected Do not know Length of Time Needed for Last Significant New Technology to Achieve Expected ROI Please think about the last significant new technology your organization adopted: how long did it take to achieve expected return on investment (ROI)? [choose only one] Over one-third of all IT pros surveyed indicate it took about the amount of time planned/expected to achieve expected ROI from the last significant new technology their organization adopted. Another one-third indicate it took longer (slightly longer and much longer combined) than anticipated, while 14% said it took a shorter length of time (slightly shorter and much shorter combined) than anticipated.
  15. 15. FULL SURVEY RESULTS 15 D I S R U P TI O N TO U S E R S D U R I N G I M P L E M E N TAT I O N © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 7% 37% 46% 7% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Not affected at all Minimally affected (no complaints, little/no performance issues) Affected (received complaints, some performance issues) Greatly affected (substantial performance issues) Do not know Amount Business/End Users Were Affected While Implementing Last Significant New Technology Please think about the last significant new technology your organization adopted: how much were business/end users affected during the implementation process? [choose only one] Nine-tenths of all IT pros surveyed indicate business/end users were affected (minimally affected, affected and greatly affected combined) from the last significant new technology their organization adopted, however, less than one-tenth were greatly affected.
  16. 16. FULL SURVEY RESULTS 16 I T I N F R AS T R U C T U R E M I G R ATE D TO TH E C L O U D © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. What is your best estimate of the percentage of your IT infrastructure that has been migrated to the cloud (public, private or hybrid)? [choose only one] Nearly three-fifths of all IT pros surveyed have migrated less than 25% of their IT infrastructure to the cloud while 13% have not migrated anything to the cloud and 16% have migrated half or more of their IT infrastructure to the cloud. 13% 26% 31% 11% 13% 3% 0% 3% % of IT Infrastructure Migrated to Cloud 0% migrated 1-9% migrated 10-24% migrated 25-49% migrated 50-74% migrated 75-99% migrated 100% migrated Do not know
  17. 17. FULL SURVEY RESULTS 17 AR E A S O F I T I N F R AS TR U C TU R E AL R E A D Y M I G R ATE D TO TH E C L O U D © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 29% 31% 11% 47% 45% 16% 4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Database Software Security (Testing aaS) Applications Storage No areas have been migrated to the cloud Other Which area(s) of your IT infrastructure have been migrated to the cloud (public or private)? [choose all that apply, also provided “other” write-in option] Almost half of IT pros surveyed indicate applications have been migrated to the cloud while 45% have already migrated Storage and nearly one-third have migrated Software and Databases (respectively).
  18. 18. FULL SURVEY RESULTS 18 I S S U E S AF F E C TI N G TH E U S E O F B U S I N E S S - C R I TI C A L TE C H © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. How many times in the past twelve months has your organization experienced a performance and/or availability issue that affected the end user’s ability to use a business-critical technology in performing his/her role/responsibilities? [choose only one] Over three-fifths of all IT pros surveyed indicate that 1-5 times in the past 12 months performance and/or availability issues have affected the end user’s ability to use business-critical technology while another 15% say that has happened 6-10 times, and 14% say that has happened 11 or more times. 6% 62% 15% 6% 8% 4% No. of times in past 12 months that performance and/or availability issues have affected end user’s ability to use business-critical technology None 1-5 times 6-10 times 11-15 times 16+ times Do not know
  19. 19. FULL SURVEY RESULTS 19 I M PAC T O F R E S O LV I N G B I G G E S T P E R F O R M AN C E I S S U E © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 35% 15% 18% 13% 18% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Network traffic Application data Database performance Hosted environments SaaS apps that integrate with your business Other Performance Issue That If resolved Would Produce Greatest Overall Benefit to IT, Business & End Users If you had the ability to instantaneously resolve current performance issues, in which ONE area (over all others) would solving performance issues result in the greatest overall benefits for IT, the business, and end users? [choose only one, also provided “other” write-in option] Over one-third of IT pros surveyed indicate that resolving network traffic performance issues would result in the greatest overall benefits for IT, the business, and end users while nearly one-fifth (respectively) indicate that either resolving database performance or resolving SaaS apps that integrate with the business would result in the greatest benefits.
  20. 20. The SolarWinds and SolarWinds & Design marks are the exclusive property of SolarWinds Worldwide, LLC and its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies. © 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

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