Sum t casestudy_rr_donnelley


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Sum t casestudy_rr_donnelley

  1. 1. Success Profile Automating for Consistency, RR Donnelly & Sons Company Information Gathering Nashville, TN USA and Employee Convenience “R.R. Donnelley had two objectives for auto- mating T&E: to capture information for stra- BUSINESS CHALLENGES tegic decision-making and cost savings, and ■ Automate the T&E process to streamline the reimbursement process, ■ Expedite the reimbursement process to improve employee satisfaction improving employee services.” ■ Deliver detailed reporting to aid strategic decision making — Bob Jones Director Replacement Systems Program SOLUTION R.R. Donnelley & Sons ■ Implemented SumTotal Expense Management solution to 6,500 employees Fast Facts RESULTS Industry: Printing ■ Bi-weekly employee reimbursement cycle speeds repayment to employees Region: North America ■ Employees are empowered to self-approve claims within company Users: 6,500+ guidelines and audit Solution: SumTotal Expense Management ■ Improved automation produces audit opportunities for tax deductions Integration Point: PeopleSoft ■ Employee reimbursement improved from 6 weeks to 48 hours R.R. Donnelley & Sons Company is the leading commercial printer in North America providing printing and related services to the magazine, merchandising, book, directory, financial and healthcare markets. Many of its employees are frequent travelers, both within the United States and beyond. The company decided to automate its reimbursable business expense (RBE) management process to deliver a standardized, convenient system for employees and leverage cost savings associated with automation and data collection. The company isess Whitepaper: The Future based in Nashville, Tennessee., of Strategic Mobile Workforce & Expense Management Whitepaper: Applying Lean Manufacturing Initiatives to Workforce & Expense ManagementLL,al, www.sumtotalsystems.comGo
  2. 2. About SumTotal THE CHALLENGESumTotal Systems, Inc. is the global leader Before 1995, R.R. Donnelley & Sons had an expense system with varyingstrategic Human Capital Management reimbursement cycles, depending on department and a lack of information for(HCM) solutions that provide organizations vendor negotiations.with a new level of visibility to help make As an early-adopter leader of travel and entertainment (T&E) automation, R.R.more informed business decisions and Donnelley was looking for a visionary solution that would create a consistentaccelerate growth. Recognized by indus- reimbursement cycle, satisfy employee needs (and thus increase productivity),try analysts as the most complete solution, and deliver detailed data reports for strategic decision-making. Finding a solutionSumTotal provides full employee lifecycle provider that offered the sophisticated level of functionality, expertise and servicemanagement, including a core system of R.R. Donnelley required was a challenge.record, from a single provider for improved As a company that truly wants to better serve the needs of their employees, intelligence. The company offers Donnelley wanted their T&E automation project to yield a better solution forcustomers of all sizes and industries the their employees.most flexibility and choice with multiplepurchase, configuration, and deployment RESULTSoptions. We have increased the perfor- R.R. Donnelley’s T&E automation project has over 6,500 users. SumTotalmance of the world’s largest organizations Expense Management was used to leverage an improved system that allowedincluding Sony Electronics (NYSE: SNE), the company to focus less time on expense processing, and more time on their WhitepapersAstraZeneca (NYSE: AZN [ADR]; London: Executive Guide: Impr core business. To increase productivity, and produce results based on the bestAZN), Amway (KUL:AMWAY), Seagate Talent Management Performance through S practices that fit their model, R.R. Donnelley empowered employees to self-(NYSE: STX), Dell (NASDAQ:DELL), and Compensation Management Partners, and Custome approve expense claims within specified guidelines. This facilitated a standardizedGoogle (NASDAQ:GOOG). For more Performance Management bi-weekly employee reimbursement cycle that enhanced employee convenienceinformation, or to request a demo, please Learning Management (LMS) and satisfaction. To ensure system credibility, audits are done by statistical samplecall +1 (800) 881-2546 (US / Canada), Extended Enterprise with receipt submission. Whitepaper+1 (508) 358-1072 (international) or visit Succession Hiring & Recruiting Management Building a Business Ca Prior to automation, R.R. Donnelley had no way to collect data. SumTotal Expense E-Learning for Externa Management has been a tool that allows them to monitor information spanningAbout R.R. Donnelley Go corporate policies that need to be adjusted, vendor programs that may not be delivering value, and opportunities for tax deductions (i.e. VAT and state taxes).RR Donnelley (Nasdaq:RRD) is a globalprovider of integrated communications. Case Studies: Orbitz, CFounded more than 146 years ago, the International Rectifier,company works collaboratively with more Next Steps Pharmacy Systems, Incthan 60,000 customers worldwide to +1-352-264-2800develop custom communications solutionsthat reduce costs, enhance ROI and Contact Us on the Webensure compliance. Drawing on a range Submit an RFPof proprietary and commercially available Visit the Resource Center Download Additionadigital and conventional technologies Resources from Sumdeployed across four continents, the www.sumtotalsystems.comcompany provides products and servicesto leading clients in virtually every privateand public sector. For more informationand for RR Donnelley’s Corporate SocialResponsibility Report, visit the company’sweb site at www.rrdonnelley.comwww.sumtotalsystems.comCorporate Headquarters EMEA APACSumTotal Systems, Inc. SumTotal Systems, UK SumTotal Systems India Pvt. Ltd. © 2011 SumTotal Systems, Inc. All rights reserved. SumTotal, and the2850 NW 43rd Street 59-60 Thames Street 7th Floor Maximus Towers SumTotal logo, are registered trademarks or trademarks of SumTotalSuite #200 Windsor, Berkshire Building 2B, Mind Space Systems, Inc. and/or its affiliates in the United States and/or otherGainesville, FL 32606 USA United Kingdom, SL4 1TX Raheja IT Park, Cyberabad countries. Other names may be trademarks of their respective owners.Phone: +1 352 264 2800 Phone: +44 (0) 1753 211 900 Hyderabad, AP- 500081, India 11_0727LSFax: +1 352 264 2801 Fax: +44 (0) 1753 211 901 Phone: +91 (0) 40 6695 0000 Fax: +91 (0) 40 2311 2727