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IT Alert Management Survey Results - February 2013

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SolarWinds recently conducted a survey on IT Alert Management with participation from over 150 IT professionals. We learned about the challenges faced in managing alerts. Here are the findings…

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IT Alert Management Survey Results - February 2013

  1. 1. SolarWinds Survey Reveals: Managing IT Alerts is Time-Consuming & Frustrating Is Alert Management a PAIN? Learn how SolarWinds can help…© 2013, SolarWinds Worldwide, LLC. All rights reserved. 1
  2. 2. IntroductionSolarWinds recently The Agendaconducted a survey on IT » The Survey – What did the ITAlert Management with guys say?participation from over 150 » Outcome – What are theIT professionals. challenges? » Key Takeaway – What does theWe learned about the survey mean to you?challenges faced in » Recommendation – Removemanaging alerts. the complexity in alert management.Here are the findings…2013 IT SECURITY SURVEY – BY SOLARWINDS 2
  3. 3. Complexity in managing IT alerts Out of 150+ respondents, over 73% of survey respondents said alert management was a real pain in their organization.2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 3
  4. 4. How is on-call scheduling handled? More than 40% rely on a physical device for on-call scheduling2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 4
  5. 5. What is the effectiveness? 65% said the methods they are currently using to manage on-call scheduling were “somewhat” or “not at all” effective.2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 5
  6. 6. What are the missing features?More than 60% of the respondents feel acknowledging an alert from their phone, withoutrequiring VPN login is a feature majorly missed from their alert management program 2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 6
  7. 7. Are these alerts meant for you? 75% of respondents said they get alerts that are not their problem to deal with at least once a month while 50% of respondents said this happens at least once a week.2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 7
  8. 8. Number of vendors Close to 50% use more than 3-5 vendors to manage their IT infrastructure2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 8
  9. 9. What has come out of the survey?» Biggest challenges faced with alert management 1. Tracking alerts 2. Getting the alerts to the right person/team 3. Getting/responding to requests 4. Determining if alerts are mission critical 5. Sending valid/actionable alerts. Built-in alert escalation» Frequent consequences of missing an alert 1. Not knowing there is a problem before the end-users know it 2. Faulty alerts due to clumsy software design 3. Late response to outage2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 9
  10. 10. What does the survey mean to you?» It’s time that you remove the complexity out of IT alert management and treat all alerts from a single console» You need to be able to  Simplify alert management  Know the problem before the end-users know it  Manage all of your IT alerts from a single environment  Deal with alerts only meant for you  Effectively handle on-call scheduling  Send alerts to the right person on the right team at the right time2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 10
  11. 11. IT alert management can be a real pain – fix it free with SolarWinds Alert Central Managing IT alerts has never been this easy! --- Watch Video--- How can SolarWinds Alert Central be the perfect magic wand?» Consolidate alerts from a galaxy of IT systems into a single environment where you can easily manage alerts, on-call scheduling and escalations» Some cool features  Filter alerts to see what matters to you  See alert status at a glance  Send alerts to the right groups  Acknowledge, escalate or reopen from the product UI or the alert  Reply to alert emails, no VPN access required  Automatically route alerts to the appropriate group(s)  Test routing rules before you put them into practice 2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 11
  12. 12. How Does SolarWinds Alert Central work?2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 12
  13. 13. Helpful resources We invite you to learn more about SolarWinds Alert Central » Consolidate & Manage Your IT Alerts With SolarWinds Alert Central » It’s FREE & Integrates with Virtually ANY IT Software that Sends Alerts! --- Click at the link above ---2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 13
  14. 14. Thank you!2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS 14

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