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Back to the Basics of System and Application Management


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SolarWinds Application Performance Monitor (APM) is now Server & Application Monitor (SAM).

For more information on SAM, visit:

Watch this webcast:

Last month we discussed the huge explosion of networking gear and technologies, and why it’s important to have a solid understanding of the basics of network monitoring. Well, that explosion has been mirrored by the equally intense explosion of application and systems technologies. In this month’s Geek Speak, we will provide you guidance on setting up these basics correctly so you can feel confident that you are building on a solid foundation. Specifically, we will discuss the following:

• Understanding Application Components
• Machine Level Systems Monitoring
• Process and Service Monitoring
• Transaction Monitoring
• Best Practices for Application Monitoring

Join us for this educational webcast and you’ll walk away knowing that once you have the network, applications and systems all in control, you will have the IT “bull by the horns”!

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Back to the Basics of System and Application Management

  1. 1. Back to the Basics of Application and System Management Copyright © 2011, SolarWinds Worldwide, LLC.  All rights reserved.
  2. 2. <ul><li>A big “Howdy” from SolarWinds in Austin Texas </li></ul><ul><ul><li>Josh Stephens – V.P. of Technology and Head Geek! </li></ul></ul><ul><ul><li>Jeremy Morrill - Product Manager </li></ul></ul><ul><li>Today ’s Topic: </li></ul><ul><li>Back to the Basics of Application </li></ul><ul><li>and System Management </li></ul><ul><li>Who is SolarWinds? </li></ul><ul><ul><li>What we do… </li></ul></ul><ul><ul><li>Who are our customers? </li></ul></ul><ul><ul><li>The SolarWinds community… </li></ul></ul>Introduction
  3. 3. A Few Notes about Today ’s Session J0sher2014 <ul><ul><li>Today ’s session will be fairly technical </li></ul></ul><ul><ul><ul><li>We only have an hour </li></ul></ul></ul><ul><ul><li>Ask questions! </li></ul></ul><ul><ul><ul><li>Don ’t be afraid to ask deeper questions </li></ul></ul></ul><ul><ul><ul><li>Don ’t wait ‘till the end – ask away </li></ul></ul></ul><ul><ul><li>Today ’s session is being recorded </li></ul></ul><ul><ul><ul><li>Recorded session on </li></ul></ul></ul><ul><ul><ul><li>Slides available on </li></ul></ul></ul><ul><ul><ul><li>We’ ll e-mail you links when each are posted </li></ul></ul></ul>
  4. 4. <ul><li>Where Application Management Started </li></ul><ul><li>Understanding Application Components </li></ul><ul><li>Process and Service Monitoring </li></ul><ul><li>Transaction Monitoring </li></ul><ul><li>Best Practices for Managing Applications </li></ul><ul><li>Ensuring Monitoring Continuity </li></ul>
  5. 5. <ul><li>First of all, why is this so important? </li></ul><ul><li>Applications and the transactions they enable are the basis for all business today. From server hardware systems, to application transaction, everything your business does depends on this data chain. </li></ul>© iStockphoto
  6. 6. <ul><li>The Roots of Application Management </li></ul><ul><ul><li>ICMP and SNMP </li></ul></ul><ul><ul><ul><li>“ Is your server operational?” </li></ul></ul></ul><ul><ul><li>Application State </li></ul></ul><ul><ul><ul><li>“ Is this application in a running state?” </li></ul></ul></ul><ul><ul><li>Service and Process State </li></ul></ul><ul><ul><ul><li>“ Are the components that support the application working?” </li></ul></ul></ul>© iStockphoto
  7. 7. <ul><li>Where it Started - Server Monitoring </li></ul><ul><ul><li>Even though the machines have changed, management essentials have not. </li></ul></ul><ul><ul><li>CPU, Memory, Disk, Volumes. </li></ul></ul><ul><ul><li>Same data, just need to look in new places and associate interdependent systems. </li></ul></ul>
  8. 8. <ul><li>Understanding Application Components </li></ul><ul><ul><li>Applications today are a collection of several components. </li></ul></ul><ul><ul><li>Some components are coded into the application, others call out external services or processes. </li></ul></ul>
  9. 9. <ul><li>Advantages of Component Monitoring </li></ul><ul><ul><li>Application reliance on external components is ubiquitous. </li></ul></ul><ul><ul><li>Knowing of a component problem can avoid an application outage. </li></ul></ul>
  10. 10. <ul><li>Now we are Progressing! </li></ul><ul><ul><li>Server Monitoring - The foundation. </li></ul></ul><ul><ul><li>Application Monitoring via Components – it should be working. </li></ul></ul><ul><ul><li>What Can we do to Ensure Application are Functioning for the Users? </li></ul></ul>© iStockphoto
  11. 11. <ul><li>Add User Experience Monitors. </li></ul><ul><ul><li>Test the Application as the User Would. </li></ul></ul>
  12. 12. <ul><li>More Progress! </li></ul><ul><ul><li>Server Monitoring - The foundation. </li></ul></ul><ul><ul><li>Application Monitoring via Components – it should be working. </li></ul></ul><ul><ul><li>Application is Functioning as expected. </li></ul></ul><ul><ul><li>What Else Should We Add? </li></ul></ul>© iStockphoto
  13. 13. <ul><li>Add Multiple Perspectives. </li></ul><ul><ul><li>Test from More Than One Application Management Server. </li></ul></ul>
  14. 14. <ul><li>Adding Multiple Perspectives. </li></ul><ul><ul><li>Add Synthetic Transaction Engines. </li></ul></ul>
  15. 15. <ul><li>We Now Have Holistic Application Management! </li></ul><ul><ul><li>Server Monitoring - The foundation. </li></ul></ul><ul><ul><li>Application Monitoring via Components – the Gears are in Place. </li></ul></ul><ul><ul><li>Measure the User Experience – It’s Working. </li></ul></ul><ul><ul><li>Distribute the Testing – It Works from the Users Context! </li></ul></ul>© iStockphoto
  16. 16. <ul><li>Best Practices for Application Management </li></ul><ul><ul><li>Set Realistic Thresholds </li></ul></ul><ul><ul><ul><li>Use ticket database to locate where you may need to tighten up thresholds. </li></ul></ul></ul><ul><ul><li>Monitor Your Monitor! </li></ul></ul><ul><ul><ul><li>Monitor App Manager’s CPU, drive space at a minimum </li></ul></ul></ul><ul><ul><ul><li>Manage the database server! </li></ul></ul></ul><ul><ul><ul><li>Perform periodic check of </li></ul></ul></ul><ul><ul><ul><ul><li>Logs </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Event messages </li></ul></ul></ul></ul><ul><ul><ul><ul><li>SQL communications and drive buffers </li></ul></ul></ul></ul>
  17. 17. <ul><li>Safeguard Your Foundation </li></ul><ul><ul><li>Regular Backup. </li></ul></ul><ul><ul><li>Redundant Connections. </li></ul></ul><ul><ul><li>Failover/Hot Spare. </li></ul></ul>© iStockphoto
  18. 18. SolarWinds Solutions <ul><li>Check-out the on-line SolarWinds product overview </li></ul><ul><ul><li>Available 24 x 7 </li></ul></ul><ul><li> </li></ul>Modify This Footer: View -> Header & Footer - Slide -
  19. 19. Where to learn more… <ul><li>Documentation </li></ul><ul><ul><li>SolarWinds technical documentation: </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><li>SolarWinds Knowledge Base (KB): </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>Videos, blogs, and webcasts </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>Community </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>Technical Support </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><ul><li>SolarWinds Certified Professional (SCP) program and training content </li></ul></ul></ul><ul><ul><ul><li> </li></ul></ul></ul>
  20. 20. <ul><li>Thank you for attending! </li></ul><ul><li>To learn more or to download free 30-day trials of </li></ul><ul><li>SolarWinds products visit: </li></ul><ul><li>Contact information </li></ul><ul><li>Josh Stephens, Head Geek </li></ul><ul><li>[email_address] </li></ul><ul><li>twitter: sw_headgeek </li></ul><ul><li>Blog: </li></ul>Summary and Q&A Copyright © 2011, SolarWinds Worldwide, LLC.  All rights reserved.