How to Get Real Value from Real-Time Logistics Data

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Watch this video to see how companies are getting real value-including savings and more satisfied customers- by using real-time logistics data. http://www.softwareag.com/corporate/products/wm/events/overview/default.asp Reduce risks, maximize efficiency and increase agility of your order-to-delivery process by using actionable intelligence and analytics. To view the presentation recording, visit the Software AG resource center. http://www.softwareag.com/corporate/rc/rc_perma.asp?id=tcm:16-105138

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How to Get Real Value from Real-Time Logistics Data

  1. 1. How to Get Real Value fromReal-Time Logistics DataSupply Chain Visibility WebinarMatthew BarnesRegional Director, Integration & AnalyticsDr. Jürgen KrämerVP, CEP & Analytics3 December 2012
  2. 2. 2012 Supply Chain Management Webinar Series 2Today’s session Matthew Barnes Dr. Jürgen Krämer Regional Director, Vice President, Integration & Analytics CEP & AnalyticsYour customers expect reliable, on-time and in-full delivery of your products and services. Seehow you can meet their expectations consistently with real-time, end-to-end visibility intoyour supply chain. Attend our one-hour webinar to learn how to:• Gain full visibility and control of your logistic operations by using real-time event monitoring across your extended supply chain• Reduce risks, maximize efficiency and increase agility of your order-to-delivery process by using actionable intelligence and analyticsSee how other companies are getting real value—including savings and more satisfiedcustomers—by using real-time logistics data. Gain insights from their order-to-delivery bestpractices. Discover how instant access to meaningful event data when it matters most makesyour business more responsive and customer-focused.
  3. 3. 2012 Supply Chain Management Webinar Series 3 One Recipe For Success Supply Chain Companies’ #1 Priority: Customer Satisfaction Integration Visibility Focus &Simplification
  4. 4. 2012 Supply Chain Management Webinar Series 4What keeps a Business User up at night? Business activities or transactions failing or taking too long Not understanding why this is happening Not getting automatically notified of problems Wasting time searching multiple reports for the relevant data nuggets No way to predict potential issues or opportunities No way to PRO-ACTIVELY do the right thing
  5. 5. 2012 Supply Chain Management Webinar Series 5The Value of End-to-End VisibilityComplex business processes are supported by multiple, disconnected systems… J A E G I C B D F H Multiple systems with multiple stress points… B2B CRM ERP WMS TMS
  6. 6. End-to-end visibility definedFrom rear view to prediction Understand the past Analyze events and predict the future Know what’s happening now
  7. 7. Automated Process Discovery Order-to-Cash Create Create Ship Post Sales Order Delivery Goods Invoice Order Clerk Warehouse Logistics A/R Time Customer Sales Delivery Goods Invoice Need Issue Order Note Extractor ERP, BPMS, … 7
  8. 8. 2012 Supply Chain Management Webinar Series 8From indicators to root causes Metrics Amount Costs Risks Compliance Times Quality Organizational Customer performance satisfaction Root-cause analysis See what’s going on ‘in the middle’Automated = Process RealDiscovery process behavior 8
  9. 9. 2012 Supply Chain Management Webinar Series 9Analytics: Trends - Distribution – Dependencies
  10. 10. Instrumenting your supply chainprocesses at key action points Business event Data captured Value Intelligence delivered iKnow Action taken • Order arrives from customer • Order stuck on credit hold Time • Customer orders back-ordered / • Customer cancels order out of stock product Opportunity • Truck at loading dock • Truck has Opportunity Missed left the dockReference: Richard Hackathorn – The BI Watch: Real Time to Real Value
  11. 11. 2012 Supply Chain Management Webinar Series 11KNOW What Impacts Order VelocityOrder Monitoring Proactively alert on the following conditions: • Credit Block • Delivery Block • Delivery N/A • Incorrect SKU • Missing Quantity • Incomplete Order
  12. 12. 2012 Supply Chain Management Webinar Series 12KNOW About Problems Before Your Customer DoesProcess Assurance: Advance Ship Notification • Extends to real time monitoring of ASN Acknowledgements • Allows Production Support to Proactively contact the customer
  13. 13. 2012 Supply Chain Management Webinar Series 13KNOW the Impact On Your CustomerCustomer Order Backlog
  14. 14. 2012 Supply Chain Management Webinar Series 14Useful Links: Previous Webinars and CollateraliKnow: Know About Problems Before Your Customers Dohttp://www.softwareag.com/corporate/rc/rc_perma.asp?id=tcm:16-104185Supply Chain Visibility - Our Offer to You: Your World in 22 Minuteshttp://www.softwareag.com/corporate/rc/rc_perma.asp?id=tcm:16-97102Improve Business Performance with Process Intelligencehttp://www.softwareag.com/corporate/rc/rc_perma.asp?id=tcm:16-79532 2-Minute iKnow Video on YouTube
  15. 15. Real-Time Logistics
  16. 16. 2012 Supply Chain Management Webinar Series 16Providing Real-Time Visibility to AssetsGPS/GPRS tags Real-time information hub• Determines position via GPS • Collects event data from all tags• Sends data back via device type • Business logic for event processing and configuration • Actions, alerts in case of exceptions• Monitors environment (e.g. • Populates event data to concerned temperature) business services Usage Scenarios • Visibility • Exception management • Visualization • Theft prevention • Asset management • Quality of Service (QoS) monitoring • Business activity monitoring
  17. 17. 2012 Supply Chain Management Webinar Series 17Better Event Management can become a Competitive Advantage Product Product Stock Order inbound Invoice item delivered Retailer Component Distributor Delivery Customs Product In transit cleared In transit Advanced Part Consumer shipping Delivery Manufacturer Delivery signed notice Source material Shipment Route Component created ordered Order created Pallet loaded Stock eCommerce Site Final Assembly decremented Order Item picked Warehouse Warehouse item A multitude of events across the ecosystem need to detected, integrated and processed in order to enable an instantly responsive and proactive enterprise.
  18. 18. 2012 Supply Chain Management Webinar Series 18 Event Streams Stream of position reports from a truckGPS GPS GPS GPS GPS GPS GPS GPS GPS Stream of orders from a customerOrder Order Order Order Order Order Order Order Order Stream of sensor readings from warehouseValue Value Value Value Value Value Value Value Value
  19. 19. 2012 Supply Chain Management Webinar Series 19Shipment Tracking / Geo-FencingWhat would you do,if you knew that… 4:03 a.m. 4:12 a.m. Ship will arrive later Planned route New route
  20. 20. 2012 Supply Chain Management Webinar Series 20 Increase in Data Velocity Stream of position reports from a truckGPS GPS GPS GPS GPS GPS GPS GPS GPS Stream of orders from a customerOrder Order Order Order Order Order Order Order Order Stream of sensor readings from a warehouseValue Value Value Value Value Value Value Value Value
  21. 21. 2012 Supply Chain Management Webinar Series 21 Increase of Data Volumes Stream of position reports from ALL trucks and ships a truckGPS GPS GPS GPS GPS GPS GPS GPS GPS Stream of ALL orders a customer orders fromOrder Order Order Order Order Order Order Order Order Stream of sensor readings from ALL warehouses a warehouseValue Value Value Value Value Value Value Value Value
  22. 22. 2012 Supply Chain Management Webinar Series 22 Need for Real-Time AnalyticsGPS GPS GPS GPS GPS GPS GPS GPS GPSOrder Order Order Order Order Order Order Order OrderValue Value Value Value Value Value Value Value Value Newest data is more relevant! Database becomes bottleneck!
  23. 23. 2012 Supply Chain Management Webinar Series 23Business Value of Faster Actions Proactive Faster Action Reaction Costs Problem or Opportunity Options Time Business Action Event Taken Action Time
  24. 24. 2012 Supply Chain Management Webinar Series 24 In-Memory, In-Flight Analytics Complex Event Processing (CEP)GPS GPS GPS GPSResult e.g. Filtering, Aggregation GPS GPS GPS Definition: Continuous analytics to derive GPS GPS meaningful business events from different event streams or other event sources like databases in real-time to gain situationOrder Order Order awareness and triggere.g. Time windows Order Order Order actions. Result immediate Order Order Order Event-driven, incremental processing High efficiency and scalabilityValue Value Value Value CorrelationResult Value e.g. Value Value Value Value Enrich events with context data Detect patterns with time/location parameters
  25. 25. 2012 Supply Chain Management Webinar Series 25Real-Time Solutions for Smarter Logistics – Live Demo
  26. 26. 2012 Supply Chain Management Webinar Series 26Real-Time Solutions for Smarter Logistics Fleet & Operation Management Description Tracking fleet and cargo locations and meeting SLAs. • Overwhelming events (from warehouse, vehicle management & RFID systems, GPS devices, and environmental sensors) Challenges • No actionable insights to effectively manage resources • None optimal capacity usage • Instant detection of route deviations and updates to estimated time of arrivals (ETA) Benefits of • Meet customer SLAs & arm them with info to make webMethods contingency plans Business Events • More effectively direct material, trucks, people, etc. to places where required
  27. 27. 2012 Supply Chain Management Webinar Series 27Business Impact of CEP Improves the quality of decision making by presenting information that would otherwise be overlooked. Enables faster response to threats and opportunities. Helps shield business people from data overload by implementing a management-by exception policy. Reduces the cost of manually processing the growing volume of event data in business. CEP is one of the pillars of the emerging "big data" movement. Gartner Hype Cycle for Data Management 2011Source: Gartner Inc.: W. Roy Schulte; Zarko Sumic: „Hype Cycle for Data Management”, 2011.
  28. 28. 2012 Supply Chain Management Webinar Series 28Intelligent Business Operations (IBO) Decision process Event Decision BPM flow management management management to enhance situation to make faster and to coordinate more- awareness better decisions flexible processes Observe, orient Decide Act My business operations A C D Other departments, customers, partners and the environmentSource: W. Roy Schulte: Apply Three Disciplines to Make Business Operations More Intelligent, Gartner Inc., March 2012
  29. 29. 2012 Supply Chain Management Webinar Series 29Intelligent Business Operations (Next Best Action) 1) Situational Awareness 2) Immediate Actions webMethods Business Events webMethods Business Rules Process actions CEP Rules Task actions Engine Engine Service actions Pattern detection Real-time dashboards Context-based decisionsSimple Business Actionable Logging &events events events notification events Event Bus Proactive Business Business Process Process Management Management
  30. 30. Big Data
  31. 31. 2012 Supply Chain Management Webinar Series 31Big Data Poses Big Challenges VARIETY Sensors Mobile Social Media Telemetry Video Kiosks Email Web Files 10111001001 1010110010000101001 Big Data 1010110010001110101001
  32. 32. 2012 Supply Chain Management Webinar Series 32Classical Data Management Architecture• Operational and analytical environments are separated• Mainly based on structured data Business Applications Analytics• Data exchange and transformation with latency• Different ways end-user interacts with data OLTP Data DBMS ETL Warehouse
  33. 33. 2012 Supply Chain Management Webinar Series 33Real-time Data Management Goals Performance Intelligence How can business be smarter? Applications Analytics • Too slow 010010100011100011010 010010100011100011010 111010010100011101110 010000101010001111010 • Does not 111010010100011101110 010000101010001111010 scale Transactional Data What is Analytic Data happening now?
  34. 34. 2012 Supply Chain Management Webinar Series 34In-Memory Data Management for the Real-time Business Performance Operational Intelligence Intelligence Applications Analytics How can business be smarter? Automated 010010100011100011010 111010010100011101110 Decisions Faster Actions On-Demand, Real-time Analytics What is happening Retrospective In-Memory Data now? Analytics 010010100011100011010 Situation 111010010100011101110 Awareness Real-time Dashboards Transactional Data ETL Analytic Data
  35. 35. 2012 Supply Chain Management Webinar Series 35Next Generation Data Management Mobile- and New Analytics Business Web-Scale • Social Media Analytics Applications • Big Data • Reporting • Real-time dashboards • OLAP In-Memory • Data Mining In-Memory Data Management Platform combining transactional, analytical, and Big Data to enable the real-time enterprise for better business outcomes. Data Store LL Messaging Event Processing Cloud OLTP Data Internet of Things DBMS Hadoop Social computing Warehouse Big Data
  36. 36. Summary
  37. 37. 2012 Supply Chain Management Webinar Series 37How can Software AG help you? Compress Time to Action Reduce Cost Reduce Risk Respond Faster Increase Customer Satisfaction Goal Processes Events Operations Business Connect Operations IT Information
  38. 38. 2012 Supply Chain Management Webinar Series 38More to Explore On-Demand Webinars More Info? In case you’d like to iKnow: Know About Problems Before Your Customers Do discuss the contents of http://www.softwareag.com/corporate/rc/rc_perma.asp?id=tcm:16-104185 this webinar in more detail, have specific Supply Chain Visibility - Our Offer to You: questions or would like to Your World in 22 Minutes follow up with a local http://www.softwareag.com/corporate/rc/rc_perma.asp?id=tcm:16-97102 sales representative, please send an email to: webinfo@softwareag.com Improve Business Performance with Process Intelligence http://www.softwareag.com/corporate/rc/rc_perma.asp?id=tcm:16-79532 Or go to our website to find your nearest Software AG office: Live Online Demo www.softwareag.com Experience what Real-Time Logistics can do for you! http://www.mashzone.com/en/Gallery/179612.html
  39. 39. www.softwareag.com/pi 2012 Supply Chain Management Webinar Series 39

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