How our Students Take Exams at a DistanceUniversity of West Alabama, Frontier Nursing University andUniversity of North Al...
About this Webcast• Maximize your viewing browser for optimum viewing experience• Today’s event will be recorded. We will ...
Our Agenda• Introduction, Matt Villano, Contributing Editor – CT• How Our Students Take Exams From a Distance• Campus Pers...
Today’s presentersMike Pratt, Director of Information Technology, University ofWest AlabamaPaul Stackhouse, Director of IT...
Who we are•   Subscribe to Our Digital Magazine     – www.campustechnology.com/digitalsubscription•   Visit Our Web site  ...
Today’s sponsorSoftware Securewww.softwaresecure.comSoftware Secure is a provider of secure and cost-effectivecomputer-bas...
Challenges for Online Programs“What is your biggest challenge in online learning?”                         Source: 6.21 Ca...
Cheating today• Despite what you might want to think about student  integrity, cheating is alive and well in higher educat...
Students Cheating in Online ClassesSource: http://ansonalex.com/infographics/students-cheating-in-online-classes-statistic...
Cheating today• How does it happen?   – The vast library of digital information, instantly and readily available     for u...
Integrity Protection Today“How are you proctoring your online examinations?”                         36%    41%           ...
Mike PrattDirector of IT, University of West AlabamaModerated by Matt VillanoSenior contributing editorCampus Technology  ...
UWA: Solution Overview• Based in Livingston, Ala.• Institution founded in 1835. First online programs  offered in 2002.• M...
UWA: Solution Overview• First went live with online exams, we had an honor  system.   – No way of determining if students ...
UWA: Lessons Learned• Biggest myth of all time: Students aren’t going to cheat.    – They will. Even with remote proctorin...
Paul StackhouseIT director, Frontier Nursing UniversityModerated by Matt VillanoSenior contributing editorCampus Technolog...
FNU: Solution Overview• Based in Hyden, KY• Institution founded in 1939.• The birthplace of nurse midwifery and family nur...
FNA: Solution Overview• Never had remote proctoring; simply administered  tests electronically through secure browsers.• I...
FNA: Lessons Learned• If students are uncomfortable about the camera, be  honest.  – Camera is only on when proctoring is ...
John McGeeCoordinator of Academic Technology,University of North AlabamaModerated by Matt VillanoSenior contributing edito...
UNA: Solution Overview• Based in Florence, Ala.• Institution founded in 1830• First online programs in late 1990s• Offer a...
UNA: Solution Overview• Early generation proctoring was not mandated, and had two  flavors:   – Office of Distance Learnin...
UNA: Lessons Learned• Students are academically honest.   – We’ve only had two suspicious incidents since implementing    ...
Student FeedbackStudents who demand flexibility are grateful for theRemote Proctor option: Time Savings:                  ...
Brendan BellefeuilleBusiness Development, Software Secure, Inc.Moderated by Matt VillanoSenior contributing editorCampus T...
The Pathway to Online Integrity• Step 1: Explicitly state  expectations• Step 2: Reinforce ethical  climate with preventio...
Remote Testing Solutions        Digital solutions that assure true exam       integrity for all distance learning exams.  ...
Balancing Priorities                                                         Cost                                         ...
Next Steps Questions   -Mike Pratt, Director, Office of Information Technology, University of West Alabama   -Email: mpra...
Q & A Session and Conclusion                 Sponsored by:
About this WebcastThis event will be available for on-demand viewingwithin 24 hours. You will be notified by email whenthe...
Thank you for attending!          Sponsored by:
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How our Students Take Exams at a Distance: University of West Alabama, Frontier Nursing University and University of North Alabama

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The University of West Alabama, Frontier Nursing University and The University of North Alabama have made a substantial commitment and investment in technology that has allowed them to grow their distance learning offerings. As a result, they have seen a reduction in online cheating, improved customer satisfaction and ultimately are assured that their institution’s academic integrity is preserved. But having the right technology solution to enable easy, reliable and secure, remote testing is only the first step – having the right strategy in place is critical to ensuring success.

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How our Students Take Exams at a Distance: University of West Alabama, Frontier Nursing University and University of North Alabama

  1. 1. How our Students Take Exams at a DistanceUniversity of West Alabama, Frontier Nursing University andUniversity of North Alabama Sept. 26, 2012 Moderated by Matt Villano Senior contributing editor Campus Technology Sponsored by:
  2. 2. About this Webcast• Maximize your viewing browser for optimum viewing experience• Today’s event will be recorded. We will send an e-mail when the archive is available.• Enter questions in the chat box on your console.• You can maximize and move around all the console applications• To download the slides, click “Download slides” in the resource box• Disable pop-up blocking software.• Adjust volume in Windows Media Player, Real Player or in the master volume control in your control panel.• If you have trouble with the slides or audio stream, click “Control/F5” to refresh your screen.• Still need help? Click the “Help” widget on your console.
  3. 3. Our Agenda• Introduction, Matt Villano, Contributing Editor – CT• How Our Students Take Exams From a Distance• Campus Perspectives – Case Studies: - University of West Alabama, M. Pratt, Dir. Office of IT - Frontier Nursing University, P. Stackhouse, Dir. of IT - University of North Alabama, J. McGee, Coord. of Academic Technology• Software Secure• Roundtable Discussion• Ask the Experts | Q & A with panel• Final Remarks/Close
  4. 4. Today’s presentersMike Pratt, Director of Information Technology, University ofWest AlabamaPaul Stackhouse, Director of IT, Frontier Nursing UniversityJohn McGee, Coordinator of Education Technology,University of North AlabamaBrendan Bellefeuille, Business Development, SoftwareSecureMatt Villano, senior contributing editor, Campus Technology
  5. 5. Who we are• Subscribe to Our Digital Magazine – www.campustechnology.com/digitalsubscription• Visit Our Web site – www.campustechnology.com • Read Our E-newsletters• Attend Our Conferences • CT News Update – CT Summer 2013, Boston, MA • CT Insider • 21st Century Campus – CT Forum, April 2013, San Diego, CA • CT IT Trends • Campus Mobile Computing • Campus Cloud Computing • Campus Networks & Security • C-Level View • CT E-Learning Report • Community College Tech Spotlight Join us on Facebook and Twitter!
  6. 6. Today’s sponsorSoftware Securewww.softwaresecure.comSoftware Secure is a provider of secure and cost-effectivecomputer-based testing solutions for traditional anddistance learning environments in higher education, K-12and certification organizations.With a suite of products that provide robust authenticationand security, institutions can now achieve secure,convenient and scalable exam integrity wherever orwhenever exams are administered.
  7. 7. Challenges for Online Programs“What is your biggest challenge in online learning?” Source: 6.21 Campus Technology Webinar Respondents
  8. 8. Cheating today• Despite what you might want to think about student integrity, cheating is alive and well in higher education today.• Recent study by Jeffrey A. Roberts and David M. Wasieleski at Duquesne University found that the more online tools that college students were allowed to use to complete an assignment, the more likely they were to copy the work of others.• August report that cheating even happens at Harvard. – Take-home exam – 279 students
  9. 9. Students Cheating in Online ClassesSource: http://ansonalex.com/infographics/students-cheating-in-online-classes-statistics-infographic/
  10. 10. Cheating today• How does it happen? – The vast library of digital information, instantly and readily available for use by all students does mean that students require a clearer practical understanding of what is cheating. – Also, there is a culture of cheating: Howard Gardner, a professor at the Harvard Graduate School of Education, said that over the 20 years he has studied professional and academic integrity, “the ethical muscles have atrophied,” in part because of a culture that exalts success, however it is attained.• Viable solutions? – Honor code to educate students about what is/is not cheating. – Proctoring, to ensure that students apply these lessons in real life.
  11. 11. Integrity Protection Today“How are you proctoring your online examinations?” 36% 41% Human Technology Assessment Design None 9% 14% Source: 6.21.2012 Campus Technology Webinar Respondents
  12. 12. Mike PrattDirector of IT, University of West AlabamaModerated by Matt VillanoSenior contributing editorCampus Technology Sponsored by:
  13. 13. UWA: Solution Overview• Based in Livingston, Ala.• Institution founded in 1835. First online programs offered in 2002.• More than 3,000 students per year online.• Offer roughly 30 degrees (graduate and undergraduate).• Online programs are offered strictly online; no campus component whatsoever. – Professors, students all over the country.• Institution utilizes Blackboard LMS.
  14. 14. UWA: Solution Overview• First went live with online exams, we had an honor system. – No way of determining if students were cheating. – Turns out some of them probably were.• In 2008, we implemented a Remote Proctoring Solution from Software Secure.• Since then, some students still try to cheat.• Inform and educate students regarding academic integrity.• Have policies and procedures in place to handle academic integrity issues.
  15. 15. UWA: Lessons Learned• Biggest myth of all time: Students aren’t going to cheat. – They will. Even with remote proctoring in place. – Busy schedules drive students to cheat.• Initial student concerns regarding privacy were overcome. – The convenience of remote proctoring outweighed the concern of being monitored (in their homes) – We’re only monitoring the exam-taking environment, and for a finite period. – Gradually, students got more comfortable with the technology.• Having a system does help. – Simply having remote proctoring is a deterrent for cheaters.
  16. 16. Paul StackhouseIT director, Frontier Nursing UniversityModerated by Matt VillanoSenior contributing editorCampus Technology Sponsored by:
  17. 17. FNU: Solution Overview• Based in Hyden, KY• Institution founded in 1939.• The birthplace of nurse midwifery and family nursing in America; one of only a very few schools in the country to offer degrees in both.• More than 1,400 students. – Just rolled out Software Secure in July. – 240 students using proctoring technology right now. – Adding 160 more students by the end of September.
  18. 18. FNA: Solution Overview• Never had remote proctoring; simply administered tests electronically through secure browsers.• In 2011, started talking about new solution. – One of the driving reasons was that in some cases, student scores on nursing board exams were incongruent with their scores in course exams. – Reports of cheating.• Considered human proctors, but our student base is so spread out, it would have been cost-prohibitive and logistically difficult.• In the end, we chose Software Secure in 2011.
  19. 19. FNA: Lessons Learned• If students are uncomfortable about the camera, be honest. – Camera is only on when proctoring is going on; if students don’t like it, they can unplug camera when not in use.• Don’t bother reviewing tapes. – Software Secure offers this service. Take it. Parsing in-house would be nearly impossible given the workloads of available staff and faculty members.• Having a system makes a huge difference. – We’ve had no legitimate cheating incidents since implementing the technology; triggers have been for what are called “environmental policy failures.”
  20. 20. John McGeeCoordinator of Academic Technology,University of North AlabamaModerated by Matt VillanoSenior contributing editorCampus Technology Sponsored by:
  21. 21. UNA: Solution Overview• Based in Florence, Ala.• Institution founded in 1830• First online programs in late 1990s• Offer about 39 majors (grad + undergrad)• More than 3,000 students per year online• Recently scaled back hybrid classes; they are now at instructor’s discretion only.• Institution utilizes Angel Learning as LMS.
  22. 22. UNA: Solution Overview• Early generation proctoring was not mandated, and had two flavors: – Office of Distance Learning (ODL) verified off-campus proctors for faculty who chose to have proctored exams. – On-campus, ODL provided proctors.• In 2011, we discontinued paper-based tests for online learning; required all assessments be delivered electronically. Were experiencing two problems: – We had a tough time confirming that “verified” proctors were legitimate. – Keeping assessment instruments secure was problematic• In Summer 2012, we implemented Software Secure’s RP Now product.• Now 11 of our faculty members require proctoring. – Cost to students is actually lower than it is to having verified proctor.
  23. 23. UNA: Lessons Learned• Students are academically honest. – We’ve only had two suspicious incidents since implementing Software Secure.• Students are flexible. – Students embraced new system quickly. • Saved money on gas. • Didn’t have to go somewhere to be proctored.• Faculty are quick learners. – Haven’t had a transitional bump (other than the first week of panic).
  24. 24. Student FeedbackStudents who demand flexibility are grateful for theRemote Proctor option: Time Savings: Ease of Use: “This has saved me an hour’s drive to a testing “The proctor software seems to work well and center.” is very convenient for taking tests online.” “This opportunity allowed me to stay home “Can log in to my test in under 5 minutes - with my sick mother rather than hiring a nurse anyone with basic knowledge of computer to care for her while I drove to campus to take systems can easily access the program with the exam.” instructions and practice.” Privacy: Cost: “ Remote Proctor is not intrusive” “I’ve saved on babysitting fees and parking by “Convenience of remote proctoring outweighs being able to take the test from my house.” my concern about being monitored.” “I have had to pay up to $50 to take tests at a test center, and leave work early. With this system, I’ve simplified my test taking, and saved money.”
  25. 25. Brendan BellefeuilleBusiness Development, Software Secure, Inc.Moderated by Matt VillanoSenior contributing editorCampus Technology Sponsored by:
  26. 26. The Pathway to Online Integrity• Step 1: Explicitly state expectations• Step 2: Reinforce ethical climate with prevention.• Step 3: Be consistent and follow through with consequences.• Step 4: Utilize assessment design.• Step 5: Create a learning environment that minimizes cheating opportunities.McNabb and Olmstead (2009) Journal of Online Learning and Teaching Vol. 5, No. 2Hulsart and McCarthy (2011) The Journal of Continuing Higher Education, 59:92–96.
  27. 27. Remote Testing Solutions Digital solutions that assure true exam integrity for all distance learning exams. Gold-standard proprietary On-demand solution for distance hardware and software solution learning exams - proctored by that delivers total security for self- computer and webcam,service examinations and prevents authenticating the ID of online cheating. students.
  28. 28. Balancing Priorities Cost Low Remote Login/ID, Remote Proctor PRO Password, Proctor NOW, Anytime, anytime, Anytime, anywhere anywhere anywhereConvenience Login/ID Remote Remote password, Proctor NOW Proctor PRO, scheduled Scheduled scheduled location location location High Security
  29. 29. Next Steps Questions -Mike Pratt, Director, Office of Information Technology, University of West Alabama -Email: mpratt@uwa.edu -Paul Stackhouse, Director of IT, Frontier Nursing University -Email: pstackhouse@frontier.edu -John McGee, Coordinator of Education Technology, University of North Alabama -Email: jmcgee@una.edu Want to Talk? Schedule a Consultation http://www.softwaresecure.com/solutions/secure-testing.html?ct Customer Success Stories & Our Perspective - Case Studies: http://www.softwaresecure.com/customers/case-studies.aspx - Blog: http://www.softwaresecure.com/news/blog.aspx
  30. 30. Q & A Session and Conclusion Sponsored by:
  31. 31. About this WebcastThis event will be available for on-demand viewingwithin 24 hours. You will be notified by email whenthe archive is ready.For additional information about this or otherCampus Technology Webcasts, please contact:Jenna Flores, webcast producerjflores@1105media.com
  32. 32. Thank you for attending! Sponsored by:

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