30 November - 03 December | Stockholmsmässan, Sweden



  EuroSTAR 2009 Conference Programme




   Testing For Real - Tes...
Welcome to EuroSTAR 2009
EuroSTAR is the premier international software testing conference in Europe, attracting delegates...
Expert Tutorials
    Full Tutorial descriptions on page 9.

    Monday 30th November - Full Day Training
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Programme Schedule -                                                   Tuesday 1st December

         CONFERENCE PROGRAMME...
Programme Schedule -                                                   Wednesday 2nd December

                 CONFERENCE...
Programme Schedule -                                                  Thursday 3rd December

         CONFERENCE PROGRAMME...
Keynote Presentations

Today’s Testing Innovations
Lee Copeland, Software Quality Engineering, USA
                       ...
Keynote Presentations

  Changing How You Manage & Communicate Change
  Naomi Karten, Karten Associates, USA (continued)
 ...
Keynote Presentations
Moving to an Agile Testing Environment: What Went
Right, What Went Wrong:
Ray Arell, Intel, USA
    ...
Tutorials -                  Monday 30th November - Full Day Training
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Tutorials -                Monday 30th November - Full Day Training
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Tutorials -               Monday 30th November - Full Day Training
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Tutorials -              Monday 30th November - Full Day Training
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Tutorials -              Monday 30th November - Half Day Training
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Tutorials -               Monday 30th November - Half Day Training
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Tutorials -                Monday 30th November - Half Day Training
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Tutorials -                   Monday 30th November - Half Day Training
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Tutorials -               Tuesday 1st December - Half Day Training
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Tutorials -               Tuesday 1st December - Half Day Training
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Tutorials -              Tuesday 1st December - Half Day Training
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Tutorials -                Tuesday 1st December - Half Day Training
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Tutorials -               Tuesday 1st December - Half Day Training
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EuroSTAR 2009 Test Tools & Services Expo

PLATINUM PARTNERS




CONFERENCE ADVANTAGE PARTNERS




EXHIBITORS




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EuroSTAR

 EuroSTAR Conferences Ltd
 Galway Business Park, Dangan,
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Europe's Leading Software Testing Event

  1. 1. 30 November - 03 December | Stockholmsmässan, Sweden EuroSTAR 2009 Conference Programme Testing For Real - Testing For Now Europe’s Leading Software Testing Event
  2. 2. Welcome to EuroSTAR 2009 EuroSTAR is the premier international software testing conference in Europe, attracting delegates and speakers from around the world. Last year in The Hague over 1000 attendees from 31 countries, attended the conference. The theme of this year’s conference is ‘Testing for Real, Testing for Now’. In addition to inspiring keynotes, educational tutorials, interesting tracks and a great exhibition, this year’s conference has some exciting new things. There will be a Test Lab running over two days, where you can put your testing skills into practice, with the help of experts and tools. Tuesday afternoon is a series of mini-tracks after the keynote, so there is lots of information for you to gather in a shorter time. The conference will end with a panel run in a new and innovative way. The conference presentations are focused on giving you the best information to help you work as effectively and efficiently as possible. You will find practical tips you can put to work straight away. Learn from others who have already been where you are about to go. Save time, effort and money through what you will learn at EuroSTAR this year. In the current economic climate, you can’t afford to miss the accumulated knowledge available only at EuroSTAR 2009. Reserve the dates now: 30th November to 3rd December in Stockholm. Dorothy Graham, Programme Chair EuroSTAR 2009 Dorothy Graham has been in software testing for more than 30 years. She is co-author with Tom Gilb of “Software Inspection”, co-author with Mark Fewster of “Software Test Automation”, and co-author with Rex Black, Isabel Evans and Erik Van Veenendaal of “Foundations of Software Testing”. Dorothy was Programme Chair for the first EuroSTAR in 1993. She has been on the boards of a number of conferences and publications in software testing. She was a founder member of the ISEB Software Testing Board and was a member of the working party that developed the ISTQB Foundation Syllabus. She founded Grove Consultants in 1989, and now works as an independent consultant and speaker. She holds the European Excellence Award in Software Testing. Europe’s leading software testing event 1
  3. 3. Expert Tutorials Full Tutorial descriptions on page 9. Monday 30th November - Full Day Training Full Day: 08.30 - 17.00 A Black Box Test Design Techniques B Quality With Agile Lee Copeland, SQE, USA Fran O’Hara, Ken Brennock & Cecile Davis, Sogeti, Ireland C Exploratory Testing Masterclass D Applying a Pragmatic Test Strategy Michael Bolton, DevelopSense, Canada John Fodeh, HP, Denmark Monday 30th November - Half Day Training You may choose either tutorial E or F as your morning option and one of tutorials G or H in the afternoon. Both combined will be charged at the same rate as a full day Tutorial. Monday half-day options may not be chosen in isolation. Morning: 08.30 - 12.15 E Influencing & Negotiation Skills for F Applying Traditional Test Testers Specification Techniques with Graham Freeburn, Sopra Group, Scotland UML Han Duisterwinkel & Albert Mohan, Logica, The Netherlands Afternoon: 13.15 - 17.00 G From Panic to Poise: Presentation H Test Automation Clinic Skills for Test Professionals Simon Mills, Ingenuity, UK Naomi Karten, Karten Associates, USA Tuesday 1st December - Half Day Training Morning: 08.30 - 12.15 I Chatterboxes & Cave-Dwellers: J Building a SCRUM-Based Test Strategy Understanding Extraversion and Ray Arell, Intel, USA Introversion in the Workplace Naomi Karten, Karten Associates, USA K Managing Exploratory Testing L From Strategy to Techniques Jonathan Kohl, Kohl Concepts, Canada Tim Koomen, Test Management & Consultancy, The Netherlands M The Taming of Test N Assessing Business Risk for Testing Conditions & Test Cases Fiona Charles, Quality Intelligence, Canada Anne-Mette Hass & Stine Laforce, DELTA, Denmark Register before 25th September to receive a 10% discount on conference fees. 2
  4. 4. Programme Schedule - Tuesday 1st December CONFERENCE PROGRAMME - Tuesday 1st December 13:30 OPENING REMARKS - Dorothy Graham, Programme Chair, EuroSTAR 2009 13:45 KEYNOTE: Today’s Testing Innovations Lee Copeland, Software Quality Engineering, USA Agile & Test Test Different Exploratory Testing Automation Management Approaches 14:45 T1 T2 T3 T4 Introducing Exploratory Automatic GUI Test with Prioritising Tests? Use Play to Learn - Learn to Testing to Save the Ruby & Watir Your Gut Instinct Play Project Jonas Skjoldan, Paula O'Grady, Anne Mette Hass, Johan Jonasson, Scott/Tiger, BrightWork, Delta, House of Test Consulting, Denmark Ireland Denmark Sweden 15:10 T5 T6 T7 T8 Trinity Testing: A New Test Automation in Collaboration, Not A Visual Approach to Way of Working Agile Projects With Competition Risk-Based Integration Julian Harty, Open Source Tools Duncan Small, Testing Google, Michael Albrecht, AppLabs, Neil Pandit, UK AddQ Consulting, UK Sopra Group, Sweden UK 15:30 Afternoon break - Visit the Expo 16:00 T9 T10 T11 T12 Stay Agile With Low-Budget Tooling: If Only We Could Make Exploitation Testing, Model-Based Testing Excel-ent? Them Listen! For Testing SLAs Jelle Calsbeek, Matthias Daigl, Geoff Thompson, Edwin van Loon, ATOS Origin, imbus, Experimentus, Valid, The Netherlands Germany UK Belgium 16:25 T13 T14 T15 T16 Agile - Common Sense Success with Serving Two Masters: Burning Issues of the with A New Name Tag? Automated Regression Requirements & Risk Day Gustav Olsson, Test Ard Kramer & Michael Bolton, Capgemini, Ane Clausen, Joep Lobee, DevelopSense, Sweden Alm.Brand, EclipseIT, Canada Denmark The Netherlands 16:50 T17 T18 T19 T20 Is "Agile" Distracting What to Automate & Performance Testing How Exploratory You? What Not to Automate Effort: Estimation or Testing Helps You Get Jonathan Kohl, Hans-Henrik Olsen & Guesstimation? Structured Testing Kohl Concepts, Gauri Varma Heise, Narendra Ponnuswamy, Started Canada Systematic A/S, Cognizant, Franck Mignet, Denmark USA CimSolutions, The Netherlands 17:10 Expo Drinks Stockholm – Host City to EuroSTAR 2009 Stockholm, the host city for EuroSTAR is one of the worlds most beautiful capitals. Built on 14 islands around one of Europe’s largest and best-preserved city centres. The Swedish capital is superbly positioned , with stunning and extremely varied scenery in every direction. Stockholm offers a wealth of museums, theatres, sights, attractions and events. We hope to see you at EuroSTAR 2009, in Stockholmsmässan, where you will be inspired by the leading minds in the European testing industry. 3
  5. 5. Programme Schedule - Wednesday 2nd December CONFERENCE PROGRAMME - Wednesday 2nd December 08:30 KEYNOTE: Changing How You Manage & Communicate Change Noami Karten, Karten Associates, USA Case Study Metrics Outsourcing Test Management 09:30 W1 W2 W3 W4 Incremental Scenario Managing the End Outsourcing Test Process Testing: Beyond Game of a Software Partnership - Shared Improvement on a Exploratory Testing Project Perspectives Shoestring Matthias Ratert, Mike Ennis, James Brodie, Ruud Teunissen, Teleca Germany GmbH, Accenture, NFU Mutual, Polteq IT Services BV, Germany USA UK The Netherlands 10:15 Morning break - Visit the Expo Case Study Risk Automation Test Management 10:45 W5 W6 W7 W8 Sucessful Introduction Risk-Based Testing - Effective Test Spend Wisely, Spend of a Practical Test Details of our Success Automation a la Carte Well Strategy Mats Grindal, Martin Gijsen, Ian Howles, Jurian van de Laar, Enea, Consultant, EDS, an HP Company, Improve Quality Services, Sweden The Netherlands UK The Netherlands 11:45 W9 W10 W11 Help! We Have a QA The Power of Risk A Sneaky Way to Problem! Erik Boelen, Introduce More Test Niels Malotaux, UniTe-IT, Automation N R Malotaux Consultancy, Belgium Seretta Gamba, The Netherlands Steria Mummert ISS WORKSHOP GmbH, Germany DOUBLE SESSION 12:30 Lunch break - Visit the Expo Case Study Metrics Defect Personal Management Excellence 13:30 W12 W13 W14 W15 Regression Testing in a Software Metrics - So Effective Bug Many Can Quarrel, Migration Project: Simple, Yet So Management - Fewer Can Argue Challenge or Dangerous Challenges & Best Rik Teuben, Nightmare? Shrini Kulkarni, Practices VX Company, Wim Demey, HCL Technologies, Michael Stahl, The Netherlands CTG Belgium, India Intel, Belgium Israel 14:15 Afternoon break - Visit the Expo Automation Service Oriented Model-Based Personal Case Study Architecture Testing Excellence 14:45 W16 W17 W18 W19 Automated Testing For SOA: What's in it for What Next for MBT: Don’t Shoot the the ATM Channel Testers? Implementing with Tools Messenger! James Tomaney, Graham Bath, Ruud van Houwelingen, Susan Windsor, Barclays Bank, T-Systems, Ordina, Aqastra, UK Germany The Netherlands UK 15:45 W20 W21 W22 Software Test Real Exploratory Experiences with MBT Automation Success Testing, now with an & Qtronic Michael Snyman, SOA Twist Håkan Fredriksson, Nedbank, Michael Roar Borlund & Ericsson AB, South Africa Christian Carlsen, Sweden WORKSHOP Sogeti, Denmark DOUBLE SESSION 16:45 KEYNOTE: Agile and Process Maturity - Of Course They Mix! Gitte Ottosen, Systematic Software, Denmark 17:30 Finish Members of Supporting Organisations receive a further 10% discount on conference fees. 4
  6. 6. Programme Schedule - Thursday 3rd December CONFERENCE PROGRAMME - Thursday 3rd December 08:30 KEYNOTE: Moving to an Agile Environment: What Went Right, What Went Wrong Ray Arell, Intel, USA Agile Techniques Open Source Tools Special Topics 09:30 Th1 Th2 Th3 Th4 Using Real-World Agile Prescriptive or Executable ISO 29119: The New Practices on Your Exploratory Testing: Requirements with International Software Testing Project Which is More Effective? Behaviour-Driven Testing Standard John Watkins, Tafline Murnane, Development and Stuart Reid, IBM, K. J. Ross & Associates, Cucumber TSG, UK Australia Aslak Hellesøy, UK BEKK Consulting, Norway 10:15 Morning break - Visit the Expo Agile Techniques Open Source Tools Personal Excellence 10:45 Th5 Th6 Th7 Th8 A Lucky Shot at Agile? Test Data Management Free Testing Tools, the The Ethics Debate Zeger van Hese, - The Next Hype? Market Scanned Nathalie van Delft & CTG, Leif Bäck, Jörgen Damberg, Julien Bensaid, Belgium MainSoft, Know IT, Capgemini, Finland Sweden The Netherlands Th9 Th10 Th11 11:45 Top Ten Quality Tips For Modeling Scenarios Empowering Agile! With a Framework Open-Source Testing Stevan Zivanovic, Based on Data Frameworks Experimentus, Fiona Charles, Jaroslaw Kutylowski, UK Quality Intelligence, Andagon GmbH, Canada Germany WORKSHOP DOUBLE SESSION 12:30 Lunch break - Visit the Expo Special Topics Techniques Case Study Test Management Th12 Th13 Th14 Th15 13:30 Bring Requirements to Fuzzing for Software A Test Service Centre - Program Test Life With a Paper SIT Security Testing & In Reality Management: A Henri Haarmans, Quality Assurance Henrik Rylander, Survival Kit ING Group & Ari Takanen, Swedish National Tax Graham Thomas, Arjan Steltenpool, Codenomicon, Board, Independent Consultant, Logica, Finland Sweden UK The Netherlands Th16 Th17 Th18 Th19 14:30 The Supertesters - A More & Better ‘Test Evolution of New Adverse Effects of Slightly True Story Ideas’ Feature Verification in Distributed Anna Hoff & Linda Hoff, Rikard Edgren, 3G Networks Development on Know IT, TIBCO Spotfire, Michael Monaghan, Product Quality Sweden Sweden LM Ericsson Ltd, Jan van Moll & Ireland Jef Jacobs, Mapscape BV, The Netherlands 15:15 Afternoon break - Visit the Expo 15:45 Report on Test Lab Experiences 16:00 Panel Session facilitated by Julian Harty, Google, UK 16:45 Closing Words from Dorothy Graham, Programme Chair, EuroSTAR 2009 17:00 Conference Closes View session descriptions online at www.eurostarconferences.com 5
  7. 7. Keynote Presentations Today’s Testing Innovations Lee Copeland, Software Quality Engineering, USA Tuesday 1st December, 13.45 As a consultant, Lee Copeland has spoken with thousands of software testers in hundreds of different organizations. Generally, he comes away from these discussions depressed with the state of testing. Many organizations neither know about nor have adopted recent important innovations in our field. Lee will discuss nine of the important innovations in testing—the context-driven school, test-first development, really good books, open source tools, session-based test management, testing workshops, freedom of the press, virtualization, and testing in the clouds. Join Lee for his list, and propose others if you’d like. Discuss the keys to innovation and take a test evaluating your organization’s innovation quota. Lee Copeland has over thirty years experience as an information systems professional. He has held a number of technical and managerial positions with commercial and non-profit organizations in the areas of applications development, software testing, and software development process improvement. As a consultant with Software Quality Engineering, Lee has developed and taught numerous training courses focusing on software development and testing based on his extensive experience. In addition, he provides consulting services to SQE’s clients. He is a well-known and highly regarded speaker at software conferences both in the United States and internationally. He currently serves as Program Chair for the STAR testing conferences. Lee is the author of A Practitioner’s Guide to Software Test Design, a compendium of the most effective methods of test case design. Changing How You Manage & Communicate Change Naomi Karten, Karten Associates, USA Wednesday 2nd December, 08.30 People often ask why senior managers are so poor at implementing change. The reality, however, is that people at all levels, from test teams and test managers to senior executives, are often guilty of flawed practices when planning, introducing, or managing change. The most serious flaw in many organisations is the failure to take into account the impact of change on the people affected. This keynote will describe management and communication strategies and techniques that will help you successfully introduce change, manage change efforts, and cope with change when you’re on the receiving end. In this presentation, Naomi will: u Explain the stages that people go through in adjusting to change. u Present models that explain both the cerebral and visceral experience of change. u Identify the biggest mistakes that people make in managing change. u Describe critical truths that affect your ability to manage change successfully. u Present guidelines for reducing the duration and intensity of the turbulence associated with change. Europe’s leading software testing event 6
  8. 8. Keynote Presentations Changing How You Manage & Communicate Change Naomi Karten, Karten Associates, USA (continued) Naomi Karten (www.nkarten.com) is a highly experienced speaker and seminar leader who draws from her psychology background and IT experience to help organizations improve customer satisfaction, manage change, and strengthen teamwork. As a speaker and consultant for more than 20 years, she has delivered seminars and keynotes to more than 100,000 people internationally. Naomi’s newest book, “Changing How You Manage and Communicate Change,” helps software professionals lead successful change efforts. Her other books and ebooks include “Managing Expectations,” “Communication Gaps and How to Close Them,” and “How to Survive, Excel and Advance as an Introvert.” Her newsletter, “Perceptions & Realities” (posted on her website), consistently receives rave reviews for providing informative, practical content in a smile-generating style. She has also published more than 300 articles online and in business and trade publications. Agility & Process Maturity, Of Course They Mix! Gitte Ottosen, Systematic Software, Denmark Wednesday 2nd December, 16.45 Will process maturity or agility be the future of software development and test? We think both. Word on the street however, is that agility and process maturity are like oil and water - they just don’t mix. At Systematic we’re proving this to be wrong. Being a company that is very mature in terms of development and project management processes, Systematic is continuously looking towards the future of software development and testing, by improving the processes and creating a LEANER working environment in the company. With the increased focus on agile development methods, we have developed a method coined “Feature driven development” based on UML, SCRUM and the LEAN principles that takes the best from the agile world and implements it within a CMMI framework. In this presentation the method will be shown from the tester’s perspective, describing both the great wins and the challenges we still have to address. Key Points: u Shaping the future of testing through the feature driven development method that joins process maturity with development agility u Defining and resolving the key test challenges in an agile development process u How to move test forward in the development cycle and achieve significant quality improvements Gitte Ottosen is a program test manager at Systematic in Denmark, a company that delivers mission critical system software to the defence and healthcare sectors. This places extreme demands on testing as a key instrument to guarantee highly reliable software of impeccable quality. As a career tester, Gitte has over 14 years of experience in the field of test design and management and holds an ISEB Practitioner Certificate in software testing. She is a self-confessed test evangelist who sermonizes the need for a structured and committed approach to test at every given opportunity. This has given her a leading role in Systematic in terms of constantly driving test practice and test awareness – a role which not only requires profound professional insight, but also passion and persistence – qualities that Gitte holds in abundance. Gitte has delivered a number of presentations on the subject of software testing at conferences and seminars. Group Discounts are available – Book 5 people & 6th goes free! Call us on +353 91 514470 to discuss! 7
  9. 9. Keynote Presentations Moving to an Agile Testing Environment: What Went Right, What Went Wrong: Ray Arell, Intel, USA Thursday 3rd December, 08.30 About a year ago I went into my software staff and declared “Hey! We are going Agile!” Yep, I read an Agile project management book on a long flight to India, and like all good reactionary development managers I was sold! A few years later our adaptation of the SCRUM framework has taken shape, but it was not without strain on our development, test, and other Q/A processes. This keynote focuses on a retrospective of what went right and more importantly what went wrong as we evolved to our new development/test process and the effect it had on our team. This will include an introduction to the software validation strategies we developed and adapted for SCRUM; an overview of what makes up a flexible validation plan; how we defined an iterative test development methods and execution processes; how to define a customer persona to help test teams understand customer expectations on quality in each sprint delivery; exploratory testing and usage in the SCRUM development flow as well as the development of key checklists and done criteria that can enable a team to find success in the fast pace world of agile development. Perhaps it will convince you that the shift to Agile is the way to go, and hopefully give you just a little more info on what you may be in for. Ray Arell is a Senior Engineering Manager and Agilist at Intel. He has over 21 years of hardware and software development, validation, and management experience. During his tenure, he has worked on a variety of teams focused on CPU, chipsets, and graphics system-level testing. Today he manages an Agile software engineering team in Intel’s Digital Office Platform Divisions and he is a leading force in the Agilization of Intel. Ray is also co-author of Change-Based Test Management: Improving the Software Validation Process (ISBN: 0971786127), and has delivered keynotes at STANZ 2008 Wellington/Sydney, QA&Test 2005/6 Bilbao, and speaker at many other events. Panel Session Julian Harty, Google, UK facilitates Panel Session Thursday 3rd December, 16.00 At every EuroSTAR, there are issues that seem to arise during the conference, partly based on what the speakers are talking about, partly from workshop discussions, and partly just what many people are interested in. The Panel Session which will close this year’s conference has no subjects defined in advance, but will discuss the issues of 2009 as they emerge from the conference itself. The panelists will selected from international experts, speakers, and delegates from a variety of backgrounds and views. Julian Harty has lots of experience in software testing and for the last couple of years has worked for Google as a senior QA Engineer. He is passionate about improving software quality, and how software testing fits as a part of software quality. He is a frequent speaker at testing conferences, including EuroSTAR. Register before 25th September to receive a 10% discount on conference fees. 8
  10. 10. Tutorials - Monday 30th November - Full Day Training Full Day: 08.30 - 17.00 A Black Box Test Design Techniques Lee Copeland, Software Quality Engineering, USA Once test plans are written, test teams formed, and test tools selected, it is time to create test cases. However, testing all system execution paths and data combinations is impossible. Good test design is about wisely choosing an appropriate subset of all possible tests. Lee describes a selection of black box techniques that will make your test designs more effective and efficient. These techniques include equivalence class and boundary value testing, the use of decision tables and state-transition diagrams to identify test cases, and the application of the all-pairs selection method to significantly reduce the number of test cases to be created and executed while still finding a significantly large proportion of defects. In addition to these formal “scientific” test design approaches, Lee also illustrates the “art” of test case design through exploratory testing. Lee Copeland has over thirty years experience as an information systems professional. He has held a number of technical and managerial positions with commercial and non-profit organizations in the areas of applications development, software testing, and software development process improvement. As a consultant with Software Quality Engineering, Lee has developed and taught numerous training courses focusing on software development and testing based on his extensive experience. In addition, he provides consulting services to SQE’s clients. He is a well-known and highly regarded speaker at software conferences both in the United States and internationally. He currently serves as Program Chair for the STAR testing conferences. Lee is the author of A Practitioner’s Guide to Software Test Design, a compendium of the most effective methods of test case design. B Quality With Agile Fran O’Hara, Ken Brennock & Cecile Davis, Sogeti, Ireland The role of the tester in agile is to bring professional expertise in test and quality to the team. Many agile implementations however have struggled to implement effective approaches to achieving the productivity enhancements with the required level of quality. This is because of issues such as; u Implementing SCRUM an effective work management approach but without designing/adopting appropriate development and test practices within the incremental framework u Partial implementation of agile methods and agile mindset sometimes resulting in negative quality implications u Implementing hybrid methods combining traditional development/test practices with agile practices but with a resulting strategy that does not deliver on quality This tutorial will, through presentation, demos, exercises and discussion: u Explain the essence of agile methods in terms of the significant mindset change required u Describe the main agile methods and how variations or hybrid approaches are often implemented in practice u Describe the key quality/test considerations in moving to agile including the role of independent testing, testing without detailed requirements, testing in incremental/iterative environments and agile practices such Test Driven Development (TDD) and exploratory testing u Describe how to optimize testing in agile environments using the TPI-model. The priority key areas in TPI and experiences in interpreting/applying them to agile testing projects will be presented. Allow the participants to share their current experiences/ challenges Europe’s leading software testing event 9
  11. 11. Tutorials - Monday 30th November - Full Day Training Full Day: 08.30 - 17.00 B Quality With Agile Fran O’Hara, Ken Brennock & Cecile Davis, Sogeti, Ireland (continued) u Demos will include use of open source tools that support iteration planning, unit and acceptance test automation. Exercises with sample solutions and tips will include; u Analyzing typical scenarios encountered in organizations that have experienced process and strategy issues to determine the key problems and the most appropriate quality solutions u ‘Agile friendly’ templates/checklists and tips for practical agile testing/quality Key Points: u How to keep control of testing/quality in an Agile lifecycle and avoid the common pitfalls u Balancing quality/test practices such as TDD, exploratory testing, etc. to deliver quality u How to leverage test process improvement in agile projects Fran O’Hara is practice manager with Sogeti Ireland. Sogeti now incorporates Insight Test Services which Fran co-founded in 2003. He specialises in pragmatic approaches to process improvement and associated best practices. Fran is a regular speaker at process improvement and testing conferences. He is an ISEB/ISTQB tutor, a trained SEI CMM lead assessor and TickIT auditor, a fellow of the Irish Computer Society and co-founder of the Irish SIG in Software Testing - SoftTest. Ken Brennock’s experience spans over 18 years, and he has worked in many companies in that time, both large multinationals and small indigenous companies, including Motorola, Iona, Accuris and Macalla Software. He has been involved in testing his entire career, including hardware and software. He has set-up and managed a number of test teams and developed test processes for a number of companies. Ken is an ISEB accredited trainer and develops and presents a number of testing courses. He has worked extensively with Agile and also other approaches/methods using ISO and CMM, Waterfall and RUP. Cecile Davis is a senior test specialist and consultant at Sogeti Netherlands. She started her IT- career in 1998, programming C at a software company and progressing into test engineering soon afterwards. She has been involved in several agile test projects. She is RUP-certified, a TMAPNext tutor, co-writer of the second edition of the book on TPI and founder of the SIG on agile testing within Sogeti. C Exploratory Testing Masterclass Michael Bolton, DevelopSense, Canada At the 2006 Workshop on Heuristic and Exploratory Techniques, the participants collaborated to develop a new definition of exploratory testing, synthesized by Cem Kaner: a style of testing that emphasizes the freedom and responsibility of the individual tester to continually optimize the quality of his or her work by treating test design, test execution, test result interpretation, and learning as mutually supportive activities that continue in parallel throughout the project. As a testing approach, exploratory testing is enormously powerful and widely practiced, yet often poorly understood or untrained. Every tester can do it, but can we do it well? How do we know? Can we describe effectively how we have systematically explored a product? Members of Supporting Organisations receive a further 10% discount on conference fees. 10
  12. 12. Tutorials - Monday 30th November - Full Day Training 08.30 - 17.00 C Exploratory Testing Masterclass Michael Bolton, DevelopSense, Canada (continued) Since each decision in exploratory testing is informed by the result of the last test, ET isn’t procedurally structured, but it is cognitively structured. In this one-day, hands-on tutorial, we’ll present exercises, suggestions, and discussions on how to make your exploratory testing more skillful and powerful. We’ll discuss the four aspects of the exploratory approach - design, execution, interpreting results, and learning; exploratory skills and tactics; how to guide exploratory testers, concisely and effectively, in a way that focuses them on how to record exploratory testing; and how to make exploratory testing accountable to managers and auditors. Participants are encouraged to bring a Windows-based laptop to the tutorial. Key Points: u Exploratory testing emphasizes both the freedom and responsibility of the tester. u Exploratory testing integrates design, execution, interpreting, and learning, rather than separating them. u Exploratory testing, done well, can as be manageable and accountable as any other testing approach. Michael Bolton has 20 years experience in software development, and has been teaching testing for eight years. He travels around the world to teach Rapid Software Testing, a course and methodology developed with senior author James Bach, that focuses on doing excellent, highly accountable testing more quickly and less expensively. He was the top-rated track presenter and won the first CapGemini Award for Innovation at EuroSTAR 2008. Contact Michael at http://www.developsense.com. D Applying a Pragmatic Test Strategy John Fodeh, HP, Denmark As a test manager you need to identify the main challenges of the test project and find out how to deal with these. This is the essence of a test strategy that will lay the foundation for your test planning, architecture and budget. This workshop explains the role and use of test strategies. You’ll learn about the key elements of a test strategy and the difference between analytical, standard-compliant and heuristic strategies. The workshop demonstrates how to construct a pragmatic strategy that successfully embodies the goal of the project, the priorities and the associated risks. The difficult part often resides in putting the strategy to practice. What happens when reality deviates from our carefully thought out plan? In this workshop, you’ll explore some of the typical challenges and discuss what ‘tactics’ to apply to resolve them. View session descriptions online at www.eurostarconferences.com 11
  13. 13. Tutorials - Monday 30th November - Full Day Training 08.30 - 17.00 D Applying a Pragmatic Test Strategy John Fodeh, HP, Denmark (continued) In a perfect world you need well-defined, unambiguous and testable requirements before you start testing. You also need adequate resources and sufficient time to complete all your planned tests. In reality, you often have to get the job done with whatever means you’ve got: poor or missing requirements, scarce resources and very tight schedules. Discover how to apply techniques such as ‘problem reframing’ to identify and structure your requirements and quality attributes, and how to use models to capture the business logic of the application under test and design your test cases. Another challenge is how to approach test prioritization and decision making. There is always a trade-off in relation to scope, time and cost during the test process. The workshop addresses this trade-off and shows how to use a risk-based approach. This approach also provides means to estimate the amount of time required to design and execute the appropriate tests. Finally, the workshop demonstrates how to utilise metrics to get early warnings of problems, enabling you to adjust your strategy accordingly. Key Points: u Elements of a test strategy - how to construct a pragmatic and adaptive strategy. u Dealing with requirements and identifying system quality attributes. u Applying metrics for monitoring and control, risk-based approaches and effort estimation. John Fodeh is a consultant in Hewlett Packard’s International Expertise Team. He has several years of experience in the field of software testing, quality management and process improvement. John is active member of a Danish special interest group in software testing and is a frequent speaker at testing conferences. He holds a MSc. from the Technical University of Denmark and an ISEB practitioner certificate in software testing. EuroSTAR Gala Awards Evening Thursday 3rd December 2009 The EuroSTAR 2009 Gala Awards Dinner will take place in Solliden Dining Room, located in Skansen Park, Stockholm. Solliden is Skansen´s main restaurant with a fine view of Stockholm. It was built between 1950 - 1952. Skansen is the worlds first outdoor museum, and was founded 1891 by Arthur Hazelius. The purpose was to show visitors how people used to live and work in different parts of Sweden, in the old days. For information about Skansen visit their homepage www.skansen.se The EuroSTAR awards ceremony will take place later in the evening after a sumptuous dinner. We will honour some of the greatest European testing achievements of 2009. We are delighted to invite delegates to register for the Gala Awards night when booking your place at EuroSTAR. Places are limited so please ensure that you book early to avoid disappointment. 12
  14. 14. Tutorials - Monday 30th November - Half Day Training Morning: 08.30 - 12.15 E Influencing & Negotiation Skills for Testers Graham Freeburn, Sopra Group, Scotland This tutorial covers the behavioural aspects of influencing skills that are most relevant to testers and test managers in terms of both their involvement in projects and the work they may be involved in with regard to trying to raise the profile of testing within their organisations. Turning our hard earned testing data into relevant information for decision makers and key stakeholders isn’t just about fancy dashboards and reporting mechanisms (although they can definitely help!!). There is a softer side to being able to influence the right people. It is based on a highly successfully influencing masterclass that has proved one of the most popular (and over-subscribed) elements of test analyst and test management academies. Content is drawn from a wide range of sources with a clear focus on demonstrating who testers and test managers need to influence; about what; and giving practical advice about the best ways to approach different influencing situations. The tutorial is highly interactive and makes extensive use of mindmaps and group exercises to illustrate and explore how different styles of influencing can be used as well as examining the relationship between influencing styles and ‘powers’. The ‘who you need to influence’ and ‘about what’ mindmaps will be compared with the cumulative view of these from other groups who have attended the session. The tutorial will also provide some basic rules and tactics for negotiation and guidance on dealing with concessions and handling resistance. Influencing and negotiation have a key role in communication and listening is a key skill that underpins both of them. The tutorial gives examples of things that we do which make us less able to listen and explains how ‘active listening’ techniques can be a powerful weapon. And who knows - what you learn may help you become a more effective influencer away from testing - but I make no promises! Key Points: u Understand the role of influencing in communication and learn how styles and powers can be used u Share experiences of good and bad attempts at influencing with others and assess the lessons learnt u Learn how to become a better listener and how it can improve your influencing and negotiation Graham Freeburn is a Principal Testing Consultant at Sopra Group responsible for training, process support and testing research. He has spent fifteen years as a testing specialist and “a fully paid-up testing enthusiast!” His areas of interest are Exploratory Testing, Risk Based testing and Process Improvement. Graham has been instrumental in successful testing improvements in numerous companies and co-authored an advanced case study in Software Test Automation. Chairman of Scottish Testing Group (STG) and frequent speaker at international testing conferences. Europe’s leading software testing event 13
  15. 15. Tutorials - Monday 30th November - Half Day Training Morning: 08.30 - 12.15 F Applying Traditional Test Specification Techniques with UML Han Duisterwinkel & Albert Mohan, Logica, The Netherlands The popularity of Unified Modeling Language (UML) as a replacement for traditional modeling techniques is increasing over the last years. Does this influence the applicability of existing test specification techniques? Many test managers think that existing test specification techniques can no longer be applied. They believe that these techniques are only usable in environments where more traditional modeling techniques are used. We’ll demonstrate that this is a misconception. There are many different traditional test specification techniques that can be used in combination with an UML based test basis in order to create good test cases. We can apply traditional test techniques like Equivalent Partitioning, Boundary Value Analysis, State Transition Testing, Data Cycle Test and Process Cycle Test. The advantage of using traditional test specification techniques is that they are commonly known by testers and test managers and accepted by the stakeholders (e.g. as a proof of coverage). Therefore: u No additional training is needed u No need to proof the benefit of using test techniques to stakeholders u Test coverage can be applied easily u Traditional test techniques have become an integral part of the test and system development process u No investment is needed for new tools Depending on the test level some UML diagrams may be more suitable than others as a test basis. E.g. during acceptance testing use case diagrams appear to be a better test basis than other diagrams like state chart diagrams. This of course is caused by the level of (technical) detail of the diagram: The use case shows an end user point of view (process). The state chart diagram shows the internal state at moments within a process flow. State charts can therefore be used as a test basis during component and system testing. During the tutorial we’ll show and work with several UML diagrams and appropriate test specification techniques within several test levels. Key Points: u Traditional test specification techniques can be applied with UML diagrams as a test basis. u Which UML diagram can be used for which test level. u What aspects of the system can be tested with use cases and use case diagrams as test basis. Han Duisterwinkel has over 16 years experience in software engineering and testing and over 6 years experience in RUP and UML. He is a Test Advisor and an ISTQB Full Advance Software Tester. Han is also an expert in, lead trainer of ‘RUP & Testing’ and trainer of ‘ UML & Testing’. Han also published articles and gave presentations e.g. “RUP and Testing” at the national test conference in The Netherlands. Albert Mohan is currently working as a Test Advisor at Logica. Since 1997 he has been working in a large number of testing projects in leading companies. He holds ISTQB foundation and TMap advanced certificates in software testing. He trains and coaches testers on testing with UML and RUP (as lead trainer). He is a guest lecturer at high schools and universities in the Netherlands. Currently he is involved in the research on Model-Based Testing at Logica and partners. Group Discounts Available – Book 5 people & 6th goes free! Call us on +353 91 514470 to discuss! 14
  16. 16. Tutorials - Monday 30th November - Half Day Training Afternoon: 13.15 - 17.00 G From Panic to Poise: Presentation Skills for Testing Professionals Naomi Karten, Karten Associates, USA Does the very thought of giving a presentation fill you with fear? Are you skilled at presenting, but eager to strengthen your delivery? Is your speaking confidence in need of an upgrade? Testing professionals are not known for having the greatest presentation skills. Yet the ability to communicate articulately, whether to your co-workers at a team meeting or to an audience of hundreds, can significantly enhance your credibility, clout, and professional status. Delivering a presentation at work or at professional events is an opportunity to share your insights, convey important information, and gain a reputation as an expert in your topic. This tutorial will describe the key sources of presentation anxiety and how to overcome them. We’ll review the content, preparation, and delivery components of presenting, and we’ll discuss your presentation concerns. You will be invited to participate in some light-hearted exercises, and a few participants (volunteers only!) will have the opportunity to deliver a brief presentation. As a highly experienced professional speaker who recalls what it was like to be terrified of public speaking, Naomi will offer guidelines, ideas and advice to help you become a polished presenter. Key Points: u Identify your key sources of presentation anxiety and how to eliminate them. u Gain numerous ideas for developing, preparing for, and delivering a presentation. u Develop competence and confidence as a presenter. Naomi Karten (www.nkarten.com) is a highly experienced speaker and seminar leader who draws from her psychology background and IT experience to help organizations improve customer satisfaction, manage change, and strengthen teamwork. As a speaker and consultant for more than 20 years, she has delivered seminars and keynotes to more than 100,000 people internationally. Naomi’s newest book, “Changing How You Manage and Communicate Change,” helps software professionals lead successful change efforts. Her other books and ebooks include “Managing Expectations,” “Communication Gaps and How to Close Them,” and “How to Survive, Excel and Advance as an Introvert.” Her newsletter, “Perceptions & Realities” (posted on her website), consistently receives rave reviews for providing informative, practical content in a smile-generating style. She has also published more than 300 articles online and in business and trade publications. Test Lab 2009 Get hands-on in the Test Lab, EuroSTAR’s exciting, interactive new addition. Across two full days of the conference, you’ll be able to test a real system using the ideas, tools and techniques you’ve heard about in keynotes and tracks. With open space sessions and a broad range of events led by experts and tool vendors, the Test Lab will be a fascinating and challenging environment – and we’ll be keeping a public bug log, test repository and real-time metrics throughout to help you learn from each other. 15
  17. 17. Tutorials - Monday 30th November - Half Day Training Afternoon: 13.15 - 17.00 H Test Automation Clinic Simon Mills, Ingenuity, UK Have you been trying to automate test execution for a while and are a bit disappointed with your results? Is there anything you could be doing better that would give more value to your automation efforts? Do you want specific advice for where you are now? In this Test Automation Clinic, Simon Mills lets you in on the secrets of their very successful approach to automation in the highly competitive world of insurance, particularly e-trading. Having developed a suite of reliable automated test processes in constant use for over 15 years, Simon is uniquely placed to help you wherever you are on your test automation journey. This interactive clinic offers practical and proven management and technical options for you to take back home to improve your own automation – based on things that work for real. Simon Mills is the founder, chairman and managing director of Ingenuity, a system test practice based in the UK, with automation as a central specialism. Simon has been in software testing for 30 years, with experience in testing from business system to scientific control systems, and from mainframes to embedded systems with experience in all aspects of testing. When not absorbed in testing, Simon can be found caring for his medieval house, restoring complicated clock mechanisms, or flying his European Eagle Owl. EuroSTAR 2009 Pricing Information To work out your price for EuroSTAR 2009... 1. Select the number of days you want to attend 2. Check the date (is the Early Bird Rate still available?) 3. Look through the list of EuroSTAR supporting Organisations online. If you are a member of one of them, then you can deduct 10% from the prices shown below. Before Sept 25th After Sept 25th Conference Pricing: Early Bird Price Full Price Tutorials Only (Monday & Tuesday AM) €1,000 €1,125 Conference & Tues Morning Tutorial €1,650 €1,850 Conference & Monday Full Day Tutorial €1,800 €2,000 Conference & Tutorials (Monday & Tuesday) €1,950 €2,150 Conference Only (Tues PM - Thurs) €1,500 €1,700 Day Rate (Any of Mon, Tues, Wed or Thurs) € 850 € 975 Note: Prices listed don’t include VAT – Swedish VAT applies to EU residents. To register online for EuroSTAR 2009 please visit www.eurostarconferences.com or call one of the EuroSTAR personnel on +353 91 514470 Europe’s leading software testing event 16
  18. 18. Tutorials - Tuesday 1st December - Half Day Training Morning: 08.30 - 12.15 Chatterboxes and Cave Dwellers: Understanding I Extraversion and Introversion in the Workplace Naomi Karten, Karten Associates, USA In carrying out your testing responsibilities, have you ever had to work with people who are more extraverted or introverted than you are — and whose communication style or behaviour annoyed or frustrated you? Introverts and extraverts typically exhibit significant differences in behaviour, interaction preferences, and work style. They often differ in what, when, and how they communicate. Not surprisingly, these differences can create misunderstandings, reduced productivity, and flawed results. The good news is that introverts and extraverts who understand their own and each other’s behaviour can form powerful teams, benefit from each other’s strengths, and learn from each other. This tutorial is for all testing professionals — whether you are introverted, extraverted, some of each, unsure which you are or indifferent to which you are — who would like to learn how to work effectively with your introverted or extraverted colleagues. We’ll take both a serious and a light-hearted look at the introvert/ extravert dynamic, so as to: u Broaden your understanding of both introversion and extraversion u Dispel misconceptions and stereotypes u Understand how extraverts and introverts perceive the other — both the positives and the negatives u Determine what each would most appreciate from the other u Examine methods and work practices for working together productively Key Points: u Gain a deeper understanding of your own behaviour and how it may affect others u Discover how introverts and extraverts perceive each other, and how you can use this knowledge to strengthen your work relationships u Learn what you can do to work more effectively with those who are more introverted or extraverted than you Naomi Karten (www.nkarten.com) is a highly experienced speaker and seminar leader who draws from her psychology background and IT experience to help organizations improve customer satisfaction, manage change, and strengthen teamwork. As a speaker and consultant for more than 20 years, she has delivered seminars and keynotes to more than 100,000 people internationally. Naomi’s newest book, “Changing How You Manage and Communicate Change,” helps software professionals lead successful change efforts. Her other books and ebooks include “Managing Expectations,” “Communication Gaps and How to Close Them,” and “How to Survive, Excel and Advance as an Introvert.” Her newsletter, “Perceptions & Realities” (posted on her website), consistently receives rave reviews for providing informative, practical content in a smile-generating style. She has also published more than 300 articles online and in business and trade publications. 17
  19. 19. Tutorials - Tuesday 1st December - Half Day Training Morning: 08.30 - 12.15 J Building a SCRUM Based Testing Strategy Ray Arell, Intel, USA In this tutorial Ray Arell will walk through the creation of a validation test strategy that fits the Agile SCRUM development life cycle. This will include an overview of SCRUM and the benefits the pitfalls for validation teams, a sample test framework, a deeper dive into customer personas and how to use them effectively in sprint deliverables, defect management, a breakdown of test methods that work well and ones that don’t and why, test architecture impact, training, and key measurements. Also, Ray will give insight into his team’s transformation from a waterfall development culture to SCRUM. This will include a deeper view of the people impact within a large paradigm shift. This tutorial should be helpful for both managers and individual contributors who are at the start for their agile journey. Ray is a Senior Engineering Manager and Agilist at Intel. He has over 21 years of hardware and software development, validation, and management experience. During his tenure, he has worked on a variety of teams focused on CPU, chipsets, and graphics system-level testing. Today he manages an Agile software engineering team in Intel’s Digital Office Platform Divisions and he is a leading force in the Agilization of Intel. Ray is also co-author of Change- Based Test Management: Improving the Software Validation Process (ISBN: 0971786127), and has delivered keynotes at STANZ 2008 Wellington/Sydney, QA&Test 2005/6 Bilbao, and speaker at many other events. K Managing Exploratory Testing Jonathan Kohl, Kohl Concepts, Canada Exploratory testing has become a popular approach to software testing, and managers like the results that they see in their own teams and what they hear from others. Although many managers would like to embrace exploratory testing, they worry that they might lose track of what is going on with their testing efforts. Jonathan Kohl addresses these concerns and shows how to effectively manage exploratory testing teams. Jonathan shares methods to help you track testing progress, determine test coverage, and use information discovered through exploratory testing to help stakeholders make better project decisions. Examine lightweight practices to help understand what people are testing and enable managers to have confidence in the testing work that is being done. Take back an approach to add exploratory testing to your team without disrupting the practices and procedures that are already in place.. Based in Calgary, Alberta, Canada, Jonathan Kohl is the founder and principal software consultant of Kohl Concepts, Inc. A noted software testing thinker and strategist, Jonathan is a natural investigator on software projects. In addition to assisting teams with testing, Jonathan helps companies define and implement their product vision, coaches practitioners as they develop software on teams, and works with leaders helping them define and implement their strategic vision. Jonathan is also a popular author and speaker. His blog on software development and testing issues is one of the most well-read testing blogs in the industry. Jonathan is a regular contributor to Better Software magazine. Contact Jonathan at www.kohl. ca.. Register before 25th September to receive a 10% discount on conference fees. 18
  20. 20. Tutorials - Tuesday 1st December - Half Day Training Morning: 08.30 - 12.15 L From Strategy to Techniques Tim Koomen, Test Management & Consultancy, The Netherlands Are you a test manager who leaves the choice of techniques (if any!) up to your testers? Then this tutorial is for you! Many test projects set up a test strategy choosing what parts and aspects of the software need to be tested with what test types, coverage or thoroughness. Only a couple of projects really use this strategy. The correct way to use this strategy is to translate the chosen coverage into techniques for creating the test cases. Without this transparency of translating risks into tests it is impossible for a test manager to make a confident statement that the risks for the software have been sufficiently covered. In this tutorial (with exercises) you will learn how to deal with this challenge from a test managers point of view. Firstly, I will explain how you can define a risk-based test strategy using a product risk analysis. The next step is to assign the test design techniques to use. Several popular techniques are presented: u equivalence partitioning u boundary value analysis u classification tree method u path coverage u decision tree u (multi and modified) condition/decision coverage u pairwise u input/output validation u use case testing. The presentation of each technique includes the necessary kind of system documentation (if any), the thoroughness, possible variances, the amount of time and the kind of testers required, and so on. Practical situations like how you choose the amount of detail of the test specifications, how to demonstrate completeness and when to use exploratory testing will be discussed. Key Points: u Product Risk Analysis & Test strategy (risk-based) u Test design techniques, which ones how, when and where to apply u Translating a test strategy to a choice of techniques Tim Koomen has been working as an independent test consultant and test manager since May 2007. He is co-author of the books ‘TMap Next’’, ‘Test Process Improvement (TPI)’’ and co-editor of ‘TMap Test Topics’’. These books have been published in several languages. Also, he regularly publishes articles on testing and presents at conferences and training sessions, dealing with many different test topics. In 2003, he received the European Testing Excellence Award. Group Discounts are available – Book 5 people & 6th goes free! Call us on +353 91 514470 to discuss! 19
  21. 21. Tutorials - Tuesday 1st December - Half Day Training Morning: 08.30 - 12.15 M The Taming of Test Conditions and Test Cases Anne-Mette Hass & Stine Laforce, DELTA, Denmark Perhaps one of the most commonly used terms in testing are ‘test conditions’ and ‘test cases’. Everybody talks about them – but what are they? Have you ever seen some? Do you know how to catch them? If you are unsure about the answers to these questions then this tutorial is for you. You will leave with a clear picture of what test conditions and test cases are, and you’ll have some tools to capture them on your own turf. The tutorial will assume that you are familiar with the most commonly used test case design techniques, such as Equivalence Partitioning and Boundary Value Analysis, Classification Tree Method, Decision Tables, State Transition Testing, All Pairs, and Use cases. The participants will be introduced to a template for a test specification in which test design, test conditions, test cases, and test procedures can be documented. This tutorial will be spent working on the test design for a small system. We’ll study an extract of the test plan, and based on this we’ll first identify test areas from a requirements specifications with use cases and other requirements, for example business rules. For some selected areas we’ll then find test conditions for which we’ll design detailed test cases and test data needs, also based on a user interface design. We’ll work in small teams and consolidate our work in plenum as we go along. If you participate actively and chip in with our experience you’ll be sure to gain from other testers’ experience. You will receive the template in electronic form to take home and tailor to your own needs and ideas. Ms. Anne Mette Hass, M.Sc.C.E., has worked in IT since 1980. She now gives courses in testing (and requirements management and configuration management), assists companies with testing as a consultant, and is a member of the ISO 29119 working group. Ms. Stine Laforce, Master in Computer Science, has worked in IT since 1994. The last 12 months she has worked as the Test Manager at TIA Technology, establishing the test department in the company. 20
  22. 22. Tutorials - Tuesday 1st December - Half Day Training Morning: 08.30 - 12.15 N Assessing Business Risk for Testing Fiona Charles, Quality Intelligence, Canada When software fails or has significant bugs, people and organisations suffer. Financial loss, damaged reputations, consequences to human health and safety, even just additional work, are some of the impacts businesses deal with. Good testers try to base testing strategies on risk: typically, the probability that something will go wrong in an application, and the severity of the consequences if it does. But even if we have a good idea of the technical risks, testers aren’t always best placed to understand the business impacts. The best way to find out what matters to business stakeholders is to ask them. However, unless we ask the right questions, most business people will tell us practically every feature is equally important-and equally risky if it has bugs. Therefore, we need to ask the right people: not only users, but ideally, representatives of everyone who could be impacted. Involving business stakeholders in assessing their risks gives them ownership of the result. It helps to achieve business buy-in for a risk-based test strategy and it also provides guiding principles for business stakeholders to determine the severity of the bugs we find and decide the priority for fixes. This half-day tutorial will be primarily interactive. We will examine strategies for identifying the stakeholders who own different business risks. We’ll discuss the kinds of questions to ask and look at sample questions for different contexts. Finally, we’ll explore a process for conducting a risk assessment workshop that has proven useful on large projects for customers in banking, retail and health care. Key Points: u How to identify the stakeholders to involve in a risk assessment, and what questions to ask u Designing a process for involving business stakeholders in assessing their risks u Using a risk assessment to guide testing and bug fixing Fiona Charles teaches organizations to match their software testing to their business risks and opportunities. With thirty years experience in software development and integration projects, she has managed testing and consulted on testing on many projects for clients in retail, banking, financial services, health care and telecommunications. Throughout her career Fiona has advocated, designed, implemented, and taught pragmatic and humane practices to deliver software worth having—in even the most difficult project circumstances. Her articles on testing and test management appear frequently in Better Software Magazine and on StickyMinds.com. She edited The Gift of Time, and is co-founder and host of the Toronto Workshop on Software Testing. Register before 25th September to receive a 10% discount on conference fees. 21
  23. 23. EuroSTAR 2009 Test Tools & Services Expo PLATINUM PARTNERS CONFERENCE ADVANTAGE PARTNERS EXHIBITORS ® Europe’s leading software testing event 22
  24. 24. EuroSTAR EuroSTAR Conferences Ltd Galway Business Park, Dangan, Galway, Ireland Tel: +353 91 514470 Fax: +353 91 522441 Email: info@eurostarconferences.com www.eurostarconferences.com

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