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Software Advice IndustryView: Power of
Online Reviews for Residential Services
Trends and best practices from the industry
In an age where online reviews sites allow customers to share their opinions with
the masses, residential service business...
Eighty-six percent of respondents would pay more for a residential service
provider with higher ratings and reviews.
Custo...
Sixty-eight percent of respondents say online reviews are “extremely” or “very
valuable.”
Customers Highly Value Online Re...
Fifty-six percent of respondents say they used online resources to find their most
recent residential service provider.
Cu...
The most important information respondents look for in online reviews is the
quality of service provided (87 percent) and ...
Seventy-four percent of respondents consult Yelp when selecting a residential
service provider. It’s also most consulted f...
Software Advice™ is a trusted resource for software buyers. The company's
website, www.softwareadvice.com, provides detail...
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Software Advice IndustryView: Power of Online Reviews for Residential Services

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Software Advice surveyed residential service customers to determine how they use online reviews sites to select residential service companies.

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Software Advice IndustryView: Power of Online Reviews for Residential Services

  1. 1. Software Advice IndustryView: Power of Online Reviews for Residential Services Trends and best practices from the industry
  2. 2. In an age where online reviews sites allow customers to share their opinions with the masses, residential service businesses must do all they can to provide memorable customer experiences that encourage positive feedback. Field service management software can help ensure great customer service, but there’s still the question on how customers are sharing experiences with the masses via online reviews sites. To learn more, Software Advice surveyed residential service customers to determine how they use online reviews sites to select residential service companies. The findings, along with commentary from industry experts, give residential service business owners the information they need to increase the quality of their customer service and make the most out of their online reviews profiles. Abstract
  3. 3. Eighty-six percent of respondents would pay more for a residential service provider with higher ratings and reviews. Customers Pay More for Well-Reviewed Service Providers Would pay significantly more 10% Would pay moderately more 36% Would pay slightly more 40% Would not pay more8% Would not impact pay either way 6%
  4. 4. Sixty-eight percent of respondents say online reviews are “extremely” or “very valuable.” Customers Highly Value Online Reviews Extremely valuable25% Very valuable43% Moderately valuable28% Minimally valuable3% Not at all valuable1%
  5. 5. Fifty-six percent of respondents say they used online resources to find their most recent residential service provider. Customers Use Online Resources to Find Services Online56% Traditional44%
  6. 6. The most important information respondents look for in online reviews is the quality of service provided (87 percent) and cost (79 percent). Customers Seek Quality of Service and Cost Information Quality of service Cost Quote accuracy Punctuality Availability 0% 20% 40% 60% 80% 100% Percent of sample
  7. 7. Seventy-four percent of respondents consult Yelp when selecting a residential service provider. It’s also most consulted for all service categories. Top Online Reviews Sites Cleaning Electrical HVAC Lawn care Pest control Plumbing 0% 10% 20% 30% 40% 50% 60% Yelp Google+ Angie’s List
  8. 8. Software Advice™ is a trusted resource for software buyers. The company's website, www.softwareadvice.com, provides detailed reviews, comparisons and research to help organizations choose the right software. Meanwhile, the company’s team of software analysts provide free telephone consultations to help each software buyer identify systems that best fit their needs. In the process, Software Advice connects software buyers and sellers, generating high-quality opportunities for software vendors. @SoftwareAdvice /company/software-advice @SoftwareAdvice/SoftwareAdvice Read about our findings in more detail.Read Report

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